Ring integration error

[firstof9]

The problem

Ring entities are not loading.

What version of Home Assistant Core has the issue?

core-2024.4.0b0

What was the last working version of Home Assistant Core?

core-2024.3.4

What type of installation are you running?

Home Assistant Container

Integration causing the issue

ring

Link to integration documentation on our website

https://www.home-assistant.io/integrations/ring/

Diagnostics information

config_entry-ring-564dc8f59189f053cd83f624e8387585.json

Example YAML snippet

n/a

Anything in the logs that might be useful for us?

2024-03-27 12:38:40.319 ERROR (MainThread) [homeassistant.components.binary_sensor] Error while setting up ring platform for binary_sensor
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/entity_platform.py", line 356, in _async_setup_platform
    await asyncio.shield(awaitable)
  File "/usr/src/homeassistant/homeassistant/components/ring/binary_sensor.py", line 58, in async_setup_entry
    RingBinarySensor(ring, device, notifications_coordinator, description)
  File "/usr/src/homeassistant/homeassistant/components/ring/binary_sensor.py", line 82, in __init__
    super().__init__(
  File "/usr/src/homeassistant/homeassistant/components/ring/entity.py", line 70, in __init__
    identifiers={(DOMAIN, device.device_id)},  # device_id is the mac
                          ^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/ring_doorbell/generic.py", line 61, in device_id
    return self._attrs["device_id"]
           ~~~~~~~~~~~^^^^^^^^^^^^^
KeyError: 'device_id'

Additional information

No response

[home-assistant]

Hey there @sdb9696, mind taking a look at this issue as it has been labeled with an integration (ring) you are listed as a code owner for? Thanks!

Code owner commands

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• @home-assistant close Closes the issue.
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• @home-assistant reopen Reopen the issue.
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• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
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[paddywills]

Same issue, cameras not loading

[sdb9696]

Hi @firstof9 it seems like you may have an amazon camera linked to your ring account and that is causing the error? You said this was working in 2024.3.4 but I wouldn't expect it to in that version either. Is this suddenly preventing your doorbell from being added when it was working before? Any information you could add would be helpful.

Update: I think the issue here is caused by the new intercom changes along with your third party camera. I have a PR open to fix this #114631.

[firstof9]

it seems like you may have an amazon camera linked to your ring account and that is causing the error?

Incorrect, it's a Ring Doorbell, I've lost my motion sensors, ding status, etc.

[sdb9696]

There's definitely another camera linked to your account showing in the diagnostics you uploaded and that is breaking the Doorbell. This should be fixed by the PR referenced above.

[firstof9]

Now I wonder where this hidden camera is...

[sdb9696]

If you look at the second device in the "Diagnostics information" json you uploaded does it give any clues?

[firstof9]

No idea, I only have a ring doorbell, the only other amazon thing is a single Amazon Dot and as far as I am aware it hasn't a camera.

[sdb9696]

Putting the mystery aside for a moment, 2024.4.0b6 should be available now for you to test the fix.

[firstof9]

Confirmed, back in business.

This is the only device to show up as well.

Cheers!