Cloud / Nabu Casa Remote not working: "Home Assistant is starting, not everything will be available until it is finished." #41625
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Same issue - needed to revert to 0.115.6 |
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cloud documentation |
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Hey there @home-assistant/cloud, mind taking a look at this issue as its been labeled with an integration ( |
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Just tried to downgrade HA Core to 0.114.4, which seems to have brought back the "Home Assistant Cloud" option in the Configuration menu again. But when I try to log in to Home Assistant Cloud, I now get: |
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@acsands13 is this a vm? Can you share the output of |
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I too have this issue, I suspect the Home Assistant cloud starts sooner than My AdGuard addon. Are you guys using AdGuard or Pi-Hole add ons on the same computer ? |
@cogneato Yes, this is running in VirtualBox on a Mac Mini. Pasted the "System Health" info at the bottom of this comment for reference. Here's the output of And here are my DNS logs under Supervisor → System: "System Health" info under Configuration → Info:
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Hm, can you see if in |
@balloob I do not have a file called I am not logged into Home Assistant Cloud at the moment. Trying to do so fails with the error message "Unable to reach the Home Assistant cloud." |
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Right, that's only if you're logged in. Are you on Discord? Could you ping me. I'm balloob#6041 or join us in #cloud channel @ https://www.home-assistant.io/join-chat/ |
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Massive thanks to @balloob and @cogneato for the help debugging this. @balloob put in #197 to fix the stack trace for the For others who have this issue, the fix for me was... It turned out to be an ipv6 DNS server that was present, which should not have been. You can remove it by disabling ipv6 on the VM:
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The problem
After restarting Home Assistant, it hangs on "Home Assistant is starting, not everything will be available until it is finished." permanently. The Nabu Casa Remote UI is unavailable, and the "Cloud" menu option in the Configuration menu is not visible (i.e. http://homeassistant.local:8123/config/cloud/ does not load).
With some debugging, I found that I can bypass the issue by removing
cloud:from myconfiguration.yaml. Home Assistant then starts normally and everything works (without remote UI access, obviously), but addingcloud:back causes this issue once again.This issue started happening suddenly on Oct. 10th, with no known changes between when it was working and when it started failing.
There are others having this same problem on the community forum. Link to that commentary here.
Environment
hass_nabucasaProblem-relevant
configuration.yamlTraceback/Error logs
2020-10-10 15:59:15 ERROR (MainThread) [hass_nabucasa.iot] Unexpected error Traceback (most recent call last): File "/usr/local/lib/python3.8/site-packages/hass_nabucasa/iot_base.py", line 108, in connect await self._handle_connection() File "/usr/local/lib/python3.8/site-packages/hass_nabucasa/iot_base.py", line 147, in _handle_connection await self.cloud.auth.async_check_token() File "/usr/local/lib/python3.8/site-packages/hass_nabucasa/auth.py", line 172, in async_check_token await self._async_renew_access_token() File "/usr/local/lib/python3.8/site-packages/hass_nabucasa/auth.py", line 199, in _async_renew_access_token await self.cloud.run_executor(cognito.renew_access_token) File "/usr/local/lib/python3.8/concurrent/futures/thread.py", line 57, in run result = self.fn(*self.args, **self.kwargs) File "/usr/local/lib/python3.8/site-packages/pycognito/__init__.py", line 617, in renew_access_token refresh_response = self.client.initiate_auth( File "/usr/local/lib/python3.8/site-packages/botocore/client.py", line 357, in _api_call return self._make_api_call(operation_name, kwargs) File "/usr/local/lib/python3.8/site-packages/botocore/client.py", line 633, in _make_api_call request_dict = self._convert_to_request_dict( File "/usr/local/lib/python3.8/site-packages/botocore/client.py", line 681, in _convert_to_request_dict request_dict = self._serializer.serialize_to_request( File "/usr/local/lib/python3.8/site-packages/botocore/validate.py", line 297, in serialize_to_request raise ParamValidationError(report=report.generate_report()) botocore.exceptions.ParamValidationError: Parameter validation failed: Invalid type for parameter AuthParameters.REFRESH_TOKEN, value: None, type: <class 'NoneType'>, valid types: <class 'str'> 2020-10-10 16:00:18 ERROR (MainThread) [homeassistant.components.ipp] Error fetching ipp data: Invalid response from API: Error occurred while communicating with IPP server. 2020-10-10 16:00:18 WARNING (MainThread) [homeassistant.config_entries] Config entry for ipp not ready yet. Retrying in 80 seconds 2020-10-10 16:01:41 ERROR (MainThread) [homeassistant.components.ipp] Error fetching ipp data: Invalid response from API: Error occurred while communicating with IPP server. 2020-10-10 16:01:41 WARNING (MainThread) [homeassistant.config_entries] Config entry for ipp not ready yet. Retrying in 80 seconds 2020-10-10 16:03:04 ERROR (MainThread) [homeassistant.components.ipp] Error fetching ipp data: Invalid response from API: Error occurred while communicating with IPP server. 2020-10-10 16:03:04 WARNING (MainThread) [homeassistant.config_entries] Config entry for ipp not ready yet. Retrying in 80 seconds 2020-10-10 16:04:27 ERROR (MainThread) [homeassistant.components.ipp] Error fetching ipp data: Invalid response from API: Error occurred while communicating with IPP server. 2020-10-10 16:04:27 WARNING (MainThread) [homeassistant.config_entries] Config entry for ipp not ready yet. Retrying in 80 seconds 2020-10-10 16:05:50 ERROR (MainThread) [homeassistant.components.ipp] Error fetching ipp data: Invalid response from API: Error occurred while communicating with IPP server. 2020-10-10 16:05:50 WARNING (MainThread) [homeassistant.config_entries] Config entry for ipp not ready yet. Retrying in 80 seconds 2020-10-10 16:07:13 ERROR (MainThread) [homeassistant.components.ipp] Error fetching ipp data: Invalid response from API: Error occurred while communicating with IPP server. 2020-10-10 16:07:13 WARNING (MainThread) [homeassistant.config_entries] Config entry for ipp not ready yet. Retrying in 80 seconds 2020-10-10 16:08:03 ERROR (MainThread) [hass_nabucasa.iot] Unexpected error Traceback (most recent call last): File "/usr/local/lib/python3.8/site-packages/hass_nabucasa/iot_base.py", line 108, in connect await self._handle_connection() File "/usr/local/lib/python3.8/site-packages/hass_nabucasa/iot_base.py", line 147, in _handle_connection await self.cloud.auth.async_check_token() File "/usr/local/lib/python3.8/site-packages/hass_nabucasa/auth.py", line 172, in async_check_token await self._async_renew_access_token() File "/usr/local/lib/python3.8/site-packages/hass_nabucasa/auth.py", line 199, in _async_renew_access_token await self.cloud.run_executor(cognito.renew_access_token) File "/usr/local/lib/python3.8/concurrent/futures/thread.py", line 57, in run result = self.fn(*self.args, **self.kwargs) File "/usr/local/lib/python3.8/site-packages/pycognito/__init__.py", line 617, in renew_access_token refresh_response = self.client.initiate_auth( File "/usr/local/lib/python3.8/site-packages/botocore/client.py", line 357, in _api_call return self._make_api_call(operation_name, kwargs) File "/usr/local/lib/python3.8/site-packages/botocore/client.py", line 633, in _make_api_call request_dict = self._convert_to_request_dict( File "/usr/local/lib/python3.8/site-packages/botocore/client.py", line 681, in _convert_to_request_dict request_dict = self._serializer.serialize_to_request( File "/usr/local/lib/python3.8/site-packages/botocore/validate.py", line 297, in serialize_to_request raise ParamValidationError(report=report.generate_report()) botocore.exceptions.ParamValidationError: Parameter validation failed: Invalid type for parameter AuthParameters.REFRESH_TOKEN, value: None, type: <class 'NoneType'>, valid types: <class 'str'> 2020-10-10 16:08:37 ERROR (MainThread) [homeassistant.components.ipp] Error fetching ipp data: Invalid response from API: Error occurred while communicating with IPP server. 2020-10-10 16:08:37 WARNING (MainThread) [homeassistant.config_entries] Config entry for ipp not ready yet. Retrying in 80 secondsAdditional information
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