BOPIS push notifications alert store associates when new orders are received and send reminders for pending orders that require attention. Real-time updates ensure that store fulfillment teams prepare BOPIS orders as quickly as possible. Fulfilling BOPIS orders as per the schedule supports efficient customer service and elevates customer satisfaction.
Customers want to pick up BOPIS orders the same day, usually within hours of placing it. If store associates don’t check their BOPIS app, it creates delays in the order processing and high cancellation rates. The longer a BOPIS order remains unfulfilled, customer complaints to support reps go up, and increases the likelihood of walk-in customers buying the reserved inventory before its set aside for the BOPIS customer, resulting in poor customer experience.
Push notifications keep store associates aware of BOPIS orders as soon as they are captured and make sure orders are timely prepared. Store fulfillment teams will also receive reminder notifications for pending orders to stay aligned with fulfillment schedules. Systemized updates to store associates for BOPIS orders helps in managing customer expectations.
Users using HotWax Commerce BOPIS fulfillment app will receive instant push notifications for new orders and reminders for pending orders.
Internal quote: BOPIS orders can sometimes go unnoticed, the Push Notifications feature will ensure that store associates prepare BOPIS orders on time and that no orders are missed.
Customer quote: Add a notification system for new BOPIS orders. The simplest and fastest option is to set up a mailing list and HotWax will notify that mailing list with a notification that there is a new BOPIS order.
Question 1: Once an order is ready for pick-up, how will we send customers order updates?
Answer: HotWax integrates with the merchant’s email platform to send customers order updates. Once the store associate marks an order “ready for pick-up”, HotWax notifies the customer by triggering an email update.
Question 2: When are reminder notifications triggered for orders in the pending state? Is it also possible to configure this duration?
Answer: Default time to send push notifications for pending orders is one hour. Retailers may customize this time as per the need.
Question 1: Which platform HotWax will connect to serve push notifications?
Answer: HotWax uses Firebase technology offered by Google to broadcast the information to the BOPIS fulfillment App.