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zbx_otrs_templates.xml
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zbx_otrs_templates.xml
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<?xml version="1.0" encoding="UTF-8"?>
<zabbix_export>
<version>4.0</version>
<groups>
<group>
<name>Templates/Applications</name>
</group>
</groups>
<templates>
<template>
<template>Template OTRS</template>
<name>Template OTRS</name>
<description/>
<groups>
<group>
<name>Templates/Applications</name>
</group>
</groups>
<applications>
<application>
<name>OTRS</name>
</application>
</applications>
<items>
<item>
<name>Closed tickets</name>
<type>0</type>
<snmp_community/>
<snmp_oid/>
<key>otrs.tickets.state[Closed]</key>
<delay>1h</delay>
<history>60d</history>
<trends>1825d</trends>
<status>0</status>
<value_type>3</value_type>
<allowed_hosts/>
<units/>
<snmpv3_contextname/>
<snmpv3_securityname/>
<snmpv3_securitylevel>0</snmpv3_securitylevel>
<snmpv3_authprotocol>0</snmpv3_authprotocol>
<snmpv3_authpassphrase/>
<snmpv3_privprotocol>0</snmpv3_privprotocol>
<snmpv3_privpassphrase/>
<params/>
<ipmi_sensor/>
<authtype>0</authtype>
<username/>
<password/>
<publickey/>
<privatekey/>
<port/>
<description/>
<inventory_link>0</inventory_link>
<applications>
<application>
<name>OTRS</name>
</application>
</applications>
<valuemap/>
<logtimefmt/>
<preprocessing/>
<jmx_endpoint/>
<timeout>3s</timeout>
<url/>
<query_fields/>
<posts/>
<status_codes>200</status_codes>
<follow_redirects>1</follow_redirects>
<post_type>0</post_type>
<http_proxy/>
<headers/>
<retrieve_mode>0</retrieve_mode>
<request_method>0</request_method>
<output_format>0</output_format>
<allow_traps>0</allow_traps>
<ssl_cert_file/>
<ssl_key_file/>
<ssl_key_password/>
<verify_peer>0</verify_peer>
<verify_host>0</verify_host>
<master_item/>
</item>
<item>
<name>Created tickets</name>
<type>0</type>
<snmp_community/>
<snmp_oid/>
<key>otrs.tickets.state[Created]</key>
<delay>1h</delay>
<history>60d</history>
<trends>1825d</trends>
<status>0</status>
<value_type>3</value_type>
<allowed_hosts/>
<units/>
<snmpv3_contextname/>
<snmpv3_securityname/>
<snmpv3_securitylevel>0</snmpv3_securitylevel>
<snmpv3_authprotocol>0</snmpv3_authprotocol>
<snmpv3_authpassphrase/>
<snmpv3_privprotocol>0</snmpv3_privprotocol>
<snmpv3_privpassphrase/>
<params/>
<ipmi_sensor/>
<authtype>0</authtype>
<username/>
<password/>
<publickey/>
<privatekey/>
<port/>
<description/>
<inventory_link>0</inventory_link>
<applications>
<application>
<name>OTRS</name>
</application>
</applications>
<valuemap/>
<logtimefmt/>
<preprocessing/>
<jmx_endpoint/>
<timeout>3s</timeout>
<url/>
<query_fields/>
<posts/>
<status_codes>200</status_codes>
<follow_redirects>1</follow_redirects>
<post_type>0</post_type>
<http_proxy/>
<headers/>
<retrieve_mode>0</retrieve_mode>
<request_method>0</request_method>
<output_format>0</output_format>
<allow_traps>0</allow_traps>
<ssl_cert_file/>
<ssl_key_file/>
<ssl_key_password/>
<verify_peer>0</verify_peer>
<verify_host>0</verify_host>
<master_item/>
</item>
<item>
<name>Active customers</name>
<type>0</type>
<snmp_community/>
<snmp_oid/>
<key>otrs.users[Customer]</key>
<delay>30m</delay>
<history>60d</history>
<trends>1825d</trends>
<status>0</status>
<value_type>3</value_type>
<allowed_hosts/>
<units/>
<snmpv3_contextname/>
<snmpv3_securityname/>
<snmpv3_securitylevel>0</snmpv3_securitylevel>
<snmpv3_authprotocol>0</snmpv3_authprotocol>
<snmpv3_authpassphrase/>
<snmpv3_privprotocol>0</snmpv3_privprotocol>
<snmpv3_privpassphrase/>
<params/>
<ipmi_sensor/>
<authtype>0</authtype>
<username/>
<password/>
<publickey/>
<privatekey/>
<port/>
<description/>
<inventory_link>0</inventory_link>
<applications>
<application>
<name>OTRS</name>
</application>
</applications>
<valuemap/>
<logtimefmt/>
<preprocessing/>
<jmx_endpoint/>
<timeout>3s</timeout>
<url/>
<query_fields/>
<posts/>
<status_codes>200</status_codes>
<follow_redirects>1</follow_redirects>
<post_type>0</post_type>
<http_proxy/>
<headers/>
<retrieve_mode>0</retrieve_mode>
<request_method>0</request_method>
<output_format>0</output_format>
<allow_traps>0</allow_traps>
<ssl_cert_file/>
<ssl_key_file/>
<ssl_key_password/>
<verify_peer>0</verify_peer>
<verify_host>0</verify_host>
<master_item/>
</item>
<item>
<name>Active agents</name>
<type>0</type>
<snmp_community/>
<snmp_oid/>
<key>otrs.users[User]</key>
<delay>30m</delay>
<history>60d</history>
<trends>1825d</trends>
<status>0</status>
<value_type>3</value_type>
<allowed_hosts/>
<units/>
<snmpv3_contextname/>
<snmpv3_securityname/>
<snmpv3_securitylevel>0</snmpv3_securitylevel>
<snmpv3_authprotocol>0</snmpv3_authprotocol>
<snmpv3_authpassphrase/>
<snmpv3_privprotocol>0</snmpv3_privprotocol>
<snmpv3_privpassphrase/>
<params/>
<ipmi_sensor/>
<authtype>0</authtype>
<username/>
<password/>
<publickey/>
<privatekey/>
<port/>
<description/>
<inventory_link>0</inventory_link>
<applications>
<application>
<name>OTRS</name>
</application>
</applications>
<valuemap/>
<logtimefmt/>
<preprocessing/>
<jmx_endpoint/>
<timeout>3s</timeout>
<url/>
<query_fields/>
<posts/>
<status_codes>200</status_codes>
<follow_redirects>1</follow_redirects>
<post_type>0</post_type>
<http_proxy/>
<headers/>
<retrieve_mode>0</retrieve_mode>
<request_method>0</request_method>
<output_format>0</output_format>
<allow_traps>0</allow_traps>
<ssl_cert_file/>
<ssl_key_file/>
<ssl_key_password/>
<verify_peer>0</verify_peer>
<verify_host>0</verify_host>
<master_item/>
</item>
</items>
<discovery_rules>
<discovery_rule>
<name>OTRS discovery</name>
<type>0</type>
<snmp_community/>
<snmp_oid/>
<key>otrs.discovery</key>
<delay>1h</delay>
<status>0</status>
<allowed_hosts/>
<snmpv3_contextname/>
<snmpv3_securityname/>
<snmpv3_securitylevel>0</snmpv3_securitylevel>
<snmpv3_authprotocol>0</snmpv3_authprotocol>
<snmpv3_authpassphrase/>
<snmpv3_privprotocol>0</snmpv3_privprotocol>
<snmpv3_privpassphrase/>
<params/>
<ipmi_sensor/>
<authtype>0</authtype>
<username/>
<password/>
<publickey/>
<privatekey/>
<port/>
<filter>
<evaltype>0</evaltype>
<formula/>
<conditions/>
</filter>
<lifetime>30d</lifetime>
<description/>
<item_prototypes>
<item_prototype>
<name>Tickets in open state type in {#QUEUENAME}</name>
<type>0</type>
<snmp_community/>
<snmp_oid/>
<key>otrs.queue.state[{#QUEUEID}, Opened]</key>
<delay>1h</delay>
<history>60d</history>
<trends>1825d</trends>
<status>1</status>
<value_type>3</value_type>
<allowed_hosts/>
<units/>
<snmpv3_contextname/>
<snmpv3_securityname/>
<snmpv3_securitylevel>0</snmpv3_securitylevel>
<snmpv3_authprotocol>0</snmpv3_authprotocol>
<snmpv3_authpassphrase/>
<snmpv3_privprotocol>0</snmpv3_privprotocol>
<snmpv3_privpassphrase/>
<params/>
<ipmi_sensor/>
<authtype>0</authtype>
<username/>
<password/>
<publickey/>
<privatekey/>
<port/>
<description/>
<inventory_link>0</inventory_link>
<applications>
<application>
<name>OTRS</name>
</application>
</applications>
<valuemap/>
<logtimefmt/>
<preprocessing/>
<jmx_endpoint/>
<timeout>3s</timeout>
<url/>
<query_fields/>
<posts/>
<status_codes>200</status_codes>
<follow_redirects>1</follow_redirects>
<post_type>0</post_type>
<http_proxy/>
<headers/>
<retrieve_mode>0</retrieve_mode>
<request_method>0</request_method>
<output_format>0</output_format>
<allow_traps>0</allow_traps>
<ssl_cert_file/>
<ssl_key_file/>
<ssl_key_password/>
<verify_peer>0</verify_peer>
<verify_host>0</verify_host>
<application_prototypes/>
<master_item/>
</item_prototype>
</item_prototypes>
<trigger_prototypes/>
<graph_prototypes>
<graph_prototype>
<name>OTRS queue open tickets</name>
<width>900</width>
<height>200</height>
<yaxismin>0.0000</yaxismin>
<yaxismax>100.0000</yaxismax>
<show_work_period>1</show_work_period>
<show_triggers>1</show_triggers>
<type>0</type>
<show_legend>1</show_legend>
<show_3d>0</show_3d>
<percent_left>0.0000</percent_left>
<percent_right>0.0000</percent_right>
<ymin_type_1>0</ymin_type_1>
<ymax_type_1>0</ymax_type_1>
<ymin_item_1>0</ymin_item_1>
<ymax_item_1>0</ymax_item_1>
<graph_items>
<graph_item>
<sortorder>0</sortorder>
<drawtype>0</drawtype>
<color>1A7C11</color>
<yaxisside>0</yaxisside>
<calc_fnc>2</calc_fnc>
<type>0</type>
<item>
<host>Template OTRS</host>
<key>otrs.queue.state[{#QUEUEID}, Opened]</key>
</item>
</graph_item>
</graph_items>
</graph_prototype>
</graph_prototypes>
<host_prototypes/>
<jmx_endpoint/>
<timeout>3s</timeout>
<url/>
<query_fields/>
<posts/>
<status_codes>200</status_codes>
<follow_redirects>1</follow_redirects>
<post_type>0</post_type>
<http_proxy/>
<headers/>
<retrieve_mode>0</retrieve_mode>
<request_method>0</request_method>
<allow_traps>0</allow_traps>
<ssl_cert_file/>
<ssl_key_file/>
<ssl_key_password/>
<verify_peer>0</verify_peer>
<verify_host>0</verify_host>
</discovery_rule>
</discovery_rules>
<httptests/>
<macros/>
<templates/>
<screens/>
</template>
</templates>
<graphs>
<graph>
<name>OTRS ticket activity</name>
<width>900</width>
<height>200</height>
<yaxismin>0.0000</yaxismin>
<yaxismax>100.0000</yaxismax>
<show_work_period>1</show_work_period>
<show_triggers>1</show_triggers>
<type>0</type>
<show_legend>1</show_legend>
<show_3d>0</show_3d>
<percent_left>0.0000</percent_left>
<percent_right>0.0000</percent_right>
<ymin_type_1>0</ymin_type_1>
<ymax_type_1>0</ymax_type_1>
<ymin_item_1>0</ymin_item_1>
<ymax_item_1>0</ymax_item_1>
<graph_items>
<graph_item>
<sortorder>0</sortorder>
<drawtype>0</drawtype>
<color>1A7C11</color>
<yaxisside>0</yaxisside>
<calc_fnc>2</calc_fnc>
<type>0</type>
<item>
<host>Template OTRS</host>
<key>otrs.tickets.state[Closed]</key>
</item>
</graph_item>
<graph_item>
<sortorder>1</sortorder>
<drawtype>0</drawtype>
<color>F63100</color>
<yaxisside>0</yaxisside>
<calc_fnc>2</calc_fnc>
<type>0</type>
<item>
<host>Template OTRS</host>
<key>otrs.tickets.state[Created]</key>
</item>
</graph_item>
</graph_items>
</graph>
<graph>
<name>OTRS user activity</name>
<width>900</width>
<height>200</height>
<yaxismin>0.0000</yaxismin>
<yaxismax>100.0000</yaxismax>
<show_work_period>1</show_work_period>
<show_triggers>1</show_triggers>
<type>0</type>
<show_legend>1</show_legend>
<show_3d>0</show_3d>
<percent_left>0.0000</percent_left>
<percent_right>0.0000</percent_right>
<ymin_type_1>0</ymin_type_1>
<ymax_type_1>0</ymax_type_1>
<ymin_item_1>0</ymin_item_1>
<ymax_item_1>0</ymax_item_1>
<graph_items>
<graph_item>
<sortorder>0</sortorder>
<drawtype>0</drawtype>
<color>1A7C11</color>
<yaxisside>0</yaxisside>
<calc_fnc>2</calc_fnc>
<type>0</type>
<item>
<host>Template OTRS</host>
<key>otrs.users[User]</key>
</item>
</graph_item>
<graph_item>
<sortorder>1</sortorder>
<drawtype>0</drawtype>
<color>F63100</color>
<yaxisside>0</yaxisside>
<calc_fnc>2</calc_fnc>
<type>0</type>
<item>
<host>Template OTRS</host>
<key>otrs.users[Customer]</key>
</item>
</graph_item>
</graph_items>
</graph>
</graphs>
</zabbix_export>