Internal server error when attempting to view some clients

[waa]

Clicking on the client's name link for several of our 15 clients returens an internal server error:

Broswer window shows only:

--[snip]--
Internal Server Error

The server encountered an unexpected internal server error

(generated by waitress)
--[snip]--

nginx access log file shows only these two lines when that error is encounters:

192.168.254.4 - - [02/Apr/2012:17:47:20 -0400] "GET /client/13/ HTTP/1.1" 500 110 "http://almir.revpol.com:8000/client/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.75 Safari/535.7"
192.168.254.4 - - [02/Apr/2012:17:47:20 -0400] "GET /favicon.ico HTTP/1.1" 404 1153 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.75 Safari/535.7"

Most other client's pages display just fine

Bill Arlofski

[domenkozar]

Can you also pastebin logs at ALMIR_INSTALL_DIR/var/log/almir-stderr*?

[waa]

Here is that log when I click on one client:

2012-04-02 20:06:37,066 ERROR [exc_logger][Dummy-4] http://almir.revpol.com:8000/client/1/
Traceback (most recent call last):
File "/opt/almir/eggs/pyramid_exclog-0.5-py2.7.egg/pyramid_exclog/init.py", line 40, in exclog_tween
return handler(request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/router.py", line 164, in handle_request
response = view_callable(context, request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/config/views.py", line 352, in rendered_view
context)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 396, in render_view
return self.render_to_response(response, system, request=request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 426, in render_to_response
result = self.render(value, system_values, request=request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 422, in render
result = renderer(value, system_values)
File "/opt/almir/eggs/pyramid_jinja2-1.3-py2.7.egg/pyramid_jinja2/init.py", line 287, in call
return self.template.render(system)
File "/opt/almir/eggs/Jinja2-2.6-py2.7.egg/jinja2/environment.py", line 894, in render
return self.environment.handle_exception(exc_info, True)
File "/opt/almir/almir/templates/client_detail.jinja2", line 1, in top-level template code
{% extends "templates/base.jinja2" %}
File "/opt/almir/almir/templates/base.jinja2", line 73, in top-level template code
{% block container %}
File "/opt/almir/almir/templates/base.jinja2", line 84, in block "container"
{% block content %}
File "/opt/almir/almir/templates/client_detail.jinja2", line 6, in block "content"
{{ macros.jobs_table(request, jobs) }}
File "/opt/almir/almir/templates/macros.jinja2", line 67, in template
{{ link(job.render_type(request)) }}
File "/opt/almir/almir/models.py", line 249, in render_type
return {'text': TYPES[self.type]}
KeyError: 'c'
2012-04-02 20:06:37,067 ERROR [waitress][Dummy-4] Exception when serving /client/1/
Traceback (most recent call last):
File "/opt/almir/eggs/waitress-0.8.1-py2.7.egg/waitress/channel.py", line 329, in service
task.service()
File "/opt/almir/eggs/waitress-0.8.1-py2.7.egg/waitress/task.py", line 173, in service
self.execute()
File "/opt/almir/eggs/waitress-0.8.1-py2.7.egg/waitress/task.py", line 380, in execute
app_iter = self.channel.server.application(env, start_response)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/router.py", line 187, in call
response = self.handle_request(request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/tweens.py", line 20, in excview_tween
response = handler(request)
File "/opt/almir/eggs/pyramid_tm-0.3-py2.7.egg/pyramid_tm/init.py", line 61, in tm_tween
response = handler(request)
File "/opt/almir/eggs/pyramid_exclog-0.5-py2.7.egg/pyramid_exclog/init.py", line 40, in exclog_tween
return handler(request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/router.py", line 164, in handle_request
response = view_callable(context, request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/config/views.py", line 352, in rendered_view
context)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 396, in render_view
return self.render_to_response(response, system, request=request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 426, in render_to_response
result = self.render(value, system_values, request=request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 422, in render
result = renderer(value, system_values)
File "/opt/almir/eggs/pyramid_jinja2-1.3-py2.7.egg/pyramid_jinja2/init.py", line 287, in call
return self.template.render(system)
File "/opt/almir/eggs/Jinja2-2.6-py2.7.egg/jinja2/environment.py", line 894, in render
return self.environment.handle_exception(exc_info, True)
File "/opt/almir/almir/templates/client_detail.jinja2", line 1, in top-level template code
{% extends "templates/base.jinja2" %}
File "/opt/almir/almir/templates/base.jinja2", line 73, in top-level template code
{% block container %}
File "/opt/almir/almir/templates/base.jinja2", line 84, in block "container"
{% block content %}
File "/opt/almir/almir/templates/client_detail.jinja2", line 6, in block "content"
{{ macros.jobs_table(request, jobs) }}
File "/opt/almir/almir/templates/macros.jinja2", line 67, in template
{{ link(job.render_type(request)) }}
File "/opt/almir/almir/models.py", line 249, in render_type
return {'text': TYPES[self.type]}
KeyError: 'c'
2012-04-02 20:06:37,108 ERROR [exc_logger][Dummy-2] http://almir.revpol.com:8000/client/1/
Traceback (most recent call last):
File "/opt/almir/eggs/pyramid_exclog-0.5-py2.7.egg/pyramid_exclog/init.py", line 40, in exclog_tween
return handler(request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/router.py", line 164, in handle_request
response = view_callable(context, request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/config/views.py", line 352, in rendered_view
context)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 396, in render_view
return self.render_to_response(response, system, request=request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 426, in render_to_response
result = self.render(value, system_values, request=request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 422, in render
result = renderer(value, system_values)
File "/opt/almir/eggs/pyramid_jinja2-1.3-py2.7.egg/pyramid_jinja2/init.py", line 287, in call
return self.template.render(system)
File "/opt/almir/eggs/Jinja2-2.6-py2.7.egg/jinja2/environment.py", line 894, in render
return self.environment.handle_exception(exc_info, True)
File "/opt/almir/almir/templates/client_detail.jinja2", line 1, in top-level template code
{% extends "templates/base.jinja2" %}
File "/opt/almir/almir/templates/base.jinja2", line 73, in top-level template code
{% block container %}
File "/opt/almir/almir/templates/base.jinja2", line 84, in block "container"
{% block content %}
File "/opt/almir/almir/templates/client_detail.jinja2", line 6, in block "content"
{{ macros.jobs_table(request, jobs) }}
File "/opt/almir/almir/templates/macros.jinja2", line 67, in template
{{ link(job.render_type(request)) }}
File "/opt/almir/almir/models.py", line 249, in render_type
return {'text': TYPES[self.type]}
KeyError: 'c'
2012-04-02 20:06:37,109 ERROR [waitress][Dummy-2] Exception when serving /client/1/
Traceback (most recent call last):
File "/opt/almir/eggs/waitress-0.8.1-py2.7.egg/waitress/channel.py", line 329, in service
task.service()
File "/opt/almir/eggs/waitress-0.8.1-py2.7.egg/waitress/task.py", line 173, in service
self.execute()
File "/opt/almir/eggs/waitress-0.8.1-py2.7.egg/waitress/task.py", line 380, in execute
app_iter = self.channel.server.application(env, start_response)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/router.py", line 187, in call
response = self.handle_request(request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/tweens.py", line 20, in excview_tween
response = handler(request)
File "/opt/almir/eggs/pyramid_tm-0.3-py2.7.egg/pyramid_tm/init.py", line 61, in tm_tween
response = handler(request)
File "/opt/almir/eggs/pyramid_exclog-0.5-py2.7.egg/pyramid_exclog/init.py", line 40, in exclog_tween
return handler(request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/router.py", line 164, in handle_request
response = view_callable(context, request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/config/views.py", line 352, in rendered_view
context)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 396, in render_view
return self.render_to_response(response, system, request=request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 426, in render_to_response
result = self.render(value, system_values, request=request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 422, in render
result = renderer(value, system_values)
File "/opt/almir/eggs/pyramid_jinja2-1.3-py2.7.egg/pyramid_jinja2/init.py", line 287, in call
return self.template.render(system)
File "/opt/almir/eggs/Jinja2-2.6-py2.7.egg/jinja2/environment.py", line 894, in render
return self.environment.handle_exception(exc_info, True)
File "/opt/almir/almir/templates/client_detail.jinja2", line 1, in top-level template code
{% extends "templates/base.jinja2" %}
File "/opt/almir/almir/templates/base.jinja2", line 73, in top-level template code
{% block container %}
File "/opt/almir/almir/templates/base.jinja2", line 84, in block "container"
{% block content %}
File "/opt/almir/almir/templates/client_detail.jinja2", line 6, in block "content"
{{ macros.jobs_table(request, jobs) }}
File "/opt/almir/almir/templates/macros.jinja2", line 67, in template
{{ link(job.render_type(request)) }}
File "/opt/almir/almir/models.py", line 249, in render_type
return {'text': TYPES[self.type]}
KeyError: 'c'

[domenkozar]

What bacula-director version do you have?

[waa]

"Domen Kožar" reply@reply.github.com wrote:

What bacula-director version do you have?

---

Reply to this email directly or view it on GitHub:
#4 (comment)

Sorry.. I should have posted that in my original message. This issue is with Bacula 5.2.4 on gentoo Linux 64 bit

Bill Arlofski
Reverse Polarity,LLC

Sent while mobile... Please excuse any typos.

[waa]

Hmmm Now, I am also seeing the same Inernal server error when attempting to access the "main" (Dashboard) page:

Here's the ALMIR_INSTALL_DIR/var/log/almir-stderr* when this error occurs:

2012-04-03 12:33:07,834 ERROR [exc_logger][Dummy-1] http://almir.revpol.com:8000/
Traceback (most recent call last):
File "/opt/almir/eggs/pyramid_exclog-0.5-py2.7.egg/pyramid_exclog/init.py", line 40, in exclog_tween
return handler(request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/router.py", line 164, in handle_request
response = view_callable(context, request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/config/views.py", line 352, in rendered_view
context)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 396, in render_view
return self.render_to_response(response, system, request=request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 426, in render_to_response
result = self.render(value, system_values, request=request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 422, in render
result = renderer(value, system_values)
File "/opt/almir/eggs/pyramid_jinja2-1.3-py2.7.egg/pyramid_jinja2/init.py", line 287, in call
return self.template.render(system)
File "/opt/almir/eggs/Jinja2-2.6-py2.7.egg/jinja2/environment.py", line 894, in render
return self.environment.handle_exception(exc_info, True)
File "/opt/almir/almir/templates/dashboard.jinja2", line 1, in top-level template code
{% extends "templates/base.jinja2" %}
File "/opt/almir/almir/templates/base.jinja2", line 73, in top-level template code
{% block container %}
File "/opt/almir/almir/templates/base.jinja2", line 84, in block "container"
{% block content %}
File "/opt/almir/almir/templates/dashboard.jinja2", line 13, in block "content"
{{ macros.jobs_table(request, jobs) }}
File "/opt/almir/almir/templates/macros.jinja2", line 67, in template
{{ link(job.render_type(request)) }}
File "/opt/almir/almir/models.py", line 249, in render_type
return {'text': TYPES[self.type]}
KeyError: 'c'
2012-04-03 12:33:07,837 ERROR [waitress][Dummy-1] Exception when serving /
Traceback (most recent call last):
File "/opt/almir/eggs/waitress-0.8.1-py2.7.egg/waitress/channel.py", line 329, in service
task.service()
File "/opt/almir/eggs/waitress-0.8.1-py2.7.egg/waitress/task.py", line 173, in service
self.execute()
File "/opt/almir/eggs/waitress-0.8.1-py2.7.egg/waitress/task.py", line 380, in execute
app_iter = self.channel.server.application(env, start_response)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/router.py", line 187, in call
response = self.handle_request(request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/tweens.py", line 20, in excview_tween
response = handler(request)
File "/opt/almir/eggs/pyramid_tm-0.3-py2.7.egg/pyramid_tm/init.py", line 61, in tm_tween
response = handler(request)
File "/opt/almir/eggs/pyramid_exclog-0.5-py2.7.egg/pyramid_exclog/init.py", line 40, in exclog_tween
return handler(request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/router.py", line 164, in handle_request
response = view_callable(context, request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/config/views.py", line 352, in rendered_view
context)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 396, in render_view
return self.render_to_response(response, system, request=request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 426, in render_to_response
result = self.render(value, system_values, request=request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 422, in render
result = renderer(value, system_values)
File "/opt/almir/eggs/pyramid_jinja2-1.3-py2.7.egg/pyramid_jinja2/init.py", line 287, in call
return self.template.render(system)
File "/opt/almir/eggs/Jinja2-2.6-py2.7.egg/jinja2/environment.py", line 894, in render
return self.environment.handle_exception(exc_info, True)
File "/opt/almir/almir/templates/dashboard.jinja2", line 1, in top-level template code
{% extends "templates/base.jinja2" %}
File "/opt/almir/almir/templates/base.jinja2", line 73, in top-level template code
{% block container %}
File "/opt/almir/almir/templates/base.jinja2", line 84, in block "container"
{% block content %}
File "/opt/almir/almir/templates/dashboard.jinja2", line 13, in block "content"
{{ macros.jobs_table(request, jobs) }}
File "/opt/almir/almir/templates/macros.jinja2", line 67, in template
{{ link(job.render_type(request)) }}
File "/opt/almir/almir/models.py", line 249, in render_type
return {'text': TYPES[self.type]}
KeyError: 'c'

[waa]

Hi! Still seeing the "Internal Server Error" when accessing some of my clients. Not sure if you have had a chance to look into this yet, so I thought I would re-report it here.

The clients that cause this show a single forward slash "/" in the "Last successful backup" column, and "0B" in the "total backup size" column on the clients page.

here's the stderr log when this happens:

2012-04-18 15:13:19,876 ERROR [exc_logger][Dummy-3] http://almir.revpol.com:8000/client/12/
Traceback (most recent call last):
File "/opt/almir/eggs/pyramid_exclog-0.5-py2.7.egg/pyramid_exclog/init.py", line 40, in exclog_tween
return handler(request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/router.py", line 164, in handle_request
response = view_callable(context, request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/config/views.py", line 352, in rendered_view
context)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 396, in render_view
return self.render_to_response(response, system, request=request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 426, in render_to_response
result = self.render(value, system_values, request=request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 422, in render
result = renderer(value, system_values)
File "/opt/almir/eggs/pyramid_jinja2-1.3-py2.7.egg/pyramid_jinja2/init.py", line 287, in call
return self.template.render(system)
File "/opt/almir/eggs/Jinja2-2.6-py2.7.egg/jinja2/environment.py", line 894, in render
return self.environment.handle_exception(exc_info, True)
File "/opt/almir/almir/templates/client_detail.jinja2", line 1, in top-level template code
{% extends "templates/base.jinja2" %}
File "/opt/almir/almir/templates/base.jinja2", line 73, in top-level template code
{% block container %}
File "/opt/almir/almir/templates/base.jinja2", line 76, in block "container"
{% block sidebar %}
File "/opt/almir/almir/templates/client_detail.jinja2", line 24, in block "sidebar"
{{ macros.link(last_successful_job[0].render_starttime(request)) }}
UndefinedError: 'None' has no attribute 'render_starttime'
2012-04-18 15:13:19,877 ERROR [waitress][Dummy-3] Exception when serving /client/12/
Traceback (most recent call last):
File "/opt/almir/eggs/waitress-0.8.1-py2.7.egg/waitress/channel.py", line 329, in service
task.service()
File "/opt/almir/eggs/waitress-0.8.1-py2.7.egg/waitress/task.py", line 173, in service
self.execute()
File "/opt/almir/eggs/waitress-0.8.1-py2.7.egg/waitress/task.py", line 380, in execute
app_iter = self.channel.server.application(env, start_response)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/router.py", line 187, in call
response = self.handle_request(request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/tweens.py", line 20, in excview_tween
response = handler(request)
File "/opt/almir/eggs/pyramid_tm-0.3-py2.7.egg/pyramid_tm/init.py", line 61, in tm_tween
response = handler(request)
File "/opt/almir/eggs/pyramid_exclog-0.5-py2.7.egg/pyramid_exclog/init.py", line 40, in exclog_tween
return handler(request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/router.py", line 164, in handle_request
response = view_callable(context, request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/config/views.py", line 352, in rendered_view
context)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 396, in render_view
return self.render_to_response(response, system, request=request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 426, in render_to_response
result = self.render(value, system_values, request=request)
File "/opt/almir/eggs/pyramid-1.3-py2.7.egg/pyramid/renderers.py", line 422, in render
result = renderer(value, system_values)
File "/opt/almir/eggs/pyramid_jinja2-1.3-py2.7.egg/pyramid_jinja2/init.py", line 287, in call
return self.template.render(system)
File "/opt/almir/eggs/Jinja2-2.6-py2.7.egg/jinja2/environment.py", line 894, in render
return self.environment.handle_exception(exc_info, True)
File "/opt/almir/almir/templates/client_detail.jinja2", line 1, in top-level template code
{% extends "templates/base.jinja2" %}
File "/opt/almir/almir/templates/base.jinja2", line 73, in top-level template code
{% block container %}
File "/opt/almir/almir/templates/base.jinja2", line 76, in block "container"
{% block sidebar %}
File "/opt/almir/almir/templates/client_detail.jinja2", line 24, in block "sidebar"
{{ macros.link(last_successful_job[0].render_starttime(request)) }}
UndefinedError: 'None' has no attribute 'render_starttime'