Unable to Collect Metrics on Windows 8.1

[meinenec]

Relevant telegraf.conf:

Using the sample telegraf.conf that ships with 1.6.1 i386 Windows

[agent]
  interval = "30s"
  round_interval = true
  metric_buffer_limit = 1000
  flush_buffer_when_full = true
  collection_jitter = "0s"
  flush_interval = "10s"
  flush_jitter = "0s"

  debug = true
  quiet = false
  logfile = "/Program Files/Telegraf/telegraf.log"
  hostname = ""


[[inputs.win_perf_counters]]
  [[inputs.win_perf_counters.object]]
    # Processor usage, alternative to native, reports on a per core.
    ObjectName = "Processor"
    Instances = ["*"]
    Counters = [
      "% Idle Time",
      "% Interrupt Time",
      "% Privileged Time",
      "% User Time",
      "% Processor Time",
      "% DPC Time",
    ]
    Measurement = "win_cpu"
    # Set to true to include _Total instance when querying for all (*).
    IncludeTotal=true

System info:

[Include Telegraf version, operating system name, and other relevant details]
1.6.1
Windows 8.1 Pro (64 bit)

Steps to reproduce:

1. Run Telegraf as a service according to the Telegraf docs
2. Run C:\"Program Files"\Telegraf\telegraf.exe --config C:\"Program Files"\Telegraf\telegraf.conf --test

Expected behavior:

I expect Telegraf to list the metrics that would be gathered.

Actual behavior:

I receive Plugin: inputs.win_perf_counters, Collection 1

Additional info:

Seeing buffer fullness: 0 / 1000 metrics In the logs.

Not sure if I missed a step in the config but I believe I followed the steps correctly.

[danielnelson]

Can you try these steps to repair performance counters: #3608 (comment)

[meinenec]

That seems to have made things get further, thank you! I'm getting this on --test now and at a glance I'm not too sure where to look next.

* Plugin: inputs.win_perf_counters, Collection 1
> win_cpu,host=Diablo,instance=_Total,objectname=Processor Percent_Idle_Time=0 1525742629000000000
unexpected fault address 0x89482daa
fatal error: fault
[signal 0xc0000005 code=0x0 addr=0x89482daa pc=0x46f7cf]

goroutine 14 [running]:
runtime.throw(0x1239831, 0x5)
        /usr/local/go/src/runtime/panic.go:605 +0x7c fp=0x138abcf8 sp=0x138abcec pc=0x429e8c
runtime.sigpanic()
        /usr/local/go/src/runtime/signal_windows.go:164 +0x12e fp=0x138abd0c sp=0x138abcf8 pc=0x43cf9e
syscall.UTF16ToString(0x89482daa, 0x20000000, 0x20000000, 0xe, 0x1b0ec40)
        /usr/local/go/src/syscall/syscall_windows.go:49 +0x2f fp=0x138abd28 sp=0x138abd0c pc=0x46f7cf
github.com/influxdata/telegraf/plugins/inputs/win_perf_counters.UTF16PtrToString(0x89482daa, 0x13665600, 0x7)
        /go/src/github.com/influxdata/telegraf/plugins/inputs/win_perf_counters/pdh.go:421 +0x35 fp=0x138abd40 sp=0x138a
bd28 pc=0xe29075
github.com/influxdata/telegraf/plugins/inputs/win_perf_counters.(*Win_PerfCounters).Gather(0x13555bc0, 0x1a2fce0, 0x136f
c100, 0x1, 0x1)
        /go/src/github.com/influxdata/telegraf/plugins/inputs/win_perf_counters/win_perf_counters.go:211 +0x18b fp=0x138
abdb4 sp=0x138abd40 pc=0xe29dfb
github.com/influxdata/telegraf/agent.(*Agent).Test(0x134653d8, 0x0, 0x0)
        /go/src/github.com/influxdata/telegraf/agent/agent.go:211 +0x3c6 fp=0x138abe68 sp=0x138abdb4 pc=0x75a9a6
main.reloadLoop(0x13582000, 0x1b2777c, 0x0, 0x0, 0x1b2777c, 0x0, 0x0, 0x1b2777c, 0x0, 0x0, ...)
        /go/src/github.com/influxdata/telegraf/cmd/telegraf/telegraf.go:177 +0x9f9 fp=0x138abf9c sp=0x138abe68 pc=0xf56d
b9
main.(*program).run(0x134bd2f0)
        /go/src/github.com/influxdata/telegraf/cmd/telegraf/telegraf.go:254 +0xdc fp=0x138abfe8 sp=0x138abf9c pc=0xf574d
c
runtime.goexit()
        /usr/local/go/src/runtime/asm_386.s:1635 +0x1 fp=0x138abfec sp=0x138abfe8 pc=0x452d01
created by main.(*program).Start
        /go/src/github.com/influxdata/telegraf/cmd/telegraf/telegraf.go:249 +0x33

goroutine 1 [chan receive]:
github.com/kardianos/service.(*windowsService).Run(0x13555260, 0x134bd2f0, 0x134a3e60)
        /go/src/github.com/kardianos/service/service_windows.go:273 +0x11d
main.main()
        /go/src/github.com/influxdata/telegraf/cmd/telegraf/telegraf.go:396 +0x95d

goroutine 15 [select]:
github.com/influxdata/telegraf/agent.(*Agent).Test.func1(0x1346c980, 0x1346c940)
        /go/src/github.com/influxdata/telegraf/agent/agent.go:184 +0x9c
created by github.com/influxdata/telegraf/agent.(*Agent).Test
        /go/src/github.com/influxdata/telegraf/agent/agent.go:182 +0xc6

goroutine 6 [syscall]:
os/signal.signal_recv(0x0)
        /usr/local/go/src/runtime/sigqueue.go:131 +0x12f
os/signal.loop()
        /usr/local/go/src/os/signal/signal_unix.go:22 +0x1a
created by os/signal.init.0
        /usr/local/go/src/os/signal/signal_unix.go:28 +0x37

[danielnelson]

I notice now that you are using 32-bit Windows, and unfortunately win_perf_counters is only working with 64-bit Windows. Here is the issue: #2468

The good news is that there is some work in progress to fix this bug: #4076

I'm going to merge this issue with #2468, this ticket will be updated once the issue is fixed.

[meinenec]

@danielnelson As mentioned above I am using 64 bit windows

[danielnelson]

Are you using the 32-bit package? If so you can switch to the amd64 package:

• https://dl.influxdata.com/telegraf/releases/telegraf-1.6.1_windows_amd64.zip

[meinenec]

Ahhh I was using the 32-bit package. That was bad on me. Thank you so much and sorry for the bother! First time using on windows so I'm glad things are working :)

[danielnelson]

No problem, sorry about the rough edges.