This week in Quant Humanists, we will look into the service of self-tracking. What do people’s journeys look like through the process of self-tracking? Who are the actors involved? What does engagement look like from the perspective of the product or software company or the quant self community? We will take the services we have been using as examples to understand the “quantified self as a service” and design a service concept around the insights and data we’ve been tracking.
DISCUSSION:
- Review of Week 3 Assignments
- Updates on class’s data collection, positives, pain-points, debugging, and more.
- Presentation overview service design and personal--->public projects,
- SLIDES URL
Project Highlight:
Laurie Frick, FrickBits
STUDIO:
- Collaborate in groups and with the class on a primer on service design concepts: user journey exercises, concept mapping. Consider how you might model a service around your data, or how you might expand a quant-self project to a quant-community project.
- Quick MVP - business idea testing tool
- Cabunoc-Mayes, Abby., Introduction to Open Canvas
- project planning and idea testing
- Service Design Sprint
- UVA, MOOC, Design thinking for innovation
- This is Service Design Thinking vimeo
- What is service design? video
- Cooper, Service Design 101
- Designing for Happiness, J.Paul Neeley
- CapitalOne., A Guide to Service Blueprinting.pdf + medium post
- Cooper, Service Blueprints: Laying the Foundation
- Cooper, Transforming Customer Experience with Journey Mapping + pdf template
- Samadzadeh, Sharhrzad., “So, like, what is service design?”
- Janna, Meld Studios, What service design is and is not
- Pham, Chi., Part II: A Service Design Case Study
- McCurdy, Katie., EYEO ignite talk, Help Me Visualize My Damn Data
- Hendren, Sara., EYEO keynote, Investigating Normal: Technology and Ability
- Journal Life, A Planner for Motivation
- Ward, Brandon, Kickstarter failure, crowdsourcing self-quantification in 2013
- Capital Crazy Productions, Film, Sci-Fi: The Quantified Self - A Family of Self Trackers
- Cooper, 6 Lessons for Service Blueprinting
- Cooper, Design Fundamentals: 3 Key Practices for Building Your Own Design Process
- Cooper, Persona Empathy Mapping
- Cooper Customer Journey Map or Service Blueprint?
- Xplane Updated Empathy Map Canvas + pdf
- "So you want to be a service designer" by Jamin Hegeman
- This is Service Design Doing, Methods
- Bitner et al., Service Blueprinting: A Practical Technique for Service Innovation
- Service Design Concept video, RCA 2014 Service design project- sainsbusy's 2020
- Salesforce, "the handoff" commercial // bad service experience
- Nick de Leon SDGC 2015 Keynote
- Fantasy.co // 23andMe information design and delivery
- Fantasy.co // 23andMe concept for travel + and healthcare
- UX Mastery, How To Create A Customer Journey Map
- Designing for Financial Empowerment // The New School x NYC x Citigroup
- Professional Sharing, Yosuke Ushigome
- Philipp Schmidt, Stephan Bogner // Human Element
For the next two weeks you will use your insights from your personal data tracking, any primary and secondary research, and awareness you've gained so far in the course to deliver a convincing service concept and design. You are encouraged to draw inspiration from some of the critical work we've seen thus far in the course and approach the brief using interdisciplinary perspectives and methods.
You will have 2 weeks to complete this assignment. NOTE: PRESIDENT’S DAY IS OBSERVED NEXT WEEK - NO CLASS ON 19 FEB 2018
- About:
- Develop a mini service concept around your own personal data.
- You will:
- Go through the process of and document creating persona, creating an empathy map, mapping your user journey (experience), sketching your service blueprint, and creating evidence of some of your service touchpoints.
- State clearly (if possible) the opportunities you've identified based on your research and exercises and follow them through to make a convincing and thoughtful collection of experiences in your service.
- make tangible some of your service touchpoints (for example paper prototypes, simple sketches, photographs/video). It is encouraged to prototype an aspect of your service or a video showcasing a scenario in which your service might operate to help make your idea more tangible.
You might consider:
-
designing or imagining new ways of tracking your data, visualizing or providing feedback to yourself, or changing your behavior.
-
integrating some current or emerging technologies that might make your service something possible now or in the near future.
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organizing community based or less technical approaches to build out your service concept.
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doing some user testing (e.g. testing aspects of your proposed service on yourself) to identify what might actually work.
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Submission: Submit documentation of your quant self service - including images, graphics, text descriptions, etc - as a Github Gist/blog post link as a
comment in its respective github issue
in the quant-humanists-2018 repository. See NOTE below. -
You will present your concept next class, convince us!
- About: short paragraph or phrase on what you learned this week.
- Submission: Submit your Github Gist/blog post link as a
comment in its respective github issue
in the quant-humanists-2018 repository. See NOTE below.
NOTE: Please structure your blog post submissions according to the assignment template here: Quant Humanist - assignment template
NOTE: PRESIDENT’S DAY IS OBSERVED NEXT WEEK - NO CLASS ON 19 FEB 2018