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Deep Subtotals #1766

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Hildy opened this issue Jan 29, 2024 · 0 comments

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Hildy commented Jan 29, 2024

Client wants to report on the number of messages sent by workers, but only counting the initial response to any given ticket.

Messages don't have any concept of whether they're the first outgoing message on a ticket.

You can do a ticket search on messages.firstOutgoing:(worker.id:[1,3,6]), but then there's no way to subtotal those by worker/worker.id.

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