Error: HikConnect needs account and password specified in config

[alsolaim94]

how to configure username and password
there is no spot for username and password, should i add it manually ?

Thank you in advance

5/2/2022, 5:54:03 PMHikconnect BridgeHikConnectERRORError: HikConnect needs account and password specified in config
5/2/2022, 5:54:03 PMHikconnect BridgeBridge is running on port 51846.
5/2/2022, 6:07:02 PMHikconnect Bridge stopping
5/2/2022, 6:07:02 PMHikconnect BridgeERRORdnsmasq: no process found
5/2/2022, 6:07:04 PMHikconnect BridgeERRORdnsmasq: no process found
5/2/2022, 6:30:16 PMbroadlinkrmprobridge stopping
5/2/2022, 6:30:22 PMBroadlink Rm Pro Bridge starting
5/2/2022, 6:38:22 PMeWeLink Bridge stopping
5/2/2022, 6:38:22 PMBroadlink Rm Pro Bridge stopping
5/2/2022, 6:38:32 PMWARNINGservice restart command received
5/2/2022, 6:38:43 PMhub is running on port 80
5/2/2022, 6:45:34 PMWARNINGdevice shutdown command received
5/2/2022, 6:54:27 PMhub is running on port 80
5/2/2022, 7:06:20 PMHikconnect Bridge starting
5/2/2022, 7:06:41 PMHikconnect BridgeLoaded plugin 'homebridge-hikconnect'
5/2/2022, 7:06:41 PMHikconnect BridgeLoading 1 platforms...
5/2/2022, 7:06:41 PMHikconnect BridgeHikConnectERRORError: HikConnect needs account and password specified in config
5/2/2022, 7:06:42 PMHikconnect BridgeBridge is running on port 51826.

[judge]

Hello,
If you are using homebridge UI then username and password should pop up when you install the plugin.
If not then you must edit the config.json file in your homebridge directory and extend the platforms section like this:

"platforms": [
  {
    "account": "<your account name>",
    "password": "<your password>",
    "platform": "HikConnect"
  }
]

[alsolaim94]

Thank you for your response

If you are using homebridge UI then username and password should pop up when you install the plugin.

Unfortunately I am using the web and app UI, but neither of them did pop up, asking for username and password.
I tried to factory reset my Hoobs, but did not work.

[judge]

Ah so you are using Hoobs. I'm not familiar with it but I think you should able to edit the configuration directly on the web UI: https://support.hoobs.org/docs/60e0d060646faaa152f10dda (check the advanced editor part)