Crashing issue in android release build

[ivancheng1214]

Hello, I am working on zendesk messaging in react native.
When I have build the android app in debug mode using react-native run-android --mode=devDebug, it works well.
But when building it in release mode using app:assembleDevRelease, it stops when app runs.

Here is my react native info:

System:
OS: macOS 14.3
CPU: (6) x64 Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz
Memory: 5.11 GB / 32.00 GB
Shell:
version: "5.9"
path: /bin/zsh
Binaries:
Node:
version: 18.17.1
path: ~/.nvm/versions/node/v18.17.1/bin/node
Yarn:
version: 1.22.19
path: /usr/local/bin/yarn
npm:
version: 9.6.7
path: ~/.nvm/versions/node/v18.17.1/bin/npm
Watchman:
version: 2023.01.02.00
path: /usr/local/bin/watchman
SDKs:
Android SDK:
API Levels:

• "26"
• "27"
• "28"
• "29"
• "30"
• "31"
• "33"
• "34"
  Build Tools:
• 30.0.2
• 30.0.3
• 33.0.0
• 33.0.1
• 34.0.0
  System Images:
• android-28 | Google APIs Intel x86 Atom
• android-29 | Intel x86 Atom_64
• android-29 | Google APIs Intel x86 Atom
• android-29 | Google APIs Intel x86 Atom_64
• android-29 | Google Play Intel x86 Atom
• android-30 | Google APIs Intel x86 Atom
• android-30 | Google Play Intel x86 Atom
• android-31 | Google APIs Intel x86_64 Atom
• android-31 | Google Play Intel x86_64 Atom
• android-33 | Google APIs ARM 64 v8a
• android-33 | Google APIs Intel x86 Atom_64
• android-33 | Google Play ARM 64 v8a
• android-33 | Google Play Intel x86 Atom_64
  Android NDK: Not Found
  IDEs:
  Android Studio: 2023.3 AI-233.14808.21.2331.11709847
  Languages:
  Java:
  version: 17.0.11
  path: /usr/bin/javac
  Ruby:
  version: 3.1.2
  path: /usr/local/opt/ruby/bin/ruby
  npmPackages:
  "@react-native-community/cli": Not Found
  react:
  installed: 18.2.0
  wanted: 18.2.0
  react-native:
  installed: 0.73.6
  wanted: 0.73.6
  react-native-macos: Not Found
  npmGlobalPackages:
  "react-native": Not Found
  Android:
  hermesEnabled: true
  newArchEnabled: false

How can I solve the issue?

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[cesasol]

In the proguard rules add:

-keepnames class zendesk.** { *; }
-keep class org.json.**
-keepclassmembers,includedescriptorclasses class org.json.** { *; }

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.