Mastech MS6514

[GoogleCodeExporter]

What steps will reproduce the problem?
1. I connect the thermometer and I continually get the error "0 bytes received 
out of 16 needed"
2. I have tried all mac version that support this device. I have used Windows, 
Mac and Ubuntu to try and figure it out.


What is the expected output? What do you see instead?
I see "0 bytes received out of 16 needed" error when I go and turn the software 
to "on". ET and BT are both -1 in artisan.

What version of the product are you using? On what operating system?
Version 9.2

Please provide any additional information below.
I was able to find the driver software for this device to run on my windows xp 
virtual machine. Even with that installed, I get the same error.

Original issue reported on code.google.com by joshtil...@gmail.com on 1 Mar 2015 at 5:34

[GoogleCodeExporter]

The device was reported by a user to work. Did you install the correct serial 
driver for your device? It could be the FTDI VPC one from 
http://www.ftdichip.com/Drivers/VCP.htm

Original comment by luther.m...@gmail.com on 1 Mar 2015 at 7:59

• Changed state: Started

[GoogleCodeExporter]

I have indeed installed that serial driver. The results are the same. Is there 
a better device that you would recommend?

Original comment by joshtil...@gmail.com on 1 Mar 2015 at 9:09

[GoogleCodeExporter]

You should check which entry is added on connecting the device (press "Refresh 
Information" in the menu File men) to the Hardware>>USB entry of the "System 
Information.app" (open via Apple menu, "About this Mac"). The corresponding 
entry could give you an idea of which serial driver is needed. Maybe that 
device does not come with a FTDI chipset.

The Phidgets 1048 is the most interesting device to be used with Artisan. It is 
powered by USB, supports 4 channels and is directly communicating via USB 
instead of some serial-over-USB, so it is fast.

Please report.

Original comment by luther.m...@gmail.com on 1 Mar 2015 at 9:39

[GoogleCodeExporter]

Based on your instructions, I installed the following drivers found at 
https://www.silabs.com/products/mcu/Pages/USBtoUARTBridgeVCPDrivers.aspx

Unfortunately, as you'll note in the screenshot, it gives me the same error. I 
truly appreciate the help and speedy response to this issue. I hope there is a 
way to resolve it!

Original comment by joshtil...@gmail.com on 1 Mar 2015 at 10:51

Attachments:

• [Screen Shot 2015-03-01 at 3.47.36 PM.png](https://storage.googleapis.com/google-code-attachments/artisan/issue-79/comment-4/Screen Shot 2015-03-01 at 3.47.36 PM.png)
• [Screen Shot 2015-03-01 at 3.50.02 PM.png](https://storage.googleapis.com/google-code-attachments/artisan/issue-79/comment-4/Screen Shot 2015-03-01 at 3.50.02 PM.png)
• [Screen Shot 2015-03-01 at 3.50.45 PM.png](https://storage.googleapis.com/google-code-attachments/artisan/issue-79/comment-4/Screen Shot 2015-03-01 at 3.50.45 PM.png)

[GoogleCodeExporter]

This looks promising. The driver seems to be correctly installed and the serial 
port got created on plug-in of the device to the USB port. Just the device does 
not send any data out. Did you long-push the “PC-Link” button to turn 
communication on as advised in the manual?

Original comment by luther.m...@gmail.com on 2 Mar 2015 at 6:03

[GoogleCodeExporter]

That worked! Thank you so much!

Original comment by joshtil...@gmail.com on 3 Mar 2015 at 4:12

[GoogleCodeExporter]

So I close this as "invalid" as there was no program error. Hope this issue and 
its resolution can still help others.

Original comment by luther.m...@gmail.com on 3 Mar 2015 at 6:35

• Changed state: Invalid