Faulting application name: mRemoteNG.exe, version: 1.76.20.24669 (Windows11 Pro) #2541

wincentblack · 2023-12-30T09:28:00Z

The program just does not want open, it starts open and then close, I did not install any new app or Windows update in logs I se the next eror:

Application: mRemoteNG.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.ArgumentException at System.ThrowHelper.ThrowArgumentException(System.ExceptionResource) at System.Collections.Generic.Dictionary2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Insert(System.__Canon, System.__Canon, Boolean)
at System.Collections.Generic.Dictionary`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Add(System.__Canon, System.__Canon)
at mRemoteNG.App.Update.UpdateFile.FromString(System.String)
at mRemoteNG.App.Update.UpdateFile..ctor(System.String)
at mRemoteNG.App.Update.UpdateInfo.FromString(System.String)
at mRemoteNG.App.Update.AppUpdater.GetUpdateInfo()
at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

`

Faulting application name: mRemoteNG.exe, version: 1.76.20.24669, time stamp: 0x5cb095bd Faulting module name: KERNELBASE.dll, version: 10.0.22621.2861, time stamp: 0x9e57f18c Exception code: 0xe0434352 Fault offset: 0x00149392 Faulting process id: 0x0x586C Faulting application start time: 0x0x1DA3AFFDA3BC8AC Faulting application path: C:\Users\master\Downloads\mRemoteNG-Portable-1.76.20.24669-RSLOAD.NET-\mRemoteNG-Portable-1.76.20.24669-RSLOAD.NET-\mRemoteNG.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: 90b9431b-245f-4d60-9474-53d71f3eb71f Faulting package full name: Faulting package-relative application ID:

What can be a reason of this?
I also tried reinstal it and remove user configs, but did not luck
%APPDATA%\mRemoteNG %LOCALAPPDATA%\mRemoteNG

Your Environment

Edition Windows 11 Pro Version 22H2 OS build 22621.2861 Experience Windows Feature Experience Pack 1000.22681.1000.0

The text was updated successfully, but these errors were encountered:

wincentblack · 2023-12-30T09:33:02Z

The same situation after update to new version:

Exception Message
"An item with the same key has already been added."

Stack trace
   at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)
   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value)
   at mRemoteNG.App.Update.UpdateFile.FromString(String content) in C:\jenkins\workspace\Publish\Build mRemoteNG for Release\mRemoteV1\App\Update\UpdateFile.cs:line 57
   at mRemoteNG.App.Update.UpdateFile..ctor(String content) in C:\jenkins\workspace\Publish\Build mRemoteNG for Release\mRemoteV1\App\Update\UpdateFile.cs:line 22
   at mRemoteNG.App.Update.UpdateInfo.FromString(String input) in C:\jenkins\workspace\Publish\Build mRemoteNG for Release\mRemoteV1\App\Update\UpdateInfo.cs:line 32
   at mRemoteNG.App.Update.AppUpdater.GetUpdateInfo() in C:\jenkins\workspace\Publish\Build mRemoteNG for Release\mRemoteV1\App\Update\AppUpdater.cs:line 247
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()

Environment
OS: Microsoft Windows NT 10.0.22621.0
mRemoteNG Version: 1.77.1.27654
Edition: MSI
Cmd line args:

DocMoebiuz · 2023-12-30T10:14:38Z

Same

Application: mRemoteNG.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException
   at System.ThrowHelper.ThrowArgumentException(System.ExceptionResource)
   at System.Collections.Generic.Dictionary`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Insert(System.__Canon, System.__Canon, Boolean)
   at System.Collections.Generic.Dictionary`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Add(System.__Canon, System.__Canon)
   at mRemoteNG.App.Update.UpdateFile.FromString(System.String)
   at mRemoteNG.App.Update.UpdateFile..ctor(System.String)
   at mRemoteNG.App.Update.UpdateInfo.FromString(System.String)
   at mRemoteNG.App.Update.AppUpdater.GetUpdateInfo()
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

DocMoebiuz · 2023-12-30T10:15:52Z

I think it might be because their website is down... it looks like the exception is raised when checnking for the latest version.

at mRemoteNG.App.Update.AppUpdater.GetUpdateInfo()

I will try to disable my internet connection while starting.

DocMoebiuz · 2023-12-30T10:18:13Z

Ok... that did the trick for me:

Disable internet
Start mRemotNG
Enable Internet again

Optionally:

Disable check for update on start

But I would assume this is a temporary issue as long as their website is down.

zanna241 · 2023-12-30T10:36:49Z

Ok... that did the trick for me:

Disable internet

Start mRemotNG

Enable Internet again

Optionally:

Disable check for update on start

But I would assume this is a temporary issue as long as their website is down.

working for me!!

mgoegel · 2023-12-30T10:45:05Z

Same here and quickly had the same idea, that it is due to the website, which I checked first...
This might be a bug report, if the response from the update url is not as expected.

tolew1 · 2023-12-30T11:43:03Z

Same here and quickly had the same idea, that it is due to the website, which I checked first... This might be a bug report, if the response from the update url is not as expected.

The workaround is working. No internet, then disable check for updates. It definitely should be a bug report. The app should never depend on an external site with no error handling in case it was ever offline.

alvinlgs · 2023-12-30T11:46:07Z

I encountered the same issue. Here's what I did:

Delete the configuration file
(%LOCALAPPDATA%\mRemoteNG<most recently updated folder><mRemoteNG version>\user.config)
Uninstall
Install the latest stable build
Customise Settings on the first start to disable auto update

Rhodester · 2023-12-30T13:23:26Z

Same problem for me on Win 10 Pro.
I preferred to keep my config file settings so I rather did the following.

Open / Edit %LOCALAPPDATA%\mRemoteNG<most recently updated folder><mRemoteNG version>\user.config
Search for "CheckForUpdatesOnStartup" and change to "False".

wincentblack · 2023-12-30T14:29:57Z

I think it might be because their website is down... it looks like the exception is raised when checnking for the latest version.

at mRemoteNG.App.Update.AppUpdater.GetUpdateInfo()

I will try to disable my internet connection while starting.

Thanks for tips! it did a trick, nice catch

DocMoebiuz · 2023-12-30T16:13:59Z

it's not limited to win 10

DocMoebiuz · 2023-12-30T16:17:21Z

@wincentblack wjx did you decide to close this issue in favor of the other one if this one here contains specific steps for a work around?

there should be an issue created now that says: don't fail on start up when check for update URL not available / returning correct response

Kvarkas · 2023-12-30T22:35:36Z

Sorry for that! Domain relocation in progress, but that for sure a bug, will make a change so in feature if domain not availbale it will not generate an error.

simonai1254 · 2023-12-30T22:51:15Z

Sorry for that! Domain relocation in progress, but that for sure a bug, will make a change so in feature if domain not availbale it will not generate an error.

Note sure if it's a resolving issue or that the page is not responding with a 200 message, because the website (to me) was displaying a dummy Squarespace page while reports were coming in...

Kvarkas · 2023-12-30T22:54:24Z

yes, its 3 steps process, relocation to new hoster, then all that started, then new hoster acepted, second step was to set dns records to github that they say takes up to 24h, what you see now is new hoster temporary page, once Github finished its verefication (what ever they do) it should start pointing to github pages where all data is stored and work will be normilised :) its tought change so was selected festive time to have less impact on users. But wasnt expected it impact that way!

simonai1254 · 2023-12-30T23:17:55Z

The website is back online, I was able to start 1.76.20 without experiencing any issue.

I guess the problem was, that even though the queried URL got resolved it returned something unexpected, which was not handled correctly by the tool.
This needs to be investigated further and get fixed in the newer versions as it cannot be that the tools stops working just because an unexpected answer is returned by the webserver. The "Disabling the network" and "Hosts-File Redirect" workarounds indicate to me that it's not domain unreachable thing but more related to what Squarespace replied with to the query from the tool.

Kvarkas · 2023-12-30T23:20:03Z

it could be not finished for all regions, but I am sure it will till morning :) complete usualy in 24h, 15 already pass :)
In fact its coded a bit rude way its explicitly requested data and have no any handler if data will not received - so its crashed. Will definitely work on such, should be easy fix.

simonai1254 · 2023-12-30T23:48:09Z

So I looked a little into this and I stumpled across issue #1959 which seems to support my theory of the update handler not being able to parse anything else but plain text replies from the webserver. You should check if the merge #1960 (into 1.77.3) actually solves this issue.
Also in my research I found #1533 which already documented the workaround of disabling the Update Check.
Lastly #527 (comment) gives some interesting insight in the URLs the updater tries to access, maybe this helps isolating the true issue.

@Kvarkas I guess we should proceed with making one issue (I suppose this one as it now holds most information) the main one and closing the related (/duplicate) issues in favor of having all discussions on one place. I identified following issues being based on the same problem (inlcuding the ones mentioned above):

Kvarkas · 2023-12-30T23:50:41Z

will be celebrating new year tomorrow so back to work on this from 2nd of January. Yes good idea to aggregate into one and close others. Thanks for such.

simonai1254 mentioned this issue Dec 30, 2023

closing immediately after ui is loaded #2542

Closed

simonai1254 mentioned this issue Dec 30, 2023

Immediate crash after startup on W10Pro #2543

Closed

wincentblack closed this as completed Dec 30, 2023

simonai1254 mentioned this issue Dec 30, 2023

mRemoteNG Crashing at Start Up #2544

Open

Kvarkas self-assigned this Dec 30, 2023

Kvarkas added Bug Something isn't working as expected Project Infrastructure Relates to build, script, and release processes. DevOps type stuff. 1.77.3 Version 1.77.3 labels Dec 30, 2023

simonai1254 mentioned this issue Dec 30, 2023

unhandled exception on launching #1937

Open

This was referenced Dec 31, 2023

Update check providing old version #1853

Open

How to suppress auto updates for mRemoteNG through registry or config or .json file? #2546

Open

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Faulting application name: mRemoteNG.exe, version: 1.76.20.24669 (Windows11 Pro) #2541

Faulting application name: mRemoteNG.exe, version: 1.76.20.24669 (Windows11 Pro) #2541

wincentblack commented Dec 30, 2023

wincentblack commented Dec 30, 2023

DocMoebiuz commented Dec 30, 2023

DocMoebiuz commented Dec 30, 2023

DocMoebiuz commented Dec 30, 2023

zanna241 commented Dec 30, 2023

mgoegel commented Dec 30, 2023

tolew1 commented Dec 30, 2023

alvinlgs commented Dec 30, 2023

Rhodester commented Dec 30, 2023

wincentblack commented Dec 30, 2023

DocMoebiuz commented Dec 30, 2023

DocMoebiuz commented Dec 30, 2023

Kvarkas commented Dec 30, 2023

simonai1254 commented Dec 30, 2023 •

edited

Kvarkas commented Dec 30, 2023 •

edited

simonai1254 commented Dec 30, 2023

Kvarkas commented Dec 30, 2023 •

edited

simonai1254 commented Dec 30, 2023 •

edited

Kvarkas commented Dec 30, 2023 •

edited

Faulting application name: mRemoteNG.exe, version: 1.76.20.24669 (Windows11 Pro) #2541

Faulting application name: mRemoteNG.exe, version: 1.76.20.24669 (Windows11 Pro) #2541

Comments

wincentblack commented Dec 30, 2023

Your Environment

wincentblack commented Dec 30, 2023

DocMoebiuz commented Dec 30, 2023

DocMoebiuz commented Dec 30, 2023

DocMoebiuz commented Dec 30, 2023

zanna241 commented Dec 30, 2023

mgoegel commented Dec 30, 2023

tolew1 commented Dec 30, 2023

alvinlgs commented Dec 30, 2023

Rhodester commented Dec 30, 2023

wincentblack commented Dec 30, 2023

DocMoebiuz commented Dec 30, 2023

DocMoebiuz commented Dec 30, 2023

Kvarkas commented Dec 30, 2023

simonai1254 commented Dec 30, 2023 • edited

Kvarkas commented Dec 30, 2023 • edited

simonai1254 commented Dec 30, 2023

Kvarkas commented Dec 30, 2023 • edited

simonai1254 commented Dec 30, 2023 • edited

Kvarkas commented Dec 30, 2023 • edited

simonai1254 commented Dec 30, 2023 •

edited

Kvarkas commented Dec 30, 2023 •

edited

Kvarkas commented Dec 30, 2023 •

edited

simonai1254 commented Dec 30, 2023 •

edited

Kvarkas commented Dec 30, 2023 •

edited