Deploy osTicket on Amazon Linux 2

This playbook sets out to install

• latest version of osticket
• php 7.2
• nginx
• mariadb 10.2

List of Roles

• common
• db
• nginx
• web

Playbook description

playbook	roles	description
db.yml	common,db	runs common role and db
web.yml	common,web,nginx	runs common, installs osticket and configure nginx

Inventory files

inventory	purpose
dev	dev environnment
site	production environnment

IPs for servers should be updated to reflect your environment

Requirements

• Amazon-Linux-2
• Vagrant and Virtualbox if unsing Vagrantfile
• Ansible 2.8+

Role Variables

variables are found in group_vars/all.yml

Role variable	default	description
_db_user_	osticket_user	database user
_db_pass_	osticket_password	database password
_db_name_	osticket_db	database name
_db_host_	192.168.44.11	database host
_osticket_version_	1.14.x	osticket git branch
domain_url	support.madst.one	domain url
_ssl_cert_directory_	/etc/ssl/certs	certificate directory
_ssl_cert_key_directory_	/etc/ssl/private	certificate key directory
_ssl_cert_csr_directory_	/etc/ssl/csr	certificate signing request directory
_ssl_cert_path_	/etc/ssl/certs/ssl-cert.crt	path to certificate
_ssl_cert_key_	/etc/ssl/private/ssl-privkey.pem	path to certificate private key
_ssl_cert_csr_	/etc/ssl/csr/ssl-csr.csr	path to certificate signing request

modify the variable to suit your environment

directory structure

├── db.yml
├── dev
├── group_vars
│   ├── all.yml
├── README.md
├── roles
│   ├── common
│   │   ├── handlers
│   │   │   └── main.yml
│   │   └── tasks
│   │       └── main.yml
│   ├── db
│   │   ├── handlers
│   │   │   └── main.yml
│   │   └── tasks
│   │       └── main.yml
│   ├── nginx
│   │   ├── handlers
│   │   │   └── main.yml
│   │   ├── tasks
│   │   │   └── main.yml
│   │   └── templates
│   │       └── osticket.conf.j2
│   └── web
│       ├── files
│       │   ├── php.ini
│       │   └── www.conf
│       ├── handlers
│       │   └── main.yml
│       └── tasks
│           └── main.yml
├── site
├── Vagrantfile
└── web.yml

Install

1. clone this repository git clone https://github.com/madstone-tech/osticket
2. modify the variables to suit your environment
   1. in site file, change the IP or FQDN for the [web] servers
   2. in group_vars/all.yml change the database username, passwords, fqdn/ip and domain_url
3. configure up the database server ansible-playbook -i site db.yml
4. configure the web server ansible-playbook -i site web.yml

if running the database and web applcation under the same make sure the IP/FQDN under the variables are the same in the variable file

Dependencies

If running this playbook Vagrant, Vagrant and Virtualbox need to be installed

License

BSD

Author Information

Andhi Jeannot MADSTONE TECHNOLOGY, inc

https://madstone.io

https://github.com/madstone-tech