Credit Memo with Zero Total: Order Status "Complete" and not "Closed"

[simonmaass]

Preconditions (*)

1. Magento 2.3.1
2. PHP7.2

Steps to reproduce (*)

1. Create order with zero Amount (all Grand Total, Total Paid, Total Refunded, Total Due, Subtotal, Shipping & Handling, Tax are zero ) in status = "Pending" and 1 SKU qty = 1.
2. Create Invoice and now Order is status = "Processing"
3. Ship Order -> now Orderstatus is = "Complete"
4. Now create Credit memo and refund and return product

Expected result (*)

1. The order status should be "Closed"

Actual result (*)

1. Order Status is "Complete"

Additional information

• Order Status Workflow

[m2-assistant]

Hi @simonmaass. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

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• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento-engcom-team give me 2.3-develop instance - upcoming 2.3.x release

For more details, please, review the Magento Contributor Assistant documentation.

@simonmaass do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

[m2-assistant]

Hi @AlexWorking. Thank you for working on this issue.
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[m2-assistant]

Hi @krishprakash. Thank you for working on this issue.
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[magento-engcom-team]

✅ Confirmed by @AlexWorking
Thank you for verifying the issue. Based on the provided information internal tickets MAGETWO-99588 were created

Issue Available: @AlexWorking, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[m2-assistant]

Hi @webkul-deepakkumar. Thank you for working on this issue.
Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

• 1. Add/Edit Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

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• 3. Verify that the issue is reproducible on 2.2-develop branch.

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• 4. If the issue is not relevant or is not reproducible any more, feel free to close it.

[deepakk-webkul]

@magento-engcom-team give me 2.2-develop instance

[magento-engcom-team]

Hi @webkul-deepakkumar. Thank you for your request. I'm working on Magento 2.2-develop instance for you

[magento-engcom-team]

Hi @webkul-deepakkumar, here is your Magento instance.
Admin access: https://i-22762-2-2-develop.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[deepakk-webkul]

I have checked this issue is reproducible on 2.2-develop also.

[m2-assistant]

Hi @sanjaychouhan-webkul. Thank you for working on this issue.
Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

• 1. Add/Edit Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 2. Verify that the issue is reproducible on 2.3-develop branch

  Details

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  - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 3. Verify that the issue is reproducible on 2.2-develop branch.

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  - If the issue is reproducible on 2.2-develop branch, please add the label Reproduced on 2.2.x

• 4. If the issue is not relevant or is not reproducible any more, feel free to close it.

[m2-assistant]

Hi @engcom-Echo. Thank you for working on this issue.
Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

• 1. Add/Edit Component: XXXXX label(s) to the ticket, indicating the components it may be related to.
• 2. Verify that the issue is reproducible on 2.4-develop branch
     Details

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     - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
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• 3. If the issue is not relevant or is not reproducible any more, feel free to close it.

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[slavvka]

Hi @simonmaass. Thank you for your report.
The issue has been fixed in #29023 by @engcom-Echo in 2.4-develop branch
Related commit(s):

• 8ab5415e546e1affbe94d80f62a611745a978c9b
• e2b578de08d4e9853be51c52cc9872f394e55079
• eff94882403b548c32ae3d83e1347cd8a7b066c3
• 0d3cc83657a0353c4de2528c518af18fd759f38e
• f33150df886f8cf5a243259620ad852edc70a070

The fix will be available with the upcoming 2.4.1 release.

[DiegoSana]

@magento-engcom-team give me 2.4 instance

[magento-deployment-service]

Hi @DiegoSana. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @DiegoSana, here is your Magento Instance: https://8e9d0e65b087ed8b3fee6f4c833800e0-2-4.instances.magento-community.engineering
Admin access: https://8e9d0e65b087ed8b3fee6f4c833800e0-2-4.instances.magento-community.engineering/admin_d9bf
Login: b8ed6b38
Password: c8d0a4d1e2b6