Currency issue in Product details and Shopping cart page for base currency other than USD / EURO

[onlinebizsoft]

1. Use base currency as GBP for example
2. Use Display currency as USD or MAD for example (store currency and base currency must be very different to see the issue)
3. Setup a few custom options (customizable options) with additional prices (do not test with configurable product) 

Steps to reproduce

1. Use base currency as GBP(Stores-Configuration-General-Currency Setup).
2. Use Display currency as USD.
3. Save the config and clear cache
4. View the Product on front end
5. View Shopping Cart page

Expected result (*)

The Currency should be displayed with USD for a product as per Configuration

Note:

If we use Base currency as EUR and Display currency as USD we have a option for changing currency on the right corner in frontend.

Actual result (*)

There is a difference in Currency symbol for a Product. It is displayed with currency GBP(British Pound).

If we use Base currency as GBP and Display currency as USD or MAD we miss that option for changing currency on the right corner in frontend. Tested with other Currency Configurations.

Please provide Severity assessment for the Issue as Reporter. This information will help during Confirmation and Issue triage processes.

• < > Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• < > Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• < > Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• < > Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

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[onlinebizsoft]

I think there are different problem in different user cases, I can see there were some question or patch from the community for different cases
https://github.com/magesuite/magento-patches/blob/master/optional/m24-fix-different-price-in-cart-vs-on-pdp.patch
https://community.magento.com/t5/Magento-1-x-Programming/Custom-Option-Price-calculated-wrong/td-p/7033

[onlinebizsoft]

@engcom-Hotel

[m2-assistant]

Hi @engcom-Delta. Thank you for working on this issue.
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[engcom-Delta]

Hi @onlinebizsoft ,
I tried in reproducing the issue on Magento 2.4 Develop. i could see that price of the product is same in Product view page & cart ,price is same everywhere.
Kindly find the attached screenshots for reference.

It would be great if you can provide what are the base price you had customized so that we can replicate it.
Hence added 'Needs Update' label.

[onlinebizsoft]

@engcom-Delta what additional price are you testing for custom option "L" and "Yellow" ? Is it customizable option or configurable product?

[onlinebizsoft]

@engcom-Delta I believe that you didn't look at "pre-conditions" at all, I wrote clearly that you need to test with customizable options and make sure that these customizable options have additional prices.

You could imagine the case you sell custom made product (phone cases for example), you don't have any item in stock, your products has options like made by leather, gold, may add some diamond stones,....etc so these products setup would be using custom options and having additional prices.

[onlinebizsoft]

The issue is very clear and it is quite bad, I think not many people are using customizable option with additional price so no one raised it. Can you please confirm the issue again @engcom-Delta @engcom-November ?

[ihor-sviziev]

@onlinebizsoft, the options in the custom options are saying +$N, and it's not changing the final price on the product page when you're selecting an option, so it's basically ok behavior (not the best one, but not so terrible).

[onlinebizsoft]

@ihor-sviziev I agree with the way it calcuate the price on the preview product view but you see we cant have different price between 2 places.
Customer see 1 price then they add to cart and see another price!
So the most possible solution might be having the price calcuated in the same way on cart? So we convert currency for base price, custom option price,....first.

[engcom-Delta]

Hi @onlinebizsoft,
We could find out that issue with Euro currency only but it works fine for Dollar Currency .
Hence added the label 'Issue Confirmed'.
Please find the attached screen shots for reference.

[m2-assistant]

Hi @engcom-Alfa. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

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• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
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  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
• 5. Add label Issue: Confirmed once verification is complete.
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[engcom-Alfa]

Hi @onlinebizsoft

This issue is happening because of the known limitations of the Adobe Commerce platform related to price calculation rounding precision.

The issue will be fixed in the scope of the Epic https://jira.corp.adobe.com/browse/AC-6221

We will keep posted here about the progress on the above JIRA - AC-6221.
hence updating label as confirmed.

Thanks

[github-jira-sync-bot]

Unfortunately, not enough information was provided to create a Jira ticket. Please make sure you added the following label(s): Reproduced on 2.4.x, ^Area:.*

Once all required labels are present, please add Issue: Confirmed label again.

[github-jira-sync-bot]

Unfortunately, not enough information was provided to create a Jira ticket. Please make sure you added the following label(s): Reproduced on 2.4.x, ^Area:.*

Once all required labels are present, please add Issue: Confirmed label again.

[github-jira-sync-bot]

❌ Cannot export the issue. This GitHub issue is already linked to Jira issue(s): https://jira.corp.adobe.com/browse/AC-1558