The js error when click on video thumbnail in product gallery fullscreen mode

[glevhen]

Preconditions and environment

• Magento version: 2.4.4-p2

Steps to reproduce

1. open on the storefront the product page which has video in product gallery
2. click on the product image to open the gallery fullscreen mode
3. click on the product video thumbnail

Expected result

the product video will autoplay and no errors in browser console

Actual result

the js error will appear in the browser console and video will not autoplay

fotorama-add-video-events.js:605 
Uncaught TypeError: this.fotoramaItem.data(...).activeFrame.$stageFrame[0].trigger is not a function
    at $.<computed>.<computed>._checkForVideo (fotorama-add-video-events.js:605:79)
    at $.<computed>.<computed>._checkForVideo (widget.js:132:25)
    at $.<computed>.<computed>._startPrepareForPlayer (fotorama-add-video-events.js:567:18)
    at $.<computed>.<computed>._startPrepareForPlayer (widget.js:132:25)
    at $.<computed>.<computed>.<anonymous> (fotorama-add-video-events.js:545:22)
    at HTMLDivElement.proxy (jquery.js:10780:23)
    at HTMLDivElement.dispatch (jquery.js:5430:49)
    at elemData.handle (jquery.js:5234:47)
    at Object.trigger (jquery.js:8719:28)
    at HTMLDivElement.<anonymous> (jquery.js:8797:30)

Additional information

the issue is caused by changes in the commit e7a06d3#diff-5d428affd814bd350e233104b8fc3b769544ee7e6d04a9b21a8537473876ffadR605

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @glevhen. Thank you for your report.
To speed up processing of this issue, make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

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[m2-assistant]

Hi @engcom-Dash. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
     Details

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• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.
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[engcom-Dash]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Dash, here is your Magento Instance: https://fee3132c24b6aab9293178459434c8a6.instances.magento-community.engineering
Admin access: https://fee3132c24b6aab9293178459434c8a6.instances.magento-community.engineering/admin_1e8a
Login: 125a74cf
Password: 8fc32b31069f

[engcom-Dash]

Hi @glevhen ,

we are trying to reproduce the issue in 2.4-develop branch...But we are not able to reproduce the issue.
we got some different in console.

Steps we followed:
1.install magento instance
2.select any products
3.open the product page which has video in product gallery
4.click on the product image to open the gallery fullscreen mode
5.click on the product video thumbnail

We got js error in console.we are not able to reproduce the issue.

Screenshots:

Let us know if we missing anything!!!

Thanks!!!

[glevhen]

@engcom-Dash did you upload the correct screenshot? from I see the attached screenshot is for admin product settings and not for product page gallery on the storefront, and there is no opened product video on your screenshot
Please, make sure you tested the product gallery on the storefront and followed steps to reproduce

[engcom-Dash]

Hi @glevhen ,

Thanks For your Information....Last time I uploaded wrong screenshot Apologise for that.
Again we worked this issue in 2.4-develop branch...The issue is reproducible. So,We are confirming the issue.
the js error will appear in the browser console and video will not autoplay as well as screenshots is attached for your reference.

Preconditions:
Magento version : 2.4-develop
PHP :8.1

Steps we followed:

1.Install fresh 2.4-develop
2.Add product in Magento admin
3.Add Images and videos with respective product
4.Go to front end
5.click the Particular Product
6.Open product image page
7.Click the product image with full screen
8.Click video and check the console
9.The js error is appearing in console as per actual result and video is not autoplay.

Screenshots for your reference:

We are reproduced issue in 2.4-develop instance.So we are confirming the issue.

Let us know if we missing anything!!!

Thanks

[github-jira-sync-bot]

Unfortunately, not enough information was provided to create a Jira ticket. Please make sure you added the following label(s): Reproduced on 2.4.x, ^Area:.*

Once all required labels are present, please add Issue: Confirmed label again.

[engcom-Bravo]

Hello,

As I can see this issue got fixed in the scope of the internal Jira ticket AC-7092 by the internal team
Related commits: https://github.com/search?q=repo%3Amagento%2Fmagento2+AC-7092&type=commits

Based on the Jira ticket, the target version is 2.4.7-beta1.

Thanks

[drinkingsouls]

What was the fix for this?
I am having this issue on Magento 2.4.6
When in mobile resolution and gallery screen is fullsize the video does not play and the console is populated with an error.

[drinkingsouls]

Was there any solution to this?

[YoeriW]

Was there any solution to this?

@drinkingsouls
Copy this file: vendor/magento/module-product-video/view/frontend/web/js/fotorama-add-video-events.js
Place the file here: app/design/frontend/[VENDOR]/[THEME]/Magento_ProductVideo/web/js/fotorama-add-video-events.js

Change this on line 560 to line 562:

if (this.isFullscreen && this.fotoramaItem.data('fotorama').activeFrame.i === number) { this.fotoramaItem.data('fotorama').activeFrame.$stageFrame[0].trigger('click'); }

To this:

if (this.isFullscreen && this.fotoramaItem.data('fotorama').activeFrame.i === number) { this.fotoramaItem.data('fotorama').activeFrame.$stageFrame.trigger('click'); }

Now the Product Video will start playing when you click on the thumbnail + the error will not be shown anymore.

If you want the videos to autoplay without being in fullscreen mode, you could change the code to:

if (this.fotoramaItem.data('fotorama').activeFrame.i === number) { this.fotoramaItem.data('fotorama').activeFrame.$stageFrame.trigger('click'); }

You will also need to change on line 703:
this.fotoramaItem.data('fotorama').activeFrame[0].$stageFrame.trigger('click');

To this:
this.fotoramaItem.data('fotorama').activeFrame.$stageFrame.trigger('click');

---

To remove the console errors I recommend editing this too:
https://github.com/magento/magento2/pull/35017/commits

Copy this file: vendor/magento/magento2-base/lib/web/fotorama/fotorama.js
Place the file here: app/design/frontend/[VENDOR]/[THEME]/web/fotorama/fotorama.js

Your addEvent function should look like this:

Change this (Line 1141):
function addEvent(el, e, fn, bool) { if (!e) return; el.addEventListener ? el.addEventListener(e, fn, !!bool) : el.attachEvent('on' + e, fn); }

To this:

function addEvent(el, e, fn, bool) { if (!e) return; const options = { get passive() { return e === 'wheel'; } } el.addEventListener ? el.addEventListener(e, fn, options) : el.attachEvent('on' + e, fn); }

And on line 522:
addEvent(document, 'touchstart', onOtherStart, true);
to
addEvent(document, 'touchstart', onOtherStart);

This is tested and working on:

• Google Chrome (Version 118.0.5993.70
• Mozilla Firefox (Version 118.0.2)
• Brave Browser (Version 1.59.117 Chromium: 118.0.5993.70)

The autoplay function is not working on:

• Safari (Version 16.6 (18615.3.12.11.2)