[Sales] Missing relation data when reorder

[Nuranto]

Preconditions and environment

• Magento version 2.4.5-p1
• PHP 8.1

Steps to reproduce

1. Place an order
2. Reorder that order

Expected result

• relation_child_id and relation_child_real_id are set in parent order row. A link is diplayed on parent order view to new order.
  
• relation_parent_id and relation_parent_real_id are set in child order row. A link is diplayed on child order view to parent order.

Actual result

• relation_child_id and relation_child_real_id are not set in parent order row. No link is diplayed on parent order view to new order.
• relation_parent_id and relation_parent_real_id are not set in child order row. No link is diplayed on child order view to parent order.

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

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[m2-assistant]

Hi @engcom-November. Thank you for working on this issue.
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[engcom-November]

Hi @Nuranto ,
Thank you for reporting and collaboration. Verified the behavior on Magento 2.4-develop instance and is reproducible. But however, as per Magento docs this seems to be expected behavior. As per Magento documentation, no link to view parent order / child order from View Order page is displayed. Kindly recheck the docs and provide supporting docs/ proofs to consider this as valid bug.
Thank you.

[Nuranto]

Hi @engcom-November,

Ok I'm sorry, the links to previous/new on order page view I was talking about, are on backend order view. I should have been more specific.

Updated steps :

1. Place an order
2. Reorder that order from backend
3. Check on backend order page view

However, there is no documentation about that neither: There's no screenshot on the doc of that page after reorder.

However, the fields relation_* do exists in sales_order table, the setters and getters on OrderInterface do exist too, and the admin template does exist and work well when these fields are set (You can try by set those fields manually in database).

magento2/app/code/Magento/Sales/view/adminhtml/templates/order/view/info.phtml

Lines 75 to 94 in 4a41ec4

	<?php if ($order->getRelationChildId()) : ?>
	<tr>
	<th><?= $block->escapeHtml(__('Link to the New Order')) ?></th>
	<td>
	<a href="<?= $block->escapeUrl($block->getViewUrl($order->getRelationChildId())) ?>">
	<?= $block->escapeHtml($order->getRelationChildRealId()) ?>
	</a>
	</td>
	</tr>
	<?php endif; ?>
	<?php if ($order->getRelationParentId()) : ?>
	<tr>
	<th><?= $block->escapeHtml(__('Link to the Previous Order')) ?></th>
	<td>
	<a href="<?= $block->escapeUrl($block->getViewUrl($order->getRelationParentId())) ?>">
	<?= $block->escapeHtml($order->getRelationParentRealId()) ?>
	</a>
	</td>
	</tr>
	<?php endif; ?>

[engcom-November]

Thank you for the response @Nuranto ,
Verified the issue again on Magento 2.4-develop instance with updated steps and the issue is reproducible on Admin Backend.
"Link to the Previous Order" is initially not displayed by default after reorder (relation_parent_id, relation_parent_real_id values in sales_order DB table are NULL) in Admin - Order details page but by manually updating relation_parent_id, relation_parent_real_id values in sales_order DB table, "Link to the previous order" is getting displayed on UI
However, as per Magento docs no such link is mentioned as expected behavior in Admin Order details page. Please provide your inputs on whether we need to still consider this as an issue as per Magento docs or enhancement / feature request to include the link in Admin Order details page.


Thank you.

[Nuranto]

Hi @engcom-November,

My point of view is that if the code exists, the schema exists and the template exists but the result of all that is wrong... then it should be considered as an issue. The feature exists, it just doesn't work.
The docs cannot be exhaustive, I mean, if I follow your link, I can't see "Unhold" button either. Does it means it would be a feature request if that button doesn't show up after holding an oder ?

We maybe should add screenshots after step 5 (at the end of page) here : https://experienceleague.adobe.com/docs/commerce-admin/stores-sales/shopper-tools/reorders-allow.html?lang=en since it's missing

[engcom-November]

Thank you for the response @Nuranto . Agree with you and considering this as an issue. Updating the description as per ref comment and confirming the issue.

[github-jira-sync-bot]

✅ Jira issue https://jira.corp.adobe.com/browse/AC-8254 is successfully created for this GitHub issue.

[m2-assistant]

✅ Confirmed by @engcom-November. Thank you for verifying the issue.
Issue Available: @engcom-November, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[github-jira-sync-bot]

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[KrasnoshchokBohdan]

@magento I am working on this