[ERROR] Failed to load the "Magento_Checkout/js/view/form/element/email" component

[maile-it-solutions]

Preconditions and environment

• Magento version = 2.4.6-p3
  Sometimes when you go to /checkout the E-Mail does not load

Steps to reproduce

1. Add a product to the cart
   2 Go to /checkout

-> Sometimes the E-Mail field is not loading and no checkout is possible.

Expected result

E-Mail field is visible

Actual result

Sometimes Error from title is thrown and E-Mail field is not visible

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

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[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
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[engcom-Bravo]

Hi @maile-it-solutions,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the attached video,

Steps to reproduce

• Add a product to the cart
• Go to /checkout

Screencast.from.13-12-23.11.54.37.AM.IST.webm

Kindly recheck the behaviour on Magento 2.4-develop instance and elaborate steps to reproduce if the issue is still reproducible and check any third party modules causing the issue.

Thanks.

[engcom-Bravo]

Hi @maile-it-solutions,

Kindly provide latest update on this comment #38274 (comment) still you are working on this issue if you are able to reproduce the issue please elaborate the steps to reproduce.Please let us know still if you are facing any issue.

Thanks.

[engcom-Bravo]

Hi @maile-it-solutions,

We have noticed that this issue has not been updated since long time.
Hence we assume that this issue is fixed now, so we are closing it. Please feel to raise a fresh ticket or reopen this ticket if you need more assistance on this.

Thanks.

[PeteBED]

@maile-it-solutions did you find any solution for this? Seeing the same with no stack trace or debugging information beyond the single line from the issue title.

We were able to replicate by doing the following:

1. In a private browsing window visit the site.
2. Without interacting in any other way add a product to the basket (we used homepage products, but direct to product page does the same)
3. Go directly to checkout via the minicart checkout button

Result: No email field is present and the first checkout step cannot be completed.

Instead of step 3 going to the cart page first and then on to the checkout does not produce the error. It appears that the quote is not fully created or available unless the user has interacted with the basket, but the root cause is still not evident.

Edit to say we're seeing it on 2.4.4 and 2.4.5

[mjvermeltfoort]

@maile-it-solutions can you re-open this issue? We're experiencing the same problem

[maile-it-solutions]

@PeteBED @mjvermeltfoort
Unfortunately, I have not found a reliable solution for this yet. It happens mostly when you are using a completely fresh browser that has not visited the shop for a while. However, I cannot get the same error twice by removing browser data.

So, at the moment, I do not know why the UI component for the e-mail sometimes fails to load.
Did anybody find out more?

[PeteBED]

@maile-it-solutions are you able to reopen the issue?

[maile-it-solutions]

@PeteBED no I just opened up a new one #38385

[andrewbess]

Hello @maile-it-solutions
Thank you for your contribution
I think it would be better to reopen this issue instead of creating new one, because this issue already has more information.
I'll reopen this issue and close #38385 as duplicated

[SamJUK]

+1 on this issue, bit more information on reliably reproducing the issue in our environments at least. Its vital there is no left over data from previous site visits.

• Opening a incognito browser
• Visit a product page, in devtools clear all (Cookies, Session and local storage).
• Refresh then add product to cart
• Navigate directly to checkout and have the missing email field.

---

As for the field not loading, debugging the generic requirejs component failed to load error. It appears to be masking the following error & stack trace.

TypeError: Cannot read properties of undefined (reading 'set')
    at bundle-common.min.js:1:630989
    at Function.vt (bundle-common.min.js:1:105650)
    at Object.update (bundle-common.min.js:1:630946)
    at Object.set (bundle-common.min.js:1:632446)
    at i (bundle-checkout.min.js:1:74172)
    at n (bundle-checkout.min.js:1:74369)
    at Object.getValidatedEmailValue (bundle-checkout.min.js:1:75941)
    at bundle-checkout.min.js:1:251824
    at Object.execCb (0c0b2c408d56c0f85cdb3e42f36c3bdc.min.js:117:195)
    at i.execCb (bundle-common.min.js:1:720177)
...

Interesting Methods along with their source code

• Object.getValidatedEmailValue - Source Code
• Object.set - Source Code
• Object.update - Source Code

Its looking to be potentially a race condition where the email field is trying to save data into the local storage cache before its been initialised properly.
A breakpoint on line 177 of customer-data.js (storage.set within the buffer update method) is showing the storage object as being undefined when run for the email field. Although it runs multiple times afterwards and storage is defined then.

[SamJUK]

A bit more digging reveals this bug was first noticed in 2020 in a commit against the following commit 5983e17

With the following issue being created for it #31920
Looks like it was fixed, then reverted, then fixed again in upcoming 2.4.7?

Anyway looks to be a potential patch for it in the above linked issue #31920 (comment)

[maile-it-solutions]

@SamJUK, thanks a lot! That made my day.

@andrewbess @engcom-Bravo
I could re-produce the bug like that

Opening a incognito browser
Visit a product page, in devtools clear all (Cookies, Session and local storage).
Refresh then add product to cart
Navigate directly to checkout and have the missing email field.

and after applying the patch https://github.com/magento/magento2/commit/847c7997143d3c90b26f94480a9fe202f499faf7.diff it is gone

[engcom-Bravo]

Hi @maile-it-solutions,

Thanks for your update.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the attached video.

Steps to reproduce :

• Opening a incognito browser
• Visit a product page, in devtools clear all (Cookies, Session and local storage).
• Refresh then add product to cart
• Navigate directly to checkout and have the missing email field.

Screencast.from.29-01-24.12.40.27.PM.IST.webm

We are able to see the email field in checout.

Kindly recheck the issue in Magento 2.4-develop instance and please let us know if we are missing anything.

Thanks.

[maile-it-solutions]

Hi @engcom-Bravo,
can you go in you browser to App and Clear all website data there, before refreshing the page. In the video it looks like you are just clearing your browser network protocol

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Bravo, here is your Magento Instance: https://8630b86106fc53ae693272e727b6ac29.instances-prod.magento-community.engineering
Admin access: https://8630b86106fc53ae693272e727b6ac29.instances-prod.magento-community.engineering/admin_20af
Login: 0a73385a
Password: c2e64133aee9

[engcom-Bravo]

Hi @maile-it-solutions,

Thanks for your update.

We have Cleared all website data before refreshing the page and the issue is still not reproducible.

Email field is still visible.

Could you please check the issue in Latest Magento 2.4 -develop instance and elaborate the steps if the issue is still reproducible.

Thanks.

[maile-it-solutions]

Fine for me the code from @SamJUK solved my issue @mjvermeltfoort @PeteBED feel free to respond here, otherwise I will close the issue

[PeteBED]

Patch worked here too

[kestraly]

+1 to this issue. Patch looks to have resolved the issue.