Error when archiving reports

[perun22]

Hello,

I have a problem with archiving reports in Matomo. I have tried all the solutions provided in this article https://matomo.org/faq/wordpress/matomo-for-wordpress-is-not-showing-any-statistics-not-archiving-how-do-i-fix-it/
but I still get an error message.

There is a conflict with another plugin Kudos Donations. I already checked with the plugin owner and he was unable to see any issues on his side. His advice was that I check with Matomo.

The debug log has this descriptions:

25-Jan-2024 10:49:29 UTC] Matomo: ERROR: Uncaught exception: /home/paradiso/public_html/wp-content/plugins/matomo/app/core/API/Request.php(472): This user has super-user access. Embedding widgets with super-user token authentication is not allowed. <a href="https://matomo.org/faq/troubleshooting/faq_147/" rel="noreferrer noopener">Check the FAQ for more info.</a> [Query: ?date=2024-01-18,2024-01-24&module=Tour&action=getEngagement&page=0&idSite=1&period=range, CLI mode: 0]
[25-Jan-2024 10:49:29 UTC] [www.paradisoperduto.org] Error in Matomo: This user has super-user access. Embedding widgets with super-user token authentication is not allowed. Check the FAQ for more info.

And when I do the manual archiving I get a screen with this message:
SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

I have also tried disabling async archiving by using the below, but I still get the same error.
define( 'MATOMO_SUPPORT_ASYNC_ARCHIVING', false );

Grateful if you an provide any help with resolving this issue.
Suzana

[perun22]

I forgot to attach the system report.

Matomo System report 25_01_24.txt

Suzana

[diosmosis]

Hi @perun22, can you try doing the following:

1. In your wp-config.php file, add the following:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);

Make sure to add them before the line that says /* That's all, stop editing! Happy publishing. */.

2. Initiate manual archiving again.

3. Then email the debug.log file to dizzy@innocraft.com.

?

Can you also tell me in the email what hosting provider you're using?

[diosmosis]

This was a plugin compatibility issue that was fixed by Matomo for WordPress 5.