Visitor profiles no longer work piwik 2.9.1

[srathbone]

The request returns a 500 HTTP code and the following:-

There is an error. Please report the message (Piwik 2.9.1) and full backtrace in the Piwik forums (please do a Search first as it might have been reported already!).

Recoverable Error: Argument 1 passed to twig_split_filter() must be an instance of Twig_Environment, string given, called in /path/httpdocs/tmp/templates_c/87/57/aab6919e479e879d8c6a6cd5429a2616aaf38aa672aaaaaaaaaaaaaaaaaa.php on line 116 and defined in /path/httpdocs/vendor/twig/twig/lib/Twig/Extension/Core.php on line 810

Backtrace -->

#0 Piwik\Error::errorHandler(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Extension/Core.php:810]
#1 twig_split_filter(...) called at [/path/httpdocs/tmp/templates_c/87/57/aab6919e479e879d8c6a6cd5429a2616aaf38aa672aaaaaaaaaaaaaaaaaa.php:116]
#2 __TwigTemplate_8757aab6919e479e879d8c6a6cd5429a2616aaf38aa672aaaaaaaaaaaaaaaaaa->doDisplay(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:279]
#3 Twig_Template->displayWithErrorHandling(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:253]
#4 Twig_Template->display(...) called at [/path/httpdocs/tmp/templates_c/d7/64/9e87997a85bc2bb4e3e7c0449bcf5806e890d03e802fbbbbbbbbbbbbbbbb.php:104]
#5 __TwigTemplate_d7649e87997a85bc2bb4e3e7c0449bcf5806e890d03e802fbbbbbbbbbbbbbbbb->doDisplay(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:279]
#6 Twig_Template->displayWithErrorHandling(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:253]
#7 Twig_Template->display(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:264]
#8 Twig_Template->render(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Environment.php:292]
#9 Twig_Environment->render(...) called at [/path/httpdocs/core/View.php:259]
#10 Piwik\View->renderTwigTemplate(...) called at [/path/httpdocs/core/View.php:253]
#11 Piwik\View->render(...) called at [/path/httpdocs/plugins/Live/Controller.php:125]
#12 Piwik\Plugins\Live\Controller->getVisitorProfilePopup(...) called at [:]
#13 call_user_func_array(...) called at [/path/httpdocs/core/FrontController.php:582]
#14 Piwik\FrontController->doDispatch(...) called at [/path/httpdocs/core/FrontController.php:96]
#15 Piwik\FrontController->dispatch(...) called at [/path/httpdocs/core/dispatch.php:36]
#16 require_once(...) called at [/path/httpdocs/index.php:46]


There is an error. Please report the message (Piwik 2.9.1) and full backtrace in the Piwik forums (please do a Search first as it might have been reported already!).

Warning: Missing argument 3 for twig_split_filter(), called in /path/httpdocs/tmp/templates_c/87/57/aab6919e479e879d8c6a6cd5429a2616aaf38aa672aaaaaaaaaaaaaaaaaa.php on line 116 and defined in /path/httpdocs/vendor/twig/twig/lib/Twig/Extension/Core.php on line 810

Backtrace -->

#0 Piwik\Error::errorHandler(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Extension/Core.php:810]
#1 twig_split_filter(...) called at [/path/httpdocs/tmp/templates_c/87/57/aab6919e479e879d8c6a6cd5429a2616aaf38aa672aaaaaaaaaaaaaaaaaa.php:116]
#2 __TwigTemplate_8757aab6919e479e879d8c6a6cd5429f3826aff38aa672adef26b5a91d15b684->doDisplay(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:279]
#3 Twig_Template->displayWithErrorHandling(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:253]
#4 Twig_Template->display(...) called at [/path/httpdocs/tmp/templates_c/d7/64/9e87997a85bc2bb4e3e7c0449bcf5806e890d03e802fbbbbbbbbbbbbbbbb.php:104]
#5 __TwigTemplate_d7649e87997a85bc2bb4e3e7c0449bcf5806e890d03e802fbbbbbbbbbbbbbbbb->doDisplay(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:279]
#6 Twig_Template->displayWithErrorHandling(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:253]
#7 Twig_Template->display(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Template.php:264]
#8 Twig_Template->render(...) called at [/path/httpdocs/vendor/twig/twig/lib/Twig/Environment.php:292]
#9 Twig_Environment->render(...) called at [/path/httpdocs/core/View.php:259]
#10 Piwik\View->renderTwigTemplate(...) called at [/path/httpdocs/core/View.php:253]
#11 Piwik\View->render(...) called at [/path/httpdocs/plugins/Live/Controller.php:125]
#12 Piwik\Plugins\Live\Controller->getVisitorProfilePopup(...) called at [:]
#13 call_user_func_array(...) called at [/path/httpdocs/core/FrontController.php:582]
#14 Piwik\FrontController->doDispatch(...) called at [/path/httpdocs/core/FrontController.php:96]
#15 Piwik\FrontController->dispatch(...) called at [/path/httpdocs/core/dispatch.php:36]
#16 require_once(...) called at [/path/httpdocs/index.php:46]


A fatal error occurred

The following error just broke Piwik (v2.9.1):

Call to a member function getCharset() on a non-object
in
/path/httpdocs/vendor/twig/twig/lib/Twig/Extension/Core.php line 816

[mattab]

Hi @srathbone thanks for the report. can you open your file /path/httpdocs/tmp/templates_c/87/57/aab6919e479e879d8c6a6cd5429a2616aaf38aa672aaaaaaaaaaaaaaaaaa.php and paste here the lines 105-130?

[mattab]

Hi @srathbone any chance you can help us troubleshoot this issue?

[Zmetta]

I'm having this same issue on my Piwik Test environment though it didn't seem to start happening until a significant jump in traffic occured (5K hits/day --> 20K/day) . I'll post the error, relevant code, and start poking around at it more. Any help is greatly appreciated.

There is an error. Please report the message (Piwik 2.9.1) and full backtrace in the Piwik forums (please do a Search first as it might have been reported already!).

Recoverable Error: Argument 1 passed to twig_split_filter() must be an instance of Twig_Environment, string given, called in /u01/var/www-vhosts/its-suwi-tst/public/tmp/templates_c/88/99/710eb3ba0e1611ba9190e81c680e7410bd7c39576bc3ece61dfb97a3dfd2.php on line 116 and defined in /u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Extension/Core.php on line 810

Backtrace -->

#0 Piwik\Error::errorHandler(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Extension/Core.php:810]
#1 twig_split_filter(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/tmp/templates_c/88/99/710eb3ba0e1611ba9190e81c680e7410bd7c39576bc3ece61dfb97a3dfd2.php:116]
#2 __TwigTemplate_8899710eb3ba0e1611ba9190e81c680e7410bd7c39576bc3ece61dfb97a3dfd2->doDisplay(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:279]
#3 Twig_Template->displayWithErrorHandling(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:253]
#4 Twig_Template->display(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/tmp/templates_c/38/a7/c49b714c1432e0b64526f2080fd1caf1345c1fe7eea8f6f4d08d968db446.php:104]
#5 __TwigTemplate_38a7c49b714c1432e0b64526f2080fd1caf1345c1fe7eea8f6f4d08d968db446->doDisplay(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:279]
#6 Twig_Template->displayWithErrorHandling(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:253]
#7 Twig_Template->display(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:264]
#8 Twig_Template->render(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Environment.php:292]
#9 Twig_Environment->render(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/View.php:259]
#10 Piwik\View->renderTwigTemplate(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/View.php:253]
#11 Piwik\View->render(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/plugins/Live/Controller.php:125]
#12 Piwik\Plugins\Live\Controller->getVisitorProfilePopup(...) called at [:]
#13 call_user_func_array(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/FrontController.php:582]
#14 Piwik\FrontController->doDispatch(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/FrontController.php:96]
#15 Piwik\FrontController->dispatch(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/dispatch.php:36]
#16 require_once(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/index.php:46]

There is an error. Please report the message (Piwik 2.9.1) and full backtrace in the Piwik forums (please do a Search first as it might have been reported already!).

Warning: Missing argument 3 for twig_split_filter(), called in /u01/var/www-vhosts/its-suwi-tst/public/tmp/templates_c/88/99/710eb3ba0e1611ba9190e81c680e7410bd7c39576bc3ece61dfb97a3dfd2.php on line 116 and defined in /u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Extension/Core.php on line 810

Backtrace -->

#0 Piwik\Error::errorHandler(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Extension/Core.php:810]
#1 twig_split_filter(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/tmp/templates_c/88/99/710eb3ba0e1611ba9190e81c680e7410bd7c39576bc3ece61dfb97a3dfd2.php:116]
#2 __TwigTemplate_8899710eb3ba0e1611ba9190e81c680e7410bd7c39576bc3ece61dfb97a3dfd2->doDisplay(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:279]
#3 Twig_Template->displayWithErrorHandling(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:253]
#4 Twig_Template->display(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/tmp/templates_c/38/a7/c49b714c1432e0b64526f2080fd1caf1345c1fe7eea8f6f4d08d968db446.php:104]
#5 __TwigTemplate_38a7c49b714c1432e0b64526f2080fd1caf1345c1fe7eea8f6f4d08d968db446->doDisplay(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:279]
#6 Twig_Template->displayWithErrorHandling(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:253]
#7 Twig_Template->display(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Template.php:264]
#8 Twig_Template->render(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Environment.php:292]
#9 Twig_Environment->render(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/View.php:259]
#10 Piwik\View->renderTwigTemplate(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/View.php:253]
#11 Piwik\View->render(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/plugins/Live/Controller.php:125]
#12 Piwik\Plugins\Live\Controller->getVisitorProfilePopup(...) called at [:]
#13 call_user_func_array(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/FrontController.php:582]
#14 Piwik\FrontController->doDispatch(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/FrontController.php:96]
#15 Piwik\FrontController->dispatch(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/core/dispatch.php:36]
#16 require_once(...) called at [/u01/var/www-vhosts/its-suwi-tst/public/index.php:46]

A fatal error occurred
The following error just broke Piwik (v2.9.1):
Call to a member function getCharset() on a non-object
in
/u01/var/www-vhosts/its-suwi-tst/public/vendor/twig/twig/lib/Twig/Extension/Core.php line 816

From /u01/var/www-vhosts/its-suwi-tst/public/tmp/templates_c/88/99/710eb3ba0e1611ba9190e81c680e7410bd7c39576bc3ece61dfb97a3dfd2.php: lines 98-120

   // line 27
    if ($this->getAttribute($this->getContext($context, "visitData", true), "browserName", array(), "any", true, true)) {
        // line 28
        echo "            <div class=\"visitor-profile-browser\" title=\"";
        if ($this->getAttribute($this->getContext($context, "visitData", true), "plugins", array(), "any", true, true)) {
            echo twig_escape_filter($this->env, call_user_func_array($this->env->getFilter('translate')->getCallable(), array("UserSe$
        } else {
            echo twig_escape_filter($this->env, call_user_func_array($this->env->getFilter('translate')->getCallable(), array("UserSe$
        }
        echo "\">
            ";
        // line 29
        if ($this->getAttribute($this->getContext($context, "visitData", true), "browserIcon", array(), "any", true, true)) {
            echo "<img src=\"";
            echo twig_escape_filter($this->env, $this->getAttribute($this->getContext($context, "visitData"), "browserIcon", array())$
            echo "\"/>";
        }
        echo "<span>";
        echo twig_escape_filter($this->env, $this->getAttribute(twig_split_filter($this->getAttribute($this->getContext($context, "vi$
        echo "</span>
        </div>
        ";
    }

[Zmetta]

Removing the files in piwik/tmp/* seems to have resolved this.

[srathbone]

Hi @mattab ,

Sorry about the delay, unfortunately I no longer have access to the specific instance I encountered this bug on.

I will let you know if I can reproduce with another instance of the app.