Return timeout error to user for identity server calls (#6073)

changelog.d/6073.feature

@@ -0,0 +1 @@
+Return a clearer error message when a timeout occurs when attempting to contact an identity server.

synapse/handlers/identity.py

@@ -25,6 +25,7 @@
 from unpaddedbase64 import decode_base64
 
 from twisted.internet import defer
+from twisted.internet.error import TimeoutError
 
 from synapse.api.errors import (
     AuthError,
@@ -128,7 +129,10 @@ def threepid_from_creds(self, id_server, creds):
             "/_matrix/identity/api/v1/3pid/getValidated3pid",
         )
 
-        data = yield self.http_client.get_json(url, query_params)
+        try:
+            data = yield self.http_client.get_json(url, query_params)
+        except TimeoutError:
+            raise SynapseError(500, "Timed out contacting identity server")
         return data if "medium" in data else None
 
     @defer.inlineCallbacks
@@ -201,6 +205,8 @@ def bind_threepid(self, creds, mxid, use_v2=True):
             if e.code != 404 or not use_v2:
                 logger.error("3PID bind failed with Matrix error: %r", e)
                 raise e.to_synapse_error()
+        except TimeoutError:
+            raise SynapseError(500, "Timed out contacting identity server")
         except CodeMessageException as e:
             data = json.loads(e.msg)  # XXX WAT?
             return data
@@ -301,7 +307,9 @@ def try_unbind_threepid_with_id_server(self, mxid, threepid, id_server):
                 logger.warn("Received %d response while unbinding threepid", e.code)
             else:
                 logger.error("Failed to unbind threepid on identity server: %s", e)
-                raise SynapseError(502, "Failed to contact identity server")
+                raise SynapseError(500, "Failed to contact identity server")
+        except TimeoutError:
+            raise SynapseError(500, "Timed out contacting identity server")
 
         yield self.store.remove_user_bound_threepid(
             user_id=mxid,
@@ -440,6 +448,8 @@ def requestEmailToken(
         except HttpResponseException as e:
             logger.info("Proxied requestToken failed: %r", e)
             raise e.to_synapse_error()
+        except TimeoutError:
+            raise SynapseError(500, "Timed out contacting identity server")
 
     @defer.inlineCallbacks
     def requestMsisdnToken(
@@ -496,6 +506,8 @@ def requestMsisdnToken(
         except HttpResponseException as e:
             logger.info("Proxied requestToken failed: %r", e)
             raise e.to_synapse_error()
+        except TimeoutError:
+            raise SynapseError(500, "Timed out contacting identity server")
 
     # TODO: The following methods are used for proxying IS requests using
     # the CS API. They should be consolidated with those in RoomMemberHandler

synapse/handlers/room_member.py

@@ -25,6 +25,7 @@
 from unpaddedbase64 import decode_base64
 
 from twisted.internet import defer
+from twisted.internet.error import TimeoutError
 
 from synapse import types
 from synapse.api.constants import EventTypes, Membership
@@ -855,7 +856,8 @@ def _lookup_3pid_v1(self, id_server, medium, address):
                     raise AuthError(401, "No signatures on 3pid binding")
                 yield self._verify_any_signature(data, id_server)
                 return data["mxid"]
-
+        except TimeoutError:
+            raise SynapseError(500, "Timed out contacting identity server")
         except IOError as e:
             logger.warning("Error from v1 identity server lookup: %s" % (e,))
 
@@ -876,10 +878,13 @@ def _lookup_3pid_v2(self, id_server, id_access_token, medium, address):
             Deferred[str|None]: the matrix ID of the 3pid, or None if it is not recognised.
         """
         # Check what hashing details are supported by this identity server
-        hash_details = yield self.simple_http_client.get_json(
-            "%s%s/_matrix/identity/v2/hash_details" % (id_server_scheme, id_server),
-            {"access_token": id_access_token},
-        )
+        try:
+            hash_details = yield self.simple_http_client.get_json(
+                "%s%s/_matrix/identity/v2/hash_details" % (id_server_scheme, id_server),
+                {"access_token": id_access_token},
+            )
+        except TimeoutError:
+            raise SynapseError(500, "Timed out contacting identity server")
 
         if not isinstance(hash_details, dict):
             logger.warning(
@@ -950,6 +955,8 @@ def _lookup_3pid_v2(self, id_server, id_access_token, medium, address):
                 },
                 headers=headers,
             )
+        except TimeoutError:
+            raise SynapseError(500, "Timed out contacting identity server")
         except Exception as e:
             logger.warning("Error when performing a v2 3pid lookup: %s", e)
             raise SynapseError(
@@ -972,10 +979,13 @@ def _verify_any_signature(self, data, server_hostname):
         if server_hostname not in data["signatures"]:
             raise AuthError(401, "No signature from server %s" % (server_hostname,))
         for key_name, signature in data["signatures"][server_hostname].items():
-            key_data = yield self.simple_http_client.get_json(
-                "%s%s/_matrix/identity/api/v1/pubkey/%s"
-                % (id_server_scheme, server_hostname, key_name)
-            )
+            try:
+                key_data = yield self.simple_http_client.get_json(
+                    "%s%s/_matrix/identity/api/v1/pubkey/%s"
+                    % (id_server_scheme, server_hostname, key_name)
+                )
+            except TimeoutError:
+                raise SynapseError(500, "Timed out contacting identity server")
             if "public_key" not in key_data:
                 raise AuthError(
                     401, "No public key named %s from %s" % (key_name, server_hostname)
@@ -1153,6 +1163,8 @@ def _ask_id_server_for_third_party_invite(
                     invite_config,
                     {"Authorization": create_id_access_token_header(id_access_token)},
                 )
+            except TimeoutError:
+                raise SynapseError(500, "Timed out contacting identity server")
             except HttpResponseException as e:
                 if e.code != 404:
                     logger.info("Failed to POST %s with JSON: %s", url, e)
@@ -1169,6 +1181,8 @@ def _ask_id_server_for_third_party_invite(
                 data = yield self.simple_http_client.post_json_get_json(
                     url, invite_config
                 )
+            except TimeoutError:
+                raise SynapseError(500, "Timed out contacting identity server")
             except HttpResponseException as e:
                 logger.warning(
                     "Error trying to call /store-invite on %s%s: %s",