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Long running UWP App crashes | Exception c0000374 #9128

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ElaJegen opened this issue Nov 28, 2023 · 1 comment
Closed

Long running UWP App crashes | Exception c0000374 #9128

ElaJegen opened this issue Nov 28, 2023 · 1 comment
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appModel-UWP Exclusive to WinUI 2 UWP apps bug Something isn't working

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@ElaJegen
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ElaJegen commented Nov 28, 2023

Describe the bug

This is an UWP app that communicates to PLC controllers. It send commands, receive real-time data every second, display data with graphs and textfields.

Application was running for 19+ hours before a crash happened.
With Event Log, we were able to collect Exception codes:
Error codes:
1: c0000005 (Windows.UI.Xaml.dll)
2: c0000374 (ntdll.dll)

We were not able to reproduce this exceptions on our debug environment.
Don't have a steps to reproduce. Really appreciate any help!

Event Log for c0000005 error:
Application Error:
Faulting application name: [App Name], version: 1.0.0.0, time stamp: 0x5e5883fd
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.19041.3693, time stamp: 0x4d0a8551
Exception code: 0xc0000005
Fault offset: 0x000000000014eb49
Faulting process id: 0x259c
Faulting application start time: 0x01da196718830019
Faulting application path: C:\Program Files\WindowsApps[App Name]
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: 47086d13-72cf-43b7-b2e0-4c730e9cc6ed
Faulting package full name: [App Name]
Faulting package-relative application ID: App


Event Log for c0000374
Application Error:
Faulting application name: [App Name], version: 1.0.0.0, time stamp: 0x5e5883fd
Faulting module name: ntdll.dll, version: 10.0.19041.3636, time stamp: 0x9b64aa6f
Exception code: 0xc0000374
Fault offset: 0x00000000000ff349
Faulting process id: 0x2dcc
Faulting application start time: 0x01da20c57b485de4
Faulting application path: C:\Program Files\WindowsApps[App Name]
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e5a51a12-41fc-4f84-a96e-f84965d38824
Faulting package full name:[App Name]
Faulting package-relative application ID: App

Windows Error Reporting:
[App Name]
1.0.0.0
5e5883fd
ntdll.dll
10.0.19041.3636
9b64aa6f
c0000374
00000000000ff349
2dcc
01da20c57b485de4
C:\Program Files\WindowsApps[App Name]
C:\Windows\SYSTEM32\ntdll.dll
e5a51a12-41fc-4f84-a96e-f84965d38824
[App Name]
App

Steps to reproduce the bug

Don't have any steps tp reproduce

Expected behavior

No response

Screenshots

No response

NuGet package version

None

Windows version

No response

Additional context

No response

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@ElaJegen ElaJegen added the bug Something isn't working label Nov 28, 2023
@microsoft-github-policy-service microsoft-github-policy-service bot added the needs-triage Issue needs to be triaged by the area owners label Nov 28, 2023
@bpulliam bpulliam added appModel-UWP Exclusive to WinUI 2 UWP apps and removed needs-triage Issue needs to be triaged by the area owners labels Dec 11, 2023
@ranjeshj
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microsoft-ui-xaml/docs/contribution_handling.md at main · microsoft/microsoft-ui-xaml (github.com)
The WinUI team is currently spending its time on WinUI 3. To help with this focus, new bugs filed against WinUI 2 are closed in this repo unless they're a security issue or are business critical.

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