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Describe the bug
I'm not 100% sure what the client experienced, but they completed a succesful payment for the order and then got redirected to mollie payment gateway again somehow which created a second transaction (I can see 2 transactions and one has redirected set 1) that then overrid the mollie_transaction_id which then resulted in the webhook cancelling the order.
Used versions
Magento Version number(eg 2.3.5): 2.4.6-p3
Open source/Enterprise/B2b: Open Source
Mollie version number (Check configuration): 2.38.0
To Reproduce
Steps to reproduce the behavior:
Unsure how to reproduce this actually!
You need to somehow have a not executed transaction after a succesful transaction
Expected behavior
No transactions possible after succesful payment for the order
Actual behavior
A second transaction is created that overrides the link to mollie with incorrect data
Screenshots
(not showing transaction_ids for security reason)
Workaround:
Manually update sales_order table with correct transaction id and click "Fetch status" on order view
Additional context:
Has since happened a few more times to other clients.
The text was updated successfully, but these errors were encountered:
Thank you for raising this issue. Could you please reach out to us directly through our contact form to provide us with the necessary logs? Additionally, could you let us know which payment method was used for these transactions? Was it a payment link or another method?
Describe the bug
I'm not 100% sure what the client experienced, but they completed a succesful payment for the order and then got redirected to mollie payment gateway again somehow which created a second transaction (I can see 2 transactions and one has redirected set 1) that then overrid the mollie_transaction_id which then resulted in the webhook cancelling the order.
Used versions
To Reproduce
Steps to reproduce the behavior:
Unsure how to reproduce this actually!
You need to somehow have a not executed transaction after a succesful transaction
Expected behavior
No transactions possible after succesful payment for the order
Actual behavior
A second transaction is created that overrides the link to mollie with incorrect data
Screenshots
(not showing transaction_ids for security reason)
Workaround:
Manually update sales_order table with correct transaction id and click "Fetch status" on order view
Additional context:
Has since happened a few more times to other clients.
The text was updated successfully, but these errors were encountered: