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Cancelling "report a problem" displays as if problem was reported #71
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Currently, when the user clicks "Report a problem" we send a "page-problem" telemetry ping. When the user enters details about how the page is broken, we send a "breakage" telemetry ping. So, technically, the display is correct: The user did report "a problem" even though they didn't provide any breakage details. @ashgrigas - Assuming we still want to allow users to report page problems even if they don't provide any breakage details, should we change copy and/or UX to make this more clear? |
can we add the word (optional) after the free form text field descriptor text? |
@ashgrigas yup, that's easy. Do we think that's enough? Or should we put "optional" in the title of the modal to indicate that the entire modal is optional? |
I would think we would want them to at least choose a radio button at On Wed, Aug 3, 2016 at 12:46 PM, luke crouch notifications@github.com
Aislinn Dewey Grigas 978.930.3729http://www.linkedin.com/in/aislinn http://www.twitter.com/ashdewey |
If they submit breakage details, yes - we require them to at least choose a radio button. This issue is: When a user clicks "Report a problem" and then clicks "Cancel" or closes the modal without submitting any details, they still see "You reported a problem on the page" in the notification bar. It's technically accurate and true - they did indeed report a problem on the page, which we recorded via telemetry. But they didn't give us any details. So the question is: [how can|should] we change the UI to make it more clear to the user that they did report a problem, even though they didn't give us breakage details. |
So I guess I don't think it would be clear to users if they clicked the X On Wed, Aug 3, 2016 at 2:11 PM, luke crouch notifications@github.com
Aislinn Dewey Grigas 978.930.3729http://www.linkedin.com/in/aislinn http://www.twitter.com/ashdewey |
We don't actually send a telemetry ping when the X/cancel are clicked; we do send a telemetry ping as soon as they click the [works|problem] button. We have 3 total separate telemetry pings. page brokenWhen the user clicks "Report a problem" we send:
page worksWhen the user clicks "This page works well" we send:
breakageWhen the user clicks "Submit" in the feedback modal, we send:
The So, I suggest we keep all 3 of the pings and update the copy to make it clear to the user that they are reporting feedback/data as soon as they click the first buttons, and that the modal is for optional breakage details. |
@johngruen - what do you think? Should we keep all 3 of these telemetry pings? |
Opening "report a problem" and then closing the modal or clicking Cancel updates the page header to "You have reported a problem".
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