Kafka node cannot connect to Kafka cluster on n8n Cloud

[pdt590]

Bug Description

Kafka node cannot connect to Kafka cluster on n8n Cloud

To Reproduce

1. Create a Kafka cluster on confluent (Support TLS, Plain SASL Mechanism with username and pass)
2. Run n8n cloud trial
3. Create a flow -> Select Kafka node -> Edit Kafka Credential of the node
4. Fill Client ID, Brokers Url -> Enable SSL and Authentication -> Fill Username and Password of Kafka cluster -> Select SASL Mechanism Plain

Expected behavior

Expected: Can connect to Kafka Cluster.

Note: I tried to use Node-Red with Kafka producer node using same setting, it can connect to Kafka cluster.

Operating System

n8n Cloud

n8n Version

1.32.2 (Cloud)

Node.js Version

N/A

Database

SQLite (default)

Execution mode

main (default)

[Joffcom]

Hey @pdt590,

Is this still an issue for you? I have just given it a go and it has worked as expected.

The error you are seeing mentions a timeout so it could have been a temporary issue.

[pdt590]

@Joffcom I have tried again. Same issue.

[Joffcom]

Hey @pdt590,

That is very odd, I am not sure why it would be working for my cloud instance but not yours. I did wonder if maybe it was an issue connecting to ap-east-1 but I have just set up a new confluent cluster in that region and it connects as expected.

Can you send me an email to help@n8n.io and include your cloud username so I can investigate further? I don't believe this is a bug with n8n as it is working so it could be that there is something funky with your cloud instance that we need to look into.

[pdt590]

@Joffcom I sent email. n8n cloud requires magic link to login. Tell me when you need the link. One more thing, my trial account will be expired after 2 days

[Joffcom]

Hey @pdt590,

Extending the trial shouldn't be possible, We had a lot of emails over the weekend can you share the ticket number so I can pick it up?

[pdt590]

Hey @pdt590,

Extending the trial shouldn't be possible, We had a lot of emails over the weekend can you share the ticket number so I can pick it up?

The ticket num is 765478

[Joffcom]

Hey @pdt590

Got it and I have fired off a quick reply to you.

[Joffcom]

Resolved in the support ticket, A different region seemed to work without issue.