Unable to add Favorites with iPhone or iPad

[svyates]

With latest iOS version I get a connection error when trying to add a favorite with the iPad and the iPhone apps. Previous favorite folders now come up empty.

[marinofaggiana]

mmm reload dir ?

[randybock]

I have the same issue. In my case, it seems to be related only to LDAP logins. Locally created users work just fine. It also seems to affect the ability for the "Favorites available offline" option. Even if I set a folder to be a favorite on the web gui, they still are not made available offline on the app. Once again, this problem is only for LDAP users, it works fine for locally created users.

[svyates]

I am seeing the same thing. Just LDAP users, which all of my users are.

[marinofaggiana]

please, create a account for me with the issue for remote debug, send credential at ios@nextcloud.com

Thanks a lot

[marinofaggiana]

@randybock @svyates close this issue ?

[svyates]

No, it's still a problem. I thought Randy was going to do this.

…

Sent from my new iPad On May 10, 2017, at 04:41, Marino Faggiana <notifications@github.com> wrote: @randybock @svyates close this issue ? — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

[randybock]

@marinofaggiana, I'll create the account and send credential info soon. It may take a bit as it will need to be an LDAP account for you to see the issue.

[svyates]

Thanks, Randy! On May 10, 2017, at 13:43, randybock <notifications@github.com> wrote: @marinofaggiana <https://github.com/marinofaggiana>, I'll create the account and send credential info soon. It may take a bit as it will need to be an LDAP account for you to see the issue. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#223 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AXhMqlx0oTnw2H_vBmTQD7v84QCMXQASks5r4iFYgaJpZM4NRVq0>.

[sippnex]

I had the same problem, if I write the username at the login not exactly like the ldap username is, for example "smith" instead of "Smith", (case sensitive) I got the 404 error.

[marinofaggiana]

@nickvergessen ??? see @sippnex issue ... [ cc @mario @MorrisJobke ]

[randybock]

@sippnex, I have tested using the exact case with my username and I still received the 404 error when attempting to add a folder to favorites.

[nickvergessen]

not sure what's wrong, but it works for me on localhost:

curl --request PROPPATCH -k --user admin:admin --header "Content-Type: text/xml" --data "<d:propertyupdate xmlns:d="DAV:" xmlns:oc="http://owncloud.org/ns\"><d:set><d:prop>oc:favorite1</oc:favorite></d:prop></d:set></d:propertyupdate>" https://nextcloud12.local/remote.php/dav/files/admin/test

curl --request PROPPATCH -k --user admin:admin --header "Content-Type: text/xml" --data "<d:propertyupdate xmlns:d="DAV:" xmlns:oc="http://owncloud.org/ns\"><d:set><d:prop>oc:favorite0</oc:favorite></d:prop></d:set></d:propertyupdate>" https://nextcloud12.local/remote.php/dav/files/admin/test

Works pretty fine for me. But I also see that it fails for the instance you sent.
Since everything on dav seems to not work, I checked via the OCS api and it seems to be a problem with their LDAP config:

curl -u mfaggiana:***** https://nextcloud.cepc.coop/ocs/v2.php/cloud/user -H "OCS-APIRequest: true"

<?xml version="1.0"?>
<ocs>
 <meta>
  <status>ok</status>
  <statuscode>200</statuscode>
  <message>OK</message>
 </meta>
 <data>
  <id>B6FEACC7-42BE-486F-9E47-******</id>
  <quota>
   <free>488100319232</free>
   <used>7533739</used>
   <total>488107852971</total>
   <relative>0</relative>
   <quota>-3</quota>
  </quota>
  <email/>
  <phone></phone>
  <address></address>
  <webpage></webpage>
  <twitter></twitter>
  <display-name>...</display-name>
 </data>
</ocs>

id is the LDAP id, instead of mfaggiana, so this is not related to the iOS app, but to your LDAP configuration.

[svyates]

I'm don't think I understand this comment. @nickvergessen When connecting, the iOS app uses LDAP authentication and the other functions of the app work just fine. How can it be a LDAP issue if it works for connecting, downloading, uploading and other functions, but then doesn't work for favorites? Thanks!

[randybock]

So, due to my setup, my internal usernames look like this:

This maps to the "objectGUID" attribute in AD. When the user logs on, they user either their email or userID and I suppose Nextcloud keeps a cross reference to the objectGUID. @nickvergessen, are you saying that I need to use something other than objectGUID for the internal username? Would you do that using on of the below options?

[nickvergessen]

Sorry I have not really a lot of knowledge on ldap. Just create an issue in the server repository.

[randybock]

I have done further testing with this and have found a work around. I setup a test server and in the LDAP config, changed the "internal user name" to email address (AD mail attribute) under the expert tab.

Then, in the App, you need to be signed in with the same exact email address (case sensitive) and everything works - you can add a folder to favorites and favorite folders are automatically available offline (if that option is selected). So basically, the internal username needs to exactly match the userID used to sign into the App.

I still think this is a bug that should be fixed.

[stobias123]

I have this same issue. We pay for enterprise support - not sure who we can contact to escalate.

[svyates]

I’m not sure either Steven. I entered a ticket in the Enterprise support portal as we pay for it too and never had any kind of a response. Maybe it’s worth trying again. Steve

[MorrisJobke]

@stobias123 @svyates As you already mentioned it in the support ticket, we will take care of it over there. If there are support requests, always mention it in the support system and not on github, because we are not following all comments on github in a timely manner.

@mario is currently looking into this and already replied to you.

[svyates]

Thank you!

…

Sent from my iPhone 7 On Aug 2, 2017, at 01:35, Morris Jobke <notifications@github.com> wrote: @stobias123 @svyates As you already mentioned it in the support ticket, we will take care of it over there. If there are support requests, always mention it in the support system and not on github, because we are not following all comments on github in a timely manner. @mario is currently looking into this and already replied to you. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

[svyates]

Still an issue in 2.17.8.

[MorrisJobke]

Still an issue in 2.17.8.

cc @marinofaggiana @mario

[nursoda]

This bug should either be closed or fixed.

[unnilennium]

still an issue
unable to remove or add the favorite tag with a ldap user
nextcloud 17.0.2
ios 2.25.3.6 app

[ebuhl]

issue exist
ios app 2.25.5.1
nextcloud 17.0.2 and 17.0.3

it works in the past... but not now

[bnavigator]

The fact that this almost 3 year issue is still open and that the symptoms spread to other features as described in #1159, is a shame.

The iOS apps's way to deal with usernames, uids, uuids an so on needs to be revised.

[marinofaggiana]

@bnavigator : nextcloud/groupfolders#674

[bnavigator]

@marinofaggiana What is your intention by linking that issue? That one is "open" although a "fix" is mentioned. Meanwhile you close this bug here while there are reports, that it still happens.