Can't open office documents after update to NC 26 #2873

jakobroehrl · 2023-03-22T12:54:56Z

⚠️ Before posting ⚠️

This is a bug, not a question or an enhancement.
I've searched for similar issues and didn't find a duplicate.
I've written a clear and descriptive title for this issue, not just "Bug" or "Crash".
I agree to follow Nextcloud's Code of Conduct.

Steps to reproduce

I can use Office in the mobile Browser, but it do not load any more in the android app.
Before the update to 26 it was working.
Tried with 2 different phones.

I tried with this 2 possibilities:

Expected behaviour

open the file

Actual behaviour

Android version

13

Device brand and model

Pixel 4a (5G)

Stock or custom OS?

Custom (explain in "additional information")

Nextcloud android app version

3.24.1

Nextcloud server version

26

Using a reverse proxy?

I don't know

Android logs

No response

Server error logs

No response

Additional information

No response

joshtrichards · 2023-03-22T14:05:16Z

If you turn on all log levels including Debug under Admin -> Logging do any interesting looking richdoc or WOPI related entries come up when you connect from the Android client?

jakobroehrl · 2023-03-22T17:59:38Z

Thanks for your anwer. I only get this in logs (loglevel = 0)
[richdocuments] Information: Fetched discovery endpoint from https://xxx.de/apps/richdocumentscode/proxy.php?req=/hosting/discovery in 5.638 seconds
GET /apps/richdocuments/direct/eHwEmE6HPTtEUuWGk82P5TQO9eYwuIk6eeBM1UzNW5pixn4BhMOhxXLgkRbqzsoq

tobiasKaminsky · 2023-03-23T06:22:18Z

Another user saw on iOS that there is a dialog to enter a guest user name.
This seems to block Android.

As this is from NC Office, I will transfer this issue.

jakobroehrl · 2023-03-23T06:32:27Z

Another user saw on iOS that there is a dialog to enter a guest user name. This seems to block Android.

I can confirm this, same for me with ios.
Thanks for caring

juliusknorr · 2023-03-23T11:44:15Z

I can reproduce but not sure what causes this yet. I don't recall any related change. Looking into it

Happyfeet01 · 2023-03-24T12:37:34Z

i have the same issue with Nextcloud Office after updating to NC 26.

Got this message in the Logs:

Trying to access array offset on value of type null at /var/www/nextcloud/apps/richdocuments/lib/WOPI/DiscoveryManager.php#132

the

davidwuest · 2023-03-25T20:09:50Z

Same issue. Checked all other options. It is the richdocuments plugin causing the problem. Its also in 25.0.5

r4tt4 · 2023-03-27T05:30:54Z

I also can confirm this issue after upgrading to NC26.
Open a document in Android NC App will stuck in "das Laden dauert sehr lange...".
Using a mobile webbrowser with NC, document gets loaded w/o any problems.
Hope there will be a fix soon...

Edit: Just another info from my setup. I run the Collabora Instance on a subdomain.
While trying to open an document via Android NC App, there is nothing logged in the webservers access-log. So it seems the App never contacts the correct Office-Server.

christianlupus · 2023-03-28T10:46:13Z

I seem to be affected by this issue as well. I collected some more information on this issue.

ghost · 2023-03-29T09:53:43Z

Asks for nick name when opening or creating a document iOS

‘Please choose your nickname to continue as guest user’

Opening documents desktop browser works well.

Cannot find any error logs.

Tested, iphone 6s and iphone 13.

NC 26.0 and latest apps versions.

LokeYourC3PH · 2023-04-10T05:28:43Z

Same issue for me. Opening documents in the mobile app doesn't work and loads forever on Android, while Browser works just fine (Collabora CODE self-hosted). Nothing really in the logs when I try opening one of these documents, but I get this sometimes when opening documents:

[richdocuments] Error: GuzzleHttp\Exception\ServerException: Server error: `GET https://office.xx.xx/hosting/capabilities` resulted in a `500 Internal Server Error` response:
<html>
<head><title>500 Internal Server Error</title></head>
<body>
<center><h1>500 Internal Server Error</h1></center>
 (truncated...)
 at <<closure>>

 0. /home/sysadmin/web/**REDACTED**/public_html/3rdparty/guzzlehttp/guzzle/src/Middleware.php line 69
    GuzzleHttp\Exception\RequestException::create("*** sensitive parameters replaced ***")
 1. /home/sysadmin/web/**REDACTED**/public_html/3rdparty/guzzlehttp/promises/src/Promise.php line 204
    GuzzleHttp\Middleware::GuzzleHttp\{closure}("*** sensitive parameters replaced ***")
 2. /home/sysadmin/web/**REDACTED**/public_html/3rdparty/guzzlehttp/promises/src/Promise.php line 153
    GuzzleHttp\Promise\Promise::callHandler(1, "*** sensitive parameters replaced ***", "*** sensitive parameters replaced ***")
 3. /home/sysadmin/web/**REDACTED**/public_html/3rdparty/guzzlehttp/promises/src/TaskQueue.php line 48
    GuzzleHttp\Promise\Promise::GuzzleHttp\Promise\{closure}("*** sensitive parameters replaced ***")
 4. /home/sysadmin/web/**REDACTED**/public_html/3rdparty/guzzlehttp/promises/src/Promise.php line 248
    GuzzleHttp\Promise\TaskQueue->run(true)
 5. /home/sysadmin/web/**REDACTED**/public_html/3rdparty/guzzlehttp/promises/src/Promise.php line 224
    GuzzleHttp\Promise\Promise->invokeWaitFn()
 6. /home/sysadmin/web/**REDACTED**/public_html/3rdparty/guzzlehttp/promises/src/Promise.php line 269
    GuzzleHttp\Promise\Promise->waitIfPending()
 7. /home/sysadmin/web/**REDACTED**/public_html/3rdparty/guzzlehttp/promises/src/Promise.php line 226
    GuzzleHttp\Promise\Promise->invokeWaitList()
 8. /home/sysadmin/web/**REDACTED**/public_html/3rdparty/guzzlehttp/promises/src/Promise.php line 62
    GuzzleHttp\Promise\Promise->waitIfPending()
 9. /home/sysadmin/web/**REDACTED**/public_html/3rdparty/guzzlehttp/guzzle/src/Client.php line 187
    GuzzleHttp\Promise\Promise->wait()
10. /home/sysadmin/web/**REDACTED**/public_html/lib/private/Http/Client/Client.php line 226
    GuzzleHttp\Client->request("get", "https://office. ... s", ["/home/sysadmin ... e])
11. /home/sysadmin/web/**REDACTED**/public_html/apps/richdocuments/lib/Service/CapabilitiesService.php line 135
    OC\Http\Client\Client->get("https://office. ... s", [45,[true]])
12. /home/sysadmin/web/**REDACTED**/public_html/apps/richdocuments/lib/Service/CapabilitiesService.php line 73
    OCA\Richdocuments\Service\CapabilitiesService->refetch()
13. /home/sysadmin/web/**REDACTED**/public_html/apps/richdocuments/lib/AppInfo/Application.php line 80
    OCA\Richdocuments\Service\CapabilitiesService->getCapabilities()
14. /home/sysadmin/web/**REDACTED**/public_html/lib/private/AppFramework/Bootstrap/FunctionInjector.php line 66
    OCA\Richdocuments\AppInfo\Application->OCA\Richdocuments\AppInfo\{closure}("*** sensitive parameters replaced ***")
15. /home/sysadmin/web/**REDACTED**/public_html/lib/private/AppFramework/Bootstrap/BootContext.php line 50
    OC\AppFramework\Bootstrap\FunctionInjector->injectFn(["Closure"])
16. /home/sysadmin/web/**REDACTED**/public_html/apps/richdocuments/lib/AppInfo/Application.php line 135
    OC\AppFramework\Bootstrap\BootContext->injectFn(["Closure"])
17. /home/sysadmin/web/**REDACTED**/public_html/lib/private/AppFramework/Bootstrap/Coordinator.php line 200
    OCA\Richdocuments\AppInfo\Application->boot(["OC\\AppFramewo ... "])
18. /home/sysadmin/web/**REDACTED**/public_html/lib/private/legacy/OC_App.php line 213
    OC\AppFramework\Bootstrap\Coordinator->bootApp("richdocuments")
19. /home/sysadmin/web/**REDACTED**/public_html/lib/private/legacy/OC_App.php line 141
    OC_App::loadApp("richdocuments")
20. /home/sysadmin/web/**REDACTED**/public_html/ocs/v1.php line 57
    OC_App::loadApps()
21. /home/sysadmin/web/**REDACTED**/public_html/ocs/v2.php line 23
    require_once("/home/sysadmin/ ... p")

GET /ocs/v2.php/apps/activity/api/v2/activity/by
from xxx.xxx.xxx.xxx by sysadmin at 2023-04-10T05:13:31+00:00

And this one came up once:

[richdocuments] Error: OCA\Richdocuments\Exceptions\UnknownTokenException: Could not find token. at <<closure>>

0. /home/sysadmin/web/**REDACTED**/public_html/apps/richdocuments/lib/Middleware/WOPIMiddleware.php line 76
   OCA\Richdocuments\Db\WopiMapper->getWopiForToken("B80rHLs2rxjhCmH7lrkezsA7X3EZd6dj")
1. /home/sysadmin/web/**REDACTED**/public_html/lib/private/AppFramework/Middleware/MiddlewareDispatcher.php line 96
   OCA\Richdocuments\Middleware\WOPIMiddleware->beforeController(["OCA\\Richdocum ... "], "checkFileInfo")
2. /home/sysadmin/web/**REDACTED**/public_html/lib/private/AppFramework/Http/Dispatcher.php line 129
   OC\AppFramework\Middleware\MiddlewareDispatcher->beforeController(["OCA\\Richdocum ... "], "checkFileInfo")
3. /home/sysadmin/web/**REDACTED**/public_html/lib/private/AppFramework/App.php line 183
   OC\AppFramework\Http\Dispatcher->dispatch(["OCA\\Richdocum ... "], "checkFileInfo")
4. /home/sysadmin/web/**REDACTED**/public_html/lib/private/Route/Router.php line 315
   OC\AppFramework\App::main("OCA\\Richdocume ... r", "checkFileInfo", ["OC\\AppFramewo ... "], ["30476_ocbk6qt4 ... "])
5. /home/sysadmin/web/**REDACTED**/public_html/lib/base.php line 1055
   OC\Route\Router->match("/apps/richdocum ... f")
6. /home/sysadmin/web/**REDACTED**/public_html/index.php line 36
   OC::handleRequest()

GET /index.php/apps/richdocuments/wopi/files/30476_ocbk6qt4plbf?access_token=B80rHLs2rxjhCmH7lrkezsA7X3EZd6dj&access_token_ttl=1681138942000
from xxx.xxx.xxx.xxx at 2023-04-10T05:07:25+00:00

l3ochan · 2023-04-10T18:49:07Z

I'm getting the exact same issue, collabora working on desktop but not on mobile. I don't have anything regarding this in the logs.

enoch85 · 2023-04-11T12:05:09Z

This is fixed with the latest release (8.0.1).

Happyfeet01 · 2023-04-11T12:08:00Z

Yes it's fixed! 👍

l3ochan · 2023-04-11T12:09:10Z

Fixed with Collabora 8.0.1?

Yes I just installed the update and tried. It works now

LokeYourC3PH · 2023-04-11T12:09:14Z

This is fixed with the latest release (8.0.1).

Can confirm, it's fixed. Updated to 8.0.1, then tried opening a document in the NextCloud mobile app. Loaded after a short while. 👍

ghost · 2023-04-11T12:18:11Z

Yes 👍

jakobroehrl added the bug Something isn't working label Mar 22, 2023

tobiasKaminsky transferred this issue from nextcloud/android Mar 23, 2023

juliusknorr mentioned this issue Mar 23, 2023

Fix issue when loading direct editing #2874

Merged

szaimen mentioned this issue Mar 24, 2023

Update to nc26 nextcloud/all-in-one#1846

Closed

37 tasks

tobiasKaminsky mentioned this issue Mar 28, 2023

Collabora not opening MSoffice documents nextcloud/android#11284

Closed

4 tasks

juliusknorr closed this as completed in #2874 Mar 29, 2023

This was referenced Apr 8, 2023

Nextcloud Office in iOS mobile app unusable slow and always asking "nickname" nextcloud/ios#2380

Closed

Opening documents asks for nickname CollaboraOnline/online#6105

Closed

LokeYourC3PH mentioned this issue Apr 10, 2023

Loading files never finishes #2909

Closed

small1 mentioned this issue Apr 10, 2023

Collabora online not working on mobile at all #2910

Closed

szaimen mentioned this issue Apr 14, 2023

tasks for nc26 nextcloud/all-in-one#2336

Closed

45 tasks

mnheia mentioned this issue May 10, 2023

Can't open Office Documents on NC 26.0.1, Office 8.0.1 #2942

Closed

christianlupus mentioned this issue Jan 25, 2024

App does not open Collabora on the server to read/edit files. nextcloud/android#12411

Closed

4 tasks

Stamp81 mentioned this issue Jan 25, 2024

Cannot open LibreOffice files via the android app since 3-4 weeks #3437

Closed

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Can't open office documents after update to NC 26 #2873

Can't open office documents after update to NC 26 #2873

jakobroehrl commented Mar 22, 2023

joshtrichards commented Mar 22, 2023

jakobroehrl commented Mar 22, 2023 •

edited

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tobiasKaminsky commented Mar 23, 2023

jakobroehrl commented Mar 23, 2023 •

edited

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juliusknorr commented Mar 23, 2023

Happyfeet01 commented Mar 24, 2023

davidwuest commented Mar 25, 2023 •

edited

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r4tt4 commented Mar 27, 2023 •

edited

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christianlupus commented Mar 28, 2023

ghost commented Mar 29, 2023

LokeYourC3PH commented Apr 10, 2023

l3ochan commented Apr 10, 2023

enoch85 commented Apr 11, 2023

Happyfeet01 commented Apr 11, 2023 •

edited

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l3ochan commented Apr 11, 2023

LokeYourC3PH commented Apr 11, 2023

ghost commented Apr 11, 2023

Can't open office documents after update to NC 26 #2873

Can't open office documents after update to NC 26 #2873

Comments

jakobroehrl commented Mar 22, 2023

⚠️ Before posting ⚠️

Steps to reproduce

Expected behaviour

Actual behaviour

Android version

Device brand and model

Stock or custom OS?

Nextcloud android app version

Nextcloud server version

Using a reverse proxy?

Android logs

Server error logs

Additional information

joshtrichards commented Mar 22, 2023

jakobroehrl commented Mar 22, 2023 • edited Loading

tobiasKaminsky commented Mar 23, 2023

jakobroehrl commented Mar 23, 2023 • edited Loading

juliusknorr commented Mar 23, 2023

Happyfeet01 commented Mar 24, 2023

davidwuest commented Mar 25, 2023 • edited Loading

r4tt4 commented Mar 27, 2023 • edited Loading

christianlupus commented Mar 28, 2023

ghost commented Mar 29, 2023

LokeYourC3PH commented Apr 10, 2023

l3ochan commented Apr 10, 2023

enoch85 commented Apr 11, 2023

Happyfeet01 commented Apr 11, 2023 • edited Loading

l3ochan commented Apr 11, 2023

LokeYourC3PH commented Apr 11, 2023

ghost commented Apr 11, 2023

jakobroehrl commented Mar 22, 2023 •

edited

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jakobroehrl commented Mar 23, 2023 •

edited

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davidwuest commented Mar 25, 2023 •

edited

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r4tt4 commented Mar 27, 2023 •

edited

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Happyfeet01 commented Apr 11, 2023 •

edited

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