install failed with - "Error: Could not download app issuetemplate"

[ajayramaswamy]

Steps to reproduce

1. install ubuntu-18.04.1 from http://cdimage.ubuntu.com/releases/18.04/release/ubuntu-18.04.1-server-amd64.iso on a fedora 27 host in kvm with libvirt
2. vm HW is 4G RAM 40 GB vda 500 GB vdb nat network
3. create 2 users me & ncadmin
   4 enable sudo for both
   5 login via ncadmin
   6 download wget https://raw.githubusercontent.com/nextcloud/vm/master/nextcloud_install_production.sh
   7 run with sudo bash nextcloud_install_production.sh

Expected behaviour

Tell us what should happen
see a fully installed server

Actual behaviour

Tell us what happens instead
gpg: WARNING: unsafe ownership on homedir '/home/ncadmin/.gnupg'
gpg: keybox '/home/ncadmin/.gnupg/pubring.kbx' created
gpg: key D75899B9A724937A: 8 signatures not checked due to missing keys
gpg: /home/ncadmin/.gnupg/trustdb.gpg: trustdb created
gpg: key D75899B9A724937A: public key "Nextcloud Security security@nextcloud.com" imported
gpg: no ultimately trusted keys found
gpg: Total number processed: 1
gpg: imported: 1
gpg: WARNING: unsafe ownership on homedir '/home/ncadmin/.gnupg'
gpg: Signature made Monday 23 July 2018 04:24:53 PM IST
gpg: using RSA key D75899B9A724937A
gpg: Good signature from "Nextcloud Security security@nextcloud.com" [unknown]
gpg: WARNING: This key is not certified with a trusted signature!
gpg: There is no indication that the signature belongs to the owner.
Primary key fingerprint: 2880 6A87 8AE4 23A2 8372 792E D758 99B9 A724 937A
[/] Creating possible missing Directories
chmod Files and Directories
[|] chown Directories
[-] chmod/chown .htaccess
Nextcloud is not installed - only a limited number of commands are available
Nextcloud was successfully installed

Nextcloud version:

• installed: true
• version: 13.0.5.2
• versionstring: 13.0.5
• edition:

no crontab for www-data
Setting max_upload size in PHP...
'/var/www/nextcloud/.htaccess' -> '/var/www/nextcloud/.user.ini'
System config value mail_smtpmode set to string smtp
System config value log_rotate_size set to string 10485760
Installing issuetemplate...
Error: Could not download app issuetemplate
Sorry but something went wrong. Please report this issue to https://github.com/nextcloud/vm/issues and include the output of the error message. Thank you!
sudo -u www-data php /var/www/nextcloud/occ app:install issuetemplate failed
$ $ $

Server configuration

4GB RAM 4 CPU 40 GB OS 500 GB data, nat network

Server version: (see your admin page)
download in /var/www was 13.0.5
How did you install the VM? (Scripted install from master OR Released version)
script

Network

Do you use DHCP?
yes
Is port 80 and/or 443 open?
not yet / will do that after the server comes up

Logs / Screenshots

Log file (/mnt/ncdata/nextcloud.log)

Insert your nextcloud.log file here

Installation log (command output)

Insert the CLI output here

Screenshoots

[enoch85]

Yup, I've seen this as well. It's just a temporary issue with the connection to the AppStore or your internet connection and if you try again it will work, 100%.

We use the function occ app:install which is provided by nextcloud/server so maybe it's better that you create an issue there and reference this comment.

[enoch85]

Added to FAQ.

[enoch85]

Ref nextcloud/server#11070