NVDA freezes while a voice message plays on whatsapp desktop

[fatihyuksek1]

Steps to reproduce:

1. Open a chat on whatsapp desktop
2. Listen to a voice message
3. Press up or down, or tab or shift tab keys to move inside the Whatsapp window
4. Nvda will freeze and won't react to any input until the voice message finishes playing.

Actual behavior:

NVDA freezes and won't speak anything while the voice message is playing

Expected behavior:

Nvda should continue to speak while the voice message is playing

NVDA logs, crash dumps and other attachments:

nvda.log

System configuration

NVDA installed/portable/running from source:

Installed

NVDA version:

2023.1

Windows version:

Windows 10

Name and version of other software in use when reproducing the issue:

Whatsapp desktop

Other information about your system:

ProcessorAMD A8-6410 APU with AMD Radeon R5 Graphics 2.00 GHz
Ram 8,00 GB (available: 6,96 GB)
System type 64-bit operating system, processor x64
Device brand and model: Lenovo g50-45

Other questions

Does the issue still occur after restarting your computer?

Yes

Have you tried any other versions of NVDA? If so, please report their behaviors.

If NVDA add-ons are disabled, is your problem still occurring?

Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?

Yes

[CoBC]

This problem seems to be getting worse little by little, now NVDA no longer responds either once the voice message is finished, often you have to close the WhatsApp window and reopen it to be able to use the application again, sometimes even this is not enough because reopening NVDA is still crashed in WhatsApp

[Adriani90]

@CoBC can you reproduce this also in NVDA 2023.2? And are all your addons in NVDA disabled when reproducing this issue?

[fatihyuksek1]

Yes, I can reproduce this issue with addons disabled.5 сент. 2023 г., в 18:11, Adriani90 ***@***.***> написал(а): @CoBC can you reproduce this also in NVDA 2023.2? And are all your addons in NVDA disabled when reproducing this issue? —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you authored the thread.Message ID: ***@***.***>

[burakyuksek]

I am also having this issue. My log contains errors such as:
Speaking [LangChangeCommand ('tr'), 'WhatsApp', CancellableSpeech (still valid)]
DEBUGWARNING - UIAHandler.UIAHandler.getNearestWindowHandle (17:46:40.660) - Dummy-5 (6040):
error walking up to an element with a valid windowHandle
Traceback (most recent call last):
File "UIAHandler_init_.pyc", line 1233, in getNearestWindowHandle
File "monkeyPatches\comtypesMonkeyPatches.pyc", line 32, in call
_ctypes.COMError: (-2147467259, 'Belirtilmemiş hata', (None, None, None, 0, None))
IO - speech.speech.speak (17:46:40.751) - MainThread (9844):
Speaking [LangChangeCommand ('tr'), 'WhatsApp', 'pencere', CancellableSpeech (still valid)]
IO - speech.speech.speak (17:46:40.756) - MainThread (9844):
Speaking [LangChangeCommand ('tr'), 'Mesajlar', 'liste', CancellableSpeech (still valid)]
IO - speech.speech.speak (17:46:40.760) - MainThread (9844):

[zstanecic]

This will be fixed when the Uia event limiting kicks in in alphas.
@michaelDCurran

[Adriani90]

Closing as fixed in the last NVDA alpha by #14888.

[CyrilleB79]

@zstanecic and @Adriani90 if you confirm that this issue has been fixed by #14888, it would really be worth updating the corresponding change log item or adding a new one, since the use case of Whatsapp Desktop's voice message is quite common and has been reported various times in the community.

[zstanecic]

Hi, yes, i confirm that and i am going to add the changelog entry under the existing one in a Pr right now.

[zstanecic]

by the way, some fixes to the changelog will be part of this pr, too.