Acrobat Pro and reader 9 locking up when closing a file or performing certain other actions

[nvaccessAuto]

Reported by andrewd on 2010-03-31 00:04
When closing a file in Acrobat V9 with NVDA 2010.1 beta 1 Portable running, Acrobat locks up and causes NVDA to stop speaking. Pressing alt-c kills Acrobat and NVDA resumes normal service. This was consistent with several PDF files. The problem does not occur with NVDA 2009.1 installed version.

[nvaccessAuto]

Comment 1 by jteh on 2010-03-31 00:52
Changes:
Milestone changed from None to 2010.2

[nvaccessAuto]

Comment 2 by jteh on 2010-05-18 02:32
Can you reproduce this in NVDA 2010.1 (final)?

[nvaccessAuto]

Comment 3 by andrewd (in reply to comment 2) on 2010-05-18 04:27
Replying to jteh:

Can you reproduce this in NVDA 2010.1 (final)?

Yes, every time with both installer and portable

[nvaccessAuto]

Comment 4 by aleksey_s on 2010-05-18 07:06
It also happens for me sometimes. When closing acrobat reader It can freeze or crash with data execution prevention.

[nvaccessAuto]

Comment 5 by andrewd on 2010-05-19 02:20
I tried it with Acrobat Pro 8 and the problem did not occur. Looks then as if only an issue with Acrobat 9 (I don't have Adobe Reader).

[nvaccessAuto]

Comment 6 by jteh on 2010-05-19 02:25
Ah. We don't have access to Acrobat Pro 9, so can't test this.

Can you please try with a current NVDA snapshot if you haven't already?

Lex, have you seen this issue recently? In particular, the merge of displayModel introduced a change which may improve this.

[nvaccessAuto]

Comment 7 by pvagner on 2010-05-19 03:14
I have written about this into the dev list a little while ago but I am not sure it's the same issue.
When using other than english version of acrobat reader 9, it crashes everytime reading document window dissapears. I can reproduce this with all versions which have adobe virtual buffer backend.

[nvaccessAuto]

Comment 8 by mdcurran (in reply to comment 7) on 2010-05-19 03:18
Replying to pvagner:
Peter, I wouldn't think that your bug is related. Could you please open another ticket with exact steps to reproduce, plus a url that can be used to download a version of Adobe Reader that crashes (a non-english version). I'd be happy to debug this one.

[nvaccessAuto]

Comment 9 by andrewd on 2010-05-19 04:22
It still happens with NVDA_snapshot_main_3530_portable. It also happened when I tried to go into Properties.

[nvaccessAuto]

Comment 10 by briang1 on 2010-07-11 11:10
Hi, More info on this one for you. I am refering to the close file issue, not the other one. I think with adobe free reader 9.x crashability is a matter of degree. On a clean machine, ie the service routine switched off andrunning hal 10.3, I can still occasionally get adobe reader to crash, by saving a text file or copy of the doc loaded, then selecting close from the file menu. However it is quite rare, and this was after an adobe repair.
Reinstating nvda's service and rebooting with nvda snap 95 installer, I find the following.
If you load a file, then look at file properties, all is well. Do a save to text and then look at properties adobe reader crashes.
Indeed often opening a menu say the edit menu might also crash it after a save. This does not seem to occur with hal at all. Thus I suspect that there is a bug in Adobe 9, and how much this matters depends on the interaction with the screenreader after the initial creation of the problem.
Also worth a play is copy to clipboard and see what happens thereafter. it seems like an age goes by before normal navigation is possible. this again does not occur in Hal. Also after this the program can just lock up, but not in hal.

I know its very difficult to test all this, and I personally feel Adobe need to sort it first!
All I can say is that Adobe reader 9 is not really usable under nvda at the moment in xp.
Below is a log from snap 96, the same effect is in 2010.1 though.
INFO - nvda (11:54:08
Starting NVDA
INFO - core.main (11:54:09):
Config dir: C:\Documents and Settings\brian\Application Data\nvda
INFO - config.save (11:54:09):
Configuration saved
DEBUG - core.main (11:54:09):
setting language to Windows
INFO - core.main (11:54:09):
NVDA version main-3596
INFO - core.main (11:54:09):
Using Windows version sys.getwindowsversion(major=5, minor=1, build=2600, platform=2, service_pack='Service Pack 3')
INFO - core.main (11:54:09):
Using Python version 2.7 (r27:82525, Jul 4 2010, 09:01:59) v.1500 32 bit (Intel)
INFO - core.main (11:54:09):
Using comtypes version 0.6.2
DEBUG - core.main (11:54:09):
Creating wx application instance
DEBUG - core.main (11:54:09):
Speech Dictionary processing
DEBUG - speechDictHandler.SpeechDict.load (11:54:09):
Loading speech dictionary 'C:\Documents and Settings\brian\Application Data\nvda\speechDicts\default.dic'...
DEBUG - speechDictHandler.SpeechDict.load (11:54:09):
file 'C:\Documents and Settings\brian\Application Data\nvda\speechDicts\default.dic' not found.
DEBUG - speechDictHandler.SpeechDict.load (11:54:09):
Loading speech dictionary 'builtin.dic'...
DEBUG - speechDictHandler.SpeechDict.load (11:54:09):
5 loaded records.
DEBUG - core.main (11:54:09):
Initializing speech
INFO - synthDrivers.espeak.SynthDriver.init (11:54:09):
Using eSpeak version 1.43.03 13.Mar.10
DEBUG - speechDictHandler.SpeechDict.load (11:54:09):
Loading speech dictionary 'C:\Documents and Settings\brian\Application Data\nvda\speechDicts\espeak-english (en_en).dic'...
DEBUG - speechDictHandler.SpeechDict.load (11:54:09):
4 loaded records.
INFO - synthDriverHandler.setSynth (11:54:09):
Loaded synthDriver espeak
INFO - core.main (11:54:09):
Using wx version 2.8.11.0 (msw-unicode)
DEBUG - core.main (11:54:09):
Initializing braille
INFO - braille.initialize (11:54:09):
Using liblouis version 1.8.0
INFO - braille.BrailleHandler.setDisplayByName (11:54:09):
Loaded braille display driver noBraille
DEBUG - core.main (11:54:09):
Initializing NVDAHelper
DEBUG - core.main (11:54:09):
Initializing displayModel
DEBUG - core.main (11:54:09):
Initializing GUI
DEBUG - core.main (11:54:09):
Initializing appModule Handler
DEBUG - appModuleHandler.getKeyMapFileName (11:54:09):
Found keymap file for _default at .\appModules_default_desktop.kbd
DEBUG - appModuleHandler.AppModule.loadKeyMap (11:54:09):
added 79 bindings to appModule <_default (appName csrss, process ID 528) at address 21519f0> from file .\appModules_default_desktop.kbd
DEBUG - api.setDesktopObject (11:54:09):
Desktop window
DEBUG - api.setNavigatorObject (11:54:09):
Desktop window
DEBUG - api.setFocusObject (11:54:09):
Desktop window
DEBUG - api.setNavigatorObject (11:54:09):
Desktop window
DEBUG - api.setMouseObject (11:54:09):
Desktop window
DEBUG - core.main (11:54:09):
initializing Java Access Bridge support
DEBUG - core.main (11:54:09):
Initializing winConsole support
DEBUG - core.main (11:54:09):
Initializing UIA support
WARNING - core.main (11:54:09):
UIA not available
DEBUG - core.main (11:54:09):
Initializing IAccessible support
DEBUG - core.main (11:54:09):
Initializing keyboard handler
DEBUG - core.main (11:54:09):
initializing mouse handler
DEBUG - appModuleHandler.getKeyMapFileName (11:54:09):
Found keymap file for _default at .\appModules_default_desktop.kbd
DEBUG - appModuleHandler.AppModule.loadKeyMap (11:54:09):
added 79 bindings to appModule <_default (appName acrord32, process ID 3700) at address 21c59d0> from file .\appModules_default_desktop.kbd
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:09):
Error getting IPDDomNode
DEBUG - api.setMouseObject (11:54:09):
AVNullDocView text frame
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:09):
Error getting IPDDomNode
DEBUG - core.main (11:54:09):
starting core pump
DEBUG - core.CorePump.init (11:54:09):
Core pump starting
DEBUG - core.main (11:54:09):
Initializing watchdog
INFO - core.main (11:54:09):
NVDA initialized
DEBUG - core.main (11:54:09):
entering wx application main loop
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:09):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:09):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:09):
Error getting IPDDomNode
DEBUG - api.setNavigatorObject (11:54:09):
AVNullDocView text frame
DEBUG - api.setFocusObject (11:54:09):
AVNullDocView text frame
DEBUG - api.setForegroundObject (11:54:09):
Adobe Reader pane
IO - keyboardHandler.internal_keyDownEvent (11:54:20):
key press: control+o
DEBUG - api.setNavigatorObject (11:54:20):
Open dialog

DEBUG - api.setFocusObject (11:54:20):
Open dialog

DEBUG - api.setForegroundObject (11:54:20):
Open dialog

DEBUG - api.setNavigatorObject (11:54:20):
edit
DEBUG - api.setFocusObject (11:54:20):
edit
DEBUGWARNING - IAccessibleHandler.accessibleObjectFromEvent (11:54:21):
oleacc.AccessibleObjectFromEvent with window 590820, objectID -4 and childID 0: -2147024809 The parameter is incorrect
DEBUGWARNING - IAccessibleHandler.accessibleObjectFromEvent (11:54:22):
oleacc.AccessibleObjectFromEvent with window 983858, objectID -4 and childID 0: -2147024809 The parameter is incorrect
DEBUGWARNING - IAccessibleHandler.accessibleObjectFromEvent (11:54:22):
oleacc.AccessibleObjectFromEvent with window 721874, objectID -4 and childID 0: -2147024809 The parameter is incorrect
DEBUG - appModuleHandler.getKeyMapFileName (11:54:22):
Found keymap file for _default at .\appModules_default_desktop.kbd
DEBUG - appModuleHandler.AppModule.loadKeyMap (11:54:22):
added 79 bindings to appModule <_default (appName acrord32info, process ID 2320) at address 2316710> from file .\appModules_default_desktop.kbd
IO - keyboardHandler.internal_keyDownEvent (11:54:22):
key press: shift+tab
DEBUG - api.setNavigatorObject (11:54:22):
end of logging list item
DEBUG - api.setFocusObject (11:54:22):
end of logging list item
IO - keyboardHandler.internal_keyDownEvent (11:54:24):
key press: f
IO - speech._speakSpellingGen (11:54:24):
Speaking "f"
DEBUG - api.setNavigatorObject (11:54:24):
Factsheet_accessible_transport.pdf list item
DEBUG - api.setFocusObject (11:54:24):
Factsheet_accessible_transport.pdf list item
IO - keyboardHandler.internal_keyDownEvent (11:54:25):
key press: return
DEBUG - api.setNavigatorObject (11:54:25):
Factsheet_accessible_transport.pdf - Adobe Reader pane
DEBUG - api.setFocusObject (11:54:25):
Factsheet_accessible_transport.pdf - Adobe Reader pane
DEBUG - api.setForegroundObject (11:54:25):
Factsheet_accessible_transport.pdf - Adobe Reader pane
DEBUG - api.setNavigatorObject (11:54:25):
Reading Order: combo box Infer reading order from document (recommended)
DEBUG - api.setFocusObject (11:54:25):
Reading Order: combo box Infer reading order from document (recommended)
DEBUG - api.setForegroundObject (11:54:25):
Reading Untagged Document dialog

IO - keyboardHandler.internal_keyDownEvent (11:54:27):
key press: tab
DEBUG - api.setNavigatorObject (11:54:27):
Read the entire document radio button
DEBUG - api.setFocusObject (11:54:27):
Read the entire document radio button
IO - keyboardHandler.internal_keyDownEvent (11:54:28):
key press: tab
DEBUG - api.setNavigatorObject (11:54:28):
Always use the settings from the Reading Preferences (Do not show this dialog again) check box
DEBUG - api.setFocusObject (11:54:28):
Always use the settings from the Reading Preferences (Do not show this dialog again) check box
IO - keyboardHandler.internal_keyDownEvent (11:54:29):
key press: tab
DEBUG - api.setNavigatorObject (11:54:29):
Start button
DEBUG - api.setFocusObject (11:54:29):
Start button
IO - keyboardHandler.internal_keyDownEvent (11:54:29):
key press: return
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:29):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:29):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:29):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:29):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:29):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:29):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:29):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:29):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:29):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:29):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:29):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:29):
Error getting IPDDomNode
DEBUG - api.setNavigatorObject (11:54:29):
Alert: Document being processed. edit
DEBUG - api.setFocusObject (11:54:29):
Alert: Document being processed. edit
DEBUG - api.setForegroundObject (11:54:29):
Factsheet_accessible_transport.pdf - Adobe Reader pane
DEBUG - api.setNavigatorObject (11:54:30):
Cancel button
DEBUG - api.setFocusObject (11:54:30):
Cancel button
DEBUG - api.setForegroundObject (11:54:30):
Content Preparation Progress dialog

IO - tones.beep (11:54:30):
Beep at pitch 1760.0, for 40 ms, left volume 50, right volume 50
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:30):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:30):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:30):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:30):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:30):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:30):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:30):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:30):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:30):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:30):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:30):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:30):
Error getting IPDDomNode
DEBUG - treeInterceptorHandler.update (11:54:30):
Adding new treeInterceptor to runningTable: <virtualBuffers.adobeAcrobat.AdobeAcrobat object at 0x02316130>
DEBUG - api.setNavigatorObject (11:54:30):
document C:\Desktop docs\Factsheet_accessible_transport.pdf, 1 pages
DEBUG - api.setFocusObject (11:54:30):
document C:\Desktop docs\Factsheet_accessible_transport.pdf, 1 pages
DEBUG - api.setForegroundObject (11:54:30):
Factsheet_accessible_transport.pdf - Adobe Reader pane
DEBUG - queueHandler.registerGeneratorObject (11:54:31):
Adding generator 1
DEBUG - api.setNavigatorObject (11:54:31):
document C:\Desktop docs\Factsheet_accessible_transport.pdf, 1 pages
DEBUG - api.setFocusObject (11:54:31):
document C:\Desktop docs\Factsheet_accessible_transport.pdf, 1 pages
IO - keyboardHandler.internal_keyDownEvent (11:54:33):
key press: extendeddown
IO - keyboardHandler.internal_keyDownEvent (11:54:33):
key press: extendeddown
IO - keyboardHandler.internal_keyDownEvent (11:54:34):
key press: extendeddown
IO - keyboardHandler.internal_keyDownEvent (11:54:34):
key press: extendeddown
IO - keyboardHandler.internal_keyDownEvent (11:54:34):
key press: extendeddown
IO - keyboardHandler.internal_keyDownEvent (11:54:35):
key press: extendeddown
IO - keyboardHandler.internal_keyDownEvent (11:54:35):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:37):
File menu item
DEBUG - api.setFocusObject (11:54:37):
File menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:37):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:37):
Open... Ctrl+O menu item
DEBUG - api.setFocusObject (11:54:37):
Open... Ctrl+O menu item
DEBUG - api.setForegroundObject (11:54:37):
Factsheet_accessible_transport.pdf - Adobe Reader pane
IO - keyboardHandler.internal_keyDownEvent (11:54:38):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:38):
Create Adobe PDF Using Acrobat.com... menu item
DEBUG - api.setFocusObject (11:54:38):
Create Adobe PDF Using Acrobat.com... menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:38):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:38):
Collaborate menu item
DEBUG - api.setFocusObject (11:54:38):
Collaborate menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:38):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:38):
Save a Copy... Shift+Ctrl+S menu item
DEBUG - api.setFocusObject (11:54:38):
Save a Copy... Shift+Ctrl+S menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:39):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:39):
Save as Text... menu item
DEBUG - api.setFocusObject (11:54:39):
Save as Text... menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:39):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:39):
Attach to Email... menu item
DEBUG - api.setFocusObject (11:54:39):
Attach to Email... menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:40):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:40):
Close Ctrl+W menu item
DEBUG - api.setFocusObject (11:54:40):
Close Ctrl+W menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:40):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:40):
Properties... Ctrl+D menu item
DEBUG - api.setFocusObject (11:54:40):
Properties... Ctrl+D menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:41):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:41):
Digital Editions menu item
DEBUG - api.setFocusObject (11:54:41):
Digital Editions menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:42):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:42):
Print Setup... Shift+Ctrl+P menu item
DEBUG - api.setFocusObject (11:54:42):
Print Setup... Shift+Ctrl+P menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:42):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:42):
Print... Ctrl+P menu item
DEBUG - api.setFocusObject (11:54:42):
Print... Ctrl+P menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:43):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:43):
1 C:...\Factsheet_accessible_transport.pdf menu item
DEBUG - api.setFocusObject (11:54:43):
1 C:...\Factsheet_accessible_transport.pdf menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:43):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:43):
Exit Ctrl+Q menu item
DEBUG - api.setFocusObject (11:54:43):
Exit Ctrl+Q menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:44):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:44):
Open... Ctrl+O menu item
DEBUG - api.setFocusObject (11:54:44):
Open... Ctrl+O menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:44):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:44):
Create Adobe PDF Using Acrobat.com... menu item
DEBUG - api.setFocusObject (11:54:44):
Create Adobe PDF Using Acrobat.com... menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:45):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:45):
Collaborate menu item
DEBUG - api.setFocusObject (11:54:45):
Collaborate menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:46):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:46):
Save a Copy... Shift+Ctrl+S menu item
DEBUG - api.setFocusObject (11:54:46):
Save a Copy... Shift+Ctrl+S menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:46):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:46):
Save as Text... menu item
DEBUG - api.setFocusObject (11:54:46):
Save as Text... menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:47):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:47):
Attach to Email... menu item
DEBUG - api.setFocusObject (11:54:47):
Attach to Email... menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:48):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:48):
Close Ctrl+W menu item
DEBUG - api.setFocusObject (11:54:48):
Close Ctrl+W menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:49):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:49):
Properties... Ctrl+D menu item
DEBUG - api.setFocusObject (11:54:49):
Properties... Ctrl+D menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:49):
key press: return
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:50):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:50):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:50):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:50):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:50):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:50):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:50):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:50):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:50):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:50):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:50):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:50):
Error getting IPDDomNode
DEBUG - api.setNavigatorObject (11:54:50):
Description tab
DEBUG - api.setFocusObject (11:54:50):
Description tab
DEBUG - api.setForegroundObject (11:54:50):
Document Properties dialog

IO - keyboardHandler.internal_keyDownEvent (11:54:53):
key press: tab
DEBUG - api.setNavigatorObject (11:54:53):
Title: edit Microsoft Word - Factsheet - accessible transport.doc
DEBUG - api.setFocusObject (11:54:53):
Title: edit Microsoft Word - Factsheet - accessible transport.doc
IO - keyboardHandler.internal_keyDownEvent (11:54:53):
key press: tab
DEBUG - api.setNavigatorObject (11:54:53):
Author: edit janey
DEBUG - api.setFocusObject (11:54:53):
Author: edit janey
IO - keyboardHandler.internal_keyDownEvent (11:54:54):
key press: tab
DEBUG - api.setNavigatorObject (11:54:54):
Subject: edit
DEBUG - api.setFocusObject (11:54:54):
Subject: edit
IO - keyboardHandler.internal_keyDownEvent (11:54:54):
key press: tab
DEBUG - api.setNavigatorObject (11:54:55):
Keywords: edit
DEBUG - api.setFocusObject (11:54:55):
Keywords: edit
IO - keyboardHandler.internal_keyDownEvent (11:54:55):
key press: tab
DEBUG - api.setNavigatorObject (11:54:55):
OK button
DEBUG - api.setFocusObject (11:54:55):
OK button
IO - keyboardHandler.internal_keyDownEvent (11:54:57):
key press: return
DEBUG - appModuleHandler.update (11:54:57):
application acrord32info closed
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:57):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:57):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:57):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:57):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:57):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:57):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:57):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:57):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:57):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:57):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:54:57):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:54:57):
Error getting IPDDomNode
DEBUG - api.setNavigatorObject (11:54:57):
document C:\Desktop docs\Factsheet_accessible_transport.pdf, 1 pages
DEBUG - api.setFocusObject (11:54:57):
document C:\Desktop docs\Factsheet_accessible_transport.pdf, 1 pages
DEBUG - api.setForegroundObject (11:54:57):
Factsheet_accessible_transport.pdf - Adobe Reader pane
DEBUG - api.setNavigatorObject (11:54:59):
File menu item
DEBUG - api.setFocusObject (11:54:59):
File menu item
IO - keyboardHandler.internal_keyDownEvent (11:54:59):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:54:59):
Open... Ctrl+O menu item
DEBUG - api.setFocusObject (11:54:59):
Open... Ctrl+O menu item
DEBUG - api.setForegroundObject (11:54:59):
Factsheet_accessible_transport.pdf - Adobe Reader pane
IO - keyboardHandler.internal_keyDownEvent (11:55:00):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:55:00):
Create Adobe PDF Using Acrobat.com... menu item
DEBUG - api.setFocusObject (11:55:00):
Create Adobe PDF Using Acrobat.com... menu item
IO - keyboardHandler.internal_keyDownEvent (11:55:00):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:55:00):
Collaborate menu item
DEBUG - api.setFocusObject (11:55:00):
Collaborate menu item
DEBUG - appModuleHandler.getKeyMapFileName (11:55:00):
Found keymap file for _default at .\appModules_default_desktop.kbd
DEBUG - appModuleHandler.AppModule.loadKeyMap (11:55:00):
added 79 bindings to appModule <explorer (appName explorer, process ID 1284) at address 232c590> from file .\appModules_default_desktop.kbd
DEBUG - appModuleHandler.getKeyMapFileName (11:55:00):
No keymapFile for explorer
IO - keyboardHandler.internal_keyDownEvent (11:55:01):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:55:01):
Save a Copy... Shift+Ctrl+S menu item
DEBUG - api.setFocusObject (11:55:01):
Save a Copy... Shift+Ctrl+S menu item
IO - keyboardHandler.internal_keyDownEvent (11:55:02):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:55:02):
Save as Text... menu item
DEBUG - api.setFocusObject (11:55:02):
Save as Text... menu item
IO - keyboardHandler.internal_keyDownEvent (11:55:02):
key press: return
DEBUG - api.setNavigatorObject (11:55:02):
Save As dialog
Type: Text Document
File Size: 2 KB
Modified:10/07/2010 08:55
DEBUG - api.setFocusObject (11:55:02):
Save As dialog
Type: Text Document
File Size: 2 KB
Modified:10/07/2010 08:55
DEBUG - api.setForegroundObject (11:55:02):
Save As dialog
Type: Text Document
File Size: 2 KB
Modified:10/07/2010 08:55
DEBUG - api.setNavigatorObject (11:55:02):
edit Factsheet_accessible_transport.txt
DEBUG - api.setFocusObject (11:55:02):
edit Factsheet_accessible_transport.txt
IO - keyboardHandler.internal_keyDownEvent (11:55:06):
key press: j
IO - speech._speakSpellingGen (11:55:06):
Speaking "j"
IO - keyboardHandler.internal_keyDownEvent (11:55:07):
key press: o
IO - speech._speakSpellingGen (11:55:07):
Speaking "o"
IO - keyboardHandler.internal_keyDownEvent (11:55:11):
key press: g
IO - speech._speakSpellingGen (11:55:11):
Speaking "g"
IO - keyboardHandler.internal_keyDownEvent (11:55:11):
key press: .
IO - speech.speakTypedCharacters (11:55:11):
typed word: og
IO - speech._speakSpellingGen (11:55:11):
Speaking "dot"
IO - keyboardHandler.internal_keyDownEvent (11:55:12):
key press: t
IO - speech._speakSpellingGen (11:55:12):
Speaking "t"
IO - keyboardHandler.internal_keyDownEvent (11:55:12):
key press: x
IO - speech._speakSpellingGen (11:55:12):
Speaking "x"
IO - keyboardHandler.internal_keyDownEvent (11:55:12):
key press: t
IO - speech._speakSpellingGen (11:55:12):
Speaking "t"
IO - keyboardHandler.internal_keyDownEvent (11:55:15):
key press: return
DEBUG - api.setNavigatorObject (11:55:15):
Factsheet_accessible_transport.pdf - Adobe Reader pane
DEBUG - api.setFocusObject (11:55:15):
Factsheet_accessible_transport.pdf - Adobe Reader pane
DEBUG - api.setForegroundObject (11:55:15):
Factsheet_accessible_transport.pdf - Adobe Reader pane
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:55:15):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:55:15):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:55:15):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:55:15):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:55:15):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:55:15):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:55:15):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:55:15):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:55:15):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:55:15):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.AcrobatNode.initOverlayClass (11:55:15):
Error getting IPDDomNode
DEBUGWARNING - NVDAObjects.IAccessible.adobeAcrobat.Dynamic_AcrobatNodeWindowRootIAccessible.initOverlayClass (11:55:15):
Error getting IPDDomNode
DEBUG - api.setNavigatorObject (11:55:15):
document C:\Desktop docs\Factsheet_accessible_transport.pdf, 1 pages
DEBUG - api.setFocusObject (11:55:15):
document C:\Desktop docs\Factsheet_accessible_transport.pdf, 1 pages
IO - keyboardHandler.internal_keyDownEvent (11:55:17):
key press: extendeddown
IO - keyboardHandler.internal_keyDownEvent (11:55:17):
key press: extendeddown
IO - keyboardHandler.internal_keyDownEvent (11:55:18):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:55:19):
File menu item
DEBUG - api.setFocusObject (11:55:19):
File menu item
IO - keyboardHandler.internal_keyDownEvent (11:55:19):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:55:19):
Open... Ctrl+O menu item
DEBUG - api.setFocusObject (11:55:19):
Open... Ctrl+O menu item
DEBUG - api.setForegroundObject (11:55:19):
Factsheet_accessible_transport.pdf - Adobe Reader pane
IO - keyboardHandler.internal_keyDownEvent (11:55:19):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:55:19):
Create Adobe PDF Using Acrobat.com... menu item
DEBUG - api.setFocusObject (11:55:19):
Create Adobe PDF Using Acrobat.com... menu item
IO - keyboardHandler.internal_keyDownEvent (11:55:20):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:55:20):
Collaborate menu item
DEBUG - api.setFocusObject (11:55:20):
Collaborate menu item
IO - keyboardHandler.internal_keyDownEvent (11:55:20):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:55:20):
Save a Copy... Shift+Ctrl+S menu item
DEBUG - api.setFocusObject (11:55:20):
Save a Copy... Shift+Ctrl+S menu item
IO - keyboardHandler.internal_keyDownEvent (11:55:20):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:55:20):
Save as Text... menu item
DEBUG - api.setFocusObject (11:55:20):
Save as Text... menu item
IO - keyboardHandler.internal_keyDownEvent (11:55:21):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:55:21):
Attach to Email... menu item
DEBUG - api.setFocusObject (11:55:21):
Attach to Email... menu item
IO - keyboardHandler.internal_keyDownEvent (11:55:21):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:55:21):
Close Ctrl+W menu item
DEBUG - api.setFocusObject (11:55:21):
Close Ctrl+W menu item
IO - keyboardHandler.internal_keyDownEvent (11:55:22):
key press: extendeddown
DEBUG - api.setNavigatorObject (11:55:22):
Properties... Ctrl+D menu item
DEBUG - api.setFocusObject (11:55:22):
Properties... Ctrl+D menu item
IO - keyboardHandler.internal_keyDownEvent (11:55:23):
key press: return
DEBUGWARNING - IAccessibleHandler.accessibleObjectFromEvent (11:55:25):
Window 590646 dead or not responding: 1460 This operation returned because the timeout period expired.
DEBUGWARNING - IAccessibleHandler.accessibleObjectFromEvent (11:55:27):
Window 590646 dead or not responding: 1460 This operation returned because the timeout period expired.
DEBUG - appModuleHandler.getKeyMapFileName (11:55:27):
Found keymap file for _default at .\appModules_default_desktop.kbd
DEBUG - appModuleHandler.AppModule.loadKeyMap (11:55:27):
added 79 bindings to appModule <_default (appName dwwin, process ID 1172) at address 232c810> from file .\appModules_default_desktop.kbd
DEBUGWARNING - IAccessibleHandler.accessibleObjectFromEvent (11:55:31):
Window 459540 dead or not responding: 1460 This operation returned because the timeout period expired.
DEBUGWARNING - IAccessibleHandler.accessibleObjectFromEvent (11:55:32):
oleacc.AccessibleObjectFromEvent with window 459540, objectID 0 and childID 0: -2147024809 The parameter is incorrect
DEBUG - appModuleHandler.getKeyMapFileName (11:55:32):
Found keymap file for _default at .\appModules_default_desktop.kbd
DEBUG - appModuleHandler.AppModule.loadKeyMap (11:55:32):
added 79 bindings to appModule <_default (appName process, process ID 0) at address 2368c30> from file .\appModules_default_desktop.kbd
DEBUG - api.setNavigatorObject (11:55:32):
window
DEBUG - api.setFocusObject (11:55:32):
window
DEBUGWARNING - IAccessibleHandler.accessibleObjectFromEvent (11:55:32):
oleacc.AccessibleObjectFromEvent with window 852744, objectID -4 and childID 0: -2147024809 The parameter is incorrect
DEBUG - api.setForegroundObject (11:55:32):
window
DEBUG - api.setNavigatorObject (11:55:32):
button
DEBUG - api.setFocusObject (11:55:32):
button
DEBUG - appModuleHandler.getKeyMapFileName (11:55:32):
Found keymap file for _default at .\appModules_default_desktop.kbd
DEBUG - appModuleHandler.AppModule.loadKeyMap (11:55:32):
added 79 bindings to appModule <_default (appName iexplore, process ID 3832) at address 2219810> from file .\appModules_default_desktop.kbd
DEBUG - api.setForegroundObject (11:55:32):
NVDA - #613 (Acrobat 9 locking up when closing a file with NVDA beta) - Windows Internet Explorer pane
DEBUG - appModuleHandler.update (11:55:32):
application dwwin closed
DEBUG - appModuleHandler.update (11:55:32):
application acrord32 closed
DEBUG - api.setNavigatorObject (11:55:32):
NVDA - #613 (Acrobat 9 locking up when closing a file with NVDA beta) - Windows Internet Explorer pane
DEBUG - api.setFocusObject (11:55:32):
NVDA - #613 (Acrobat 9 locking up when closing a file with NVDA beta) - Windows Internet Explorer pane
DEBUG - api.setForegroundObject (11:55:32):
NVDA - #613 (Acrobat 9 locking up when closing a file with NVDA beta) - Windows Internet Explorer pane
IO - keyboardHandler.internal_keyDownEvent (11:55:42):
key press: control+alt+r
DEBUG - api.setNavigatorObject (11:55:43):
File menu item
DEBUG - api.setFocusObject (11:55:43):
File menu item
INFO - core.main (11:55:43):
Exiting
DEBUG - core.main (11:55:43):
Terminating watchdog
DEBUG - core.main (11:55:43):
Terminating GUI
INFO - config.save (11:55:43):
Configuration saved
DEBUG - core.main (11:55:43):
Cleaning up running treeInterceptors
DEBUG - core.main (11:55:43):
Terminating IAccessible support
DEBUG - core.main (11:55:43):
Terminating UIA support
DEBUG - core.main (11:55:43):
Terminating winConsole support
DEBUG - core.main (11:55:43):
Terminating Java Access Bridge support
DEBUG - core.main (11:55:43):
Terminating NVDAHelper
DEBUG - core.main (11:55:43):
Terminating keyboard handler
DEBUG - core.main (11:55:43):
Terminating mouse handler
DEBUG - core.main (11:55:43):
Terminating braille
DEBUG - core.main (11:55:43):
Terminating speech
DEBUG - core.main (11:55:44):
core done
INFO - nvda (11:55:44):
NVDA exit

BNote that IE was also running in this log, but it seems not to matter if it is. I thought it would prove whether adobe was doing anything really bad, but it didnt!

Brian said that
Changes:
Changed title from "Acrobat 9 locking up when closing a file with NVDA beta" to "Acrobat 9 locking up when closing a file with NVDA beta or snaps. after save"

[nvaccessAuto]

Attachment adobe crash report July 11th 10.txt added by briang1 on 2010-07-12 10:28
Description:
A log commented, a dr watson log of same error, some additions All from Brian

[nvaccessAuto]

Comment 11 by briang1 (in reply to comment 6) on 2010-07-12 10:41
Replying to jteh:

Ah. We don't have access to Acrobat Pro 9, so can't test this.

Can you please try with a current NVDA snapshot if you haven't already?

Lex, have you seen this issue recently? In particular, the merge of displayModel introduced a change which may improve this.

Changes:
Changed title from "Acrobat 9 locking up when closing a file with NVDA beta or snaps. after save" to "Acrobat 9 and reader locking up when closing a file with NVDA beta or snaps. after save Also other menu selections fatal.."

[nvaccessAuto]

Comment 12 by andrewd (in reply to comment description) on 2010-07-13 00:05
Replying to andrewd:

When closing a file in Acrobat V9 with NVDA 2010.1 beta 1 Portable running, Acrobat locks up and causes NVDA to stop speaking. Pressing alt-c kills Acrobat and NVDA resumes normal service. This was consistent with several PDF files. The problem does not occur with NVDA 2009.1 installed version.

I have just checked again with NVDA 2010.1 and Snapshot 3596 Portable. The following are consistent with both. Acrobat 9 Pro always crashes when closing a file. Adobe Reader only crashes if the file is untagged.

Andrew

[nvaccessAuto]

Comment 13 by mdcurran on 2010-07-14 04:53
This bug has been fixed, at least for Adobe Reader, in de99218. Though we need to know if its fixed for Adobe Acrobat Pro before we can close it.
The actual issue is most likely a bad implementation of IAccessible::get_accChild on Adobe's part, when its called due to an event_object_hide winEvent.
However, the NVDA code that caused this has been removed in this revision as its really not needed. It was redundant code to do with support for IAccessible2 live regions.

[nvaccessAuto]

Comment 14 by andrewd (in reply to comment description) on 2010-07-14 05:37
Replying to andrewd:

When closing a file in Acrobat V9 with NVDA 2010.1 beta 1 Portable running, Acrobat locks up and causes NVDA to stop speaking. Pressing alt-c kills Acrobat and NVDA resumes normal service. This was consistent with several PDF files. The problem does not occur with NVDA 2009.1 installed version.

I just checked with Main-3597 Portable and Acrobat 9 Pro. Tried several files, both tagged and untagged. Tried closing the file and quitting Acrobat. No crashes.

Good stuff!

Andrew

[nvaccessAuto]

Comment 15 by mdcurran on 2010-07-14 06:01
Fixed in de99218
Changes:
State: closed

[nvaccessAuto]

Comment 16 by jteh on 2010-07-14 07:40
That should be e790229. Thanks to Brian for catching. :)

[nvaccessAuto]

Comment 17 by jteh on 2010-07-15 01:36
Changes:
Changed title from "Acrobat 9 and reader locking up when closing a file with NVDA beta or snaps. after save Also other menu selections fatal.." to "Acrobat Pro and reader 9 locking up when closing a file or performing certain other actions"