Not able to complete registration

[DependerKumarSoni]

Operating System

macOS Ventura 13.6.4

RAM size

8 GB

Which step are you stuck on?

I am trying to register at https://www.oppia.org/signup
When I press Submit and start contributing the button fades for a while and again becomes active, but no redirection happens. In console there is a message regarding failure of signuphandler api. Please consider the image for reference.

Error Log

POST https://www.oppia.org/signuphandler/data 500 (Internal Server Error)
C @ zone.js:3324
e.scheduleTask @ zone.js:407
onScheduleTask @ zone.js:294
e.scheduleTask @ zone.js:400
t.scheduleTask @ zone.js:231
t.scheduleMacroTask @ zone.js:254
u @ zone.js:1183
(anonymous) @ zone.js:3357
A.i.<computed> @ zone.js:1501
(anonymous) @ http.js:1805
e._trySubscribe @ Observable.js:43
e.subscribe @ Observable.js:29
l @ innerSubscribe.js:89
t._innerSub @ switchMap.js:49
t._next @ switchMap.js:39
t.next @ Subscriber.js:53
(anonymous) @ subscribeToPromise.js:7
e.invoke @ zone.js:386
onInvoke @ core.js:28580
e.invoke @ zone.js:385
t.run @ zone.js:143
(anonymous) @ zone.js:891
e.invokeTask @ zone.js:421
onInvokeTask @ core.js:28567
e.invokeTask @ zone.js:420
t.runTask @ zone.js:188
y @ zone.js:601
t.invokeTask @ zone.js:507
p @ zone.js:1671
d @ zone.js:1697
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Approaches already used to resolve the issue

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Additional information

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[Ash-2k3]

Hi @DependerKumarSoni, Thanks for bringing this up. I tried reproducing it and it is giving me the error when I check in for "Send me news and updates about the site" and if I checkin for the second option, it's working fine. I will discuss it with the dev team and open an issue for it, if needed. Thanks.

[Ash-2k3]

The issue has been filed here and here: #19858, #19837. We'll make sure this gets fixed ASAP, Thanks.