Restrictions due to organization being flagged #126585
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Select Topic AreaQuestion BodyWhy did our organization get restricted in using GitHub? It could have been a couple of reasons: an expired credit card or a user that was hacked over Memorial Day. Either way, our company is dead in the water until the issue is reviewed and the status changed back. I believe our VP is owner of the organization and has already contacted support. How can issues like this be expedited? What are other users experiences? |
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Replies: 7 comments 8 replies
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Hi @pschmid0 Thank you for your patience. The community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours. We appreciate your understanding! As far as expediting, multiple tickets tend to add confusion. Depending on the account type your org uses, there may be other avenues of communications; for instance GitHub Enterprise accounts have "enterprise support" included - your admin should have that information. |
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Still no response from GitHub. And we are a paying customer! |
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Still waiting to hear from Support. |
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I also got hacked. The support team finally replied to me after 114 days, suggesting that I contact them or forward the message using the email associated with my hacked account. I have not heard back from them since, and they also closed my ticket. The issue still hasn't been resolved. |
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Still no response. Our programming team is meeting today to discuss how we move away from GitHub. Any suggestions on the best approach? |
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This community is managed by GitHub employees, but it is not a support forum and there is no SLA or guarantee each post will get a response from a community manager or product leader.
That being said, we were able to escalate this incident for clarification with another team. We believe an account you may be associated with and are referring to was unflagged on June 18th. Users should have full access now.
We are closing this thread as resolved.