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Custom ticket statuses #1094

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@protich protich commented Jul 7, 2014

This pull request take the first stab at implementing custom ticket statuses

Custom status are subset/sub-statuses of the core possible five ticket states;

  • open
  • resolved
  • closed
  • archived
  • deleted

A status can have one or more built-in ticket flags.

  • onhold
  • overdue
  • answered

Generalize custom list interface in order to provide for facility to manage
system's built-in list like ticket statuses, priorities ...etc.
First implementation of built-in custom list
Add an interface for custom list items.
Implement CustomListItem for built-in and custom lists.
Add TicketStatus class and ticket_status table
Add multiselect  option to selection and choices fields.
DynamicList initial data
Changed Resolved to resolved state
Add ability to get statuses by states
Help topics and filters can override the default status
Implement the logic to set status
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protich commented Aug 8, 2014

Merged to devop-next

@protich protich closed this Aug 8, 2014
@protich protich mentioned this pull request Aug 16, 2014
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