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Issue: Template Variables in Ticket Filter #5283

Merged
merged 2 commits into from
Aug 6, 2020
Merged

Issue: Template Variables in Ticket Filter #5283

merged 2 commits into from
Aug 6, 2020

Commits on Aug 6, 2020

  1. Issue: Template Variables in Ticket Filter 

    This commit fixes an issue where you could not use template variables when using the 'Send an Email' filter action. All variables would just display as 'Array'.

We needed to pass the Ticket object to FA_SendEmail::apply however, we were running the filters before the Ticket object was created. To fix this, we can add the Ticket object to vars and run the filterTicketData function again after the Ticket is created and only apply the send email filter action if the Ticket object is found.
    @aydreeihn
    aydreeihn committed Aug 6, 2020
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  2. Post Create Filters 

    This commit controls when we run certain types of filters. If we are sending out an email, we want those filter actions to run after the ticket is created in case template variables are used. All other types of filter actions can run before the ticket is created.
    @aydreeihn
    aydreeihn committed Aug 6, 2020
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