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Issue: Counts in Searches #5440
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include/class.orm.php
Outdated
@@ -2567,12 +2567,35 @@ function compileQ(Q $Q, $model, $parens=true) { | |||
} | |||
// Handle simple field = <value> constraints | |||
else { | |||
if (is_string($field) && strpos($field, 'count') !== false) { |
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This is a no-no! Think of ORM as framework code, it shouldn't have application logic at all.
@@ -13,6 +13,23 @@ | |||
) | |||
$tickets->filter($thisstaff->getTicketsVisibility()); | |||
|
|||
$tickets->annotate(array( |
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This will be a major performance penalty, especially for bigger datasets, since you're forcing every queue to aggregate data it might not need on every load when we already have a mechanism to inject columns (what to select) on demand. We already can add such counts as columns or as annotation on other columns.
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This commit fixes an issue where you could not use a field that included a counter in Advanced Searches. This fixes the following fields: - Attachment Count - Collaborator Count - Reopen Count - Thread Count This fixes Issue osTicket#5435
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PR #5456 merged. |
this problem still occurs in version 1.14 |
@gabrielfreisan Hmmm...mine appears to be working correctly. Are you using the latest version of osTicket which is v1.14.2? Cheers. |
Yes
Em ter, 21 de jul de 2020 12:03, JediKev <notifications@github.com>
escreveu:
… @gabrielfreisan <https://github.com/gabrielfreisan>
Hmmm...mine appears to be working correctly. Are you using the latest
version of osTicket which is v1.14.2?
Cheers.
—
You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub
<#5440 (comment)>,
or unsubscribe
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@gabrielfreisan Okay, are you seeing any errors via Apache error logs, PHP error logs, MySQL error logs, osTicket system logs, or Browser Console logs? Can you give me exact steps to replicate? As well as screenshots of what you see? When I run an Advanced Search and I search for CriteriaResultsMaybe there are no tickets that match your search criteria? Cheers. |
Can you give me exact steps to replicate? As well as screenshots of what
you see?
Can you give me exact steps to replicate? As well as screenshots of what
you see?
[image: image.png]
Okay, are you seeing any errors via Apache error logs, PHP error logs,
MySQL error logs, osTicket system logs, or Browser Console logs?
I see it on the OsTicket System>
https://www.telmocampos.com.br/helpdesk/scp/logs.php>
SELECT A1.`number` AS `number`,
A1.`ticket_id` AS `ticket_id`,
A1.`source` AS `source`,
A1.`created` AS `created`,
A3.`subject` AS `cdata__subject`,
A1.`isoverdue` AS `isoverdue`,
A4.`name` AS `user__name`,
A5.`firstname` AS `staff__firstname`,
A5.`lastname` AS `staff__lastname`,
A6.`name` AS `team__name`,
A1.`team_id` AS `team_id`, (SELECT COUNT(R0.`id`) AS `count` FROM
`ost_thread` Q7 JOIN `ost_ticket` Q8 ON (Q7.`object_type` = 'T'
AND Q7.`object_id` = Q8.`ticket_id`) LEFT JOIN `ost_thread_event` R0 ON
(Q7.`id` = R0.`thread_id`) WHERE Q8.`ticket_id` = A1.`ticket_id`
AND R0.`annulled` = 0 AND R0.`event_id` = 3) AS reopen_count,
A1.`isanswered` = '0' AS `2GkBZxz`, (SELECT COUNT(R0.`id`) AS `count` FROM
`ost_thread` Q7 JOIN `ost_ticket` Q8 ON (Q7.`object_type` = 'T'
AND Q7.`object_id` = Q8.`ticket_id`) LEFT JOIN `ost_thread_entry` R0 ON
(Q7.`id` = R0.`thread_id`) WHERE Q8.`ticket_id` = A1.`ticket_id`
AND NOT R0.`flags` & 4 != 0) AS _thread_count, (SELECT COUNT(R1.`id`)
AS `count` FROM `ost_thread` Q7 JOIN `ost_ticket` Q8 ON (Q7.`object_type` =
'T'
AND Q7.`object_id` = Q8.`ticket_id`) LEFT JOIN `ost_thread_entry` R0 ON
(Q7.`id` = R0.`thread_id`) LEFT JOIN `ost_attachment` R1 ON (R1.`type` =
'H'
AND R0.`id` = R1.`object_id`) WHERE Q8.`ticket_id` = A1.`ticket_id` AND
R1.`inline` = 0) AS _att_count, A7.`expire` > NOW()
AND NOT A7.`staff_id` = 3 AS `_locked`, (SELECT COUNT(R0.`id`) AS `count`
FROM `ost_thread` Q7 JOIN `ost_ticket` Q8 ON (Q7.`object_type` = 'T'
AND Q7.`object_id` = Q8.`ticket_id`) LEFT JOIN `ost_thread_collaborator`
R0 ON (Q7.`id` = R0.`thread_id`)
WHERE Q8.`ticket_id` = A1.`ticket_id`)
AS _collabs, COALESCE(A5.`firstname`, A5.`lastname`, A6.`name`, 'zzz') AS
`assignee` FROM `ost_ticket` A1
JOIN (SELECT Q7.`ticket_id`, Z1.relevance AS `relevance` FROM `ost_ticket`
Q7 JOIN `ost_ticket_status` Q8 ON (Q7.`status_id` = Q8.`id`)
LEFT JOIN `ost_thread` R0 ON (R0.`object_type` = 'T' AND Q7.`ticket_id` =
R0.`object_id`)
LEFT JOIN `ost_thread_referral` R1 ON (R0.`id` = R1.`thread_id`)
LEFT JOIN `ost_staff` R2 ON (R1.`object_type` = 'S' AND R1.`object_id` =
R2.`staff_id`)
LEFT JOIN `ost_thread` R3 ON (Q7.`ticket_id` = R3.`object_id` AND
R3.`object_type` = 'C')
LEFT JOIN `ost_thread_referral` R4 ON (R3.`id` = R4.`thread_id`) LEFT JOIN
`ost_staff` R5 ON (R4.`object_type` = 'S' AND R4.`object_id` =
R5.`staff_id`)
LEFT JOIN `ost_department` R6 ON (R1.`object_type` = 'D' AND
R1.`object_id` = R6.`id`)
LEFT JOIN `ost_department` R7 ON (R4.`object_type` = 'D'
AND R4.`object_id` = R7.`id`)
JOIN (SELECT COALESCE(Z3.`object_id`, Z5.`ticket_id`, Z8.`ticket_id`) as
`ticket_id`, Z1.relevance FROM (SELECT Z1.`object_id`, Z1.`object_type`,
MATCH (Z1.title, Z1.content) AGAINST ('reaberto' IN NATURAL LANGUAGE MODE)
AS `relevance` FROM `ost__search` Z1
WHERE MATCH (Z1.title, Z1.content) AGAINST ('reaberto' IN NATURAL LANGUAGE
MODE) ORDER BY relevance DESC) Z1
LEFT JOIN `ost_thread_entry` Z2 ON (Z1.`object_type` = 'H'
Z1.`object_id` = Z2.`id`)
LEFT JOIN `ost_thread` Z3 ON (Z2.`thread_id` = Z3.`id` AND
(Z3.`object_type` = 'T' OR Z3.`object_type` = 'C'))
LEFT JOIN `ost_ticket` Z5 ON (Z1.`object_type` = 'T' AND Z1.`object_id` =
Z5.`ticket_id`)
LEFT JOIN `ost_user` Z6 ON (Z6.`id` = Z1.`object_id` and Z1.`object_type`
= 'U')
LEFT JOIN `ost_organization` Z7 ON (Z7.`id` = Z1.`object_id` AND Z7.`id` =
Z6.`org_id`
AND Z1.`object_type` = 'O')
LEFT JOIN `ost_ticket` Z8 ON (Z8.`user_id` = Z6.`id`)) Z1 WHERE
Q7.`reopen_count` = 1
AND Q7.`ticket_id` = Z1.`ticket_id` AND ((Q8.`state` = 'open' AND
(Q7.`staff_id` = 3 OR R2.`staff_id` = 3 OR R3.`object_type` = 'C'
AND R5.`staff_id` = 3)) OR Q7.`dept_id` IN (1, 5, 6, 7, 8, 9) OR R6.`id`
IN (1, 5, 6, 7, 8, 9) OR R3.`object_type` = 'C'
AND R7.`id` IN (1, 5, 6, 7, 8, 9)) AND (Q7.`ticket_pid` IS NULL OR
Q7.`flags` & 8 != 0)
ORDER BY Z1.relevance LIMIT 500) A2 LEFT JOIN `ost_ticket__cdata` A3 ON
(A1.`ticket_id` = A3.`ticket_id`)
LEFT JOIN `ost_user` A4 ON (A1.`user_id` = A4.`id`)
LEFT JOIN `ost_staff` A5 ON (A1.`staff_id` = A5.`staff_id`)
LEFT JOIN `ost_team` A6 ON (A1.`team_id` = A6.`team_id`)
LEFT JOIN `ost_lock` A7 ON (A1.`lock_id` = A7.`lock_id`)
WHERE A1.`ticket_id` = A2.`ticket_id` GROUP BY A1.`ticket_id`
ORDER BY A1.`created` DESC, relevance DESC LIMIT 25]
Unknown column 'Q7.reopen_count' in 'where clause'<br />
<br /> ---- Backtrace ----<br /> #0 (raiz)/include/mysqli.php(200):
osTicket->logDBError('DB Error #1054', '[SELECT A1.`num...')<br /> #1
(raiz)/include/class.orm.php(3466): db_query('SELECT A1.`numb...', true,
true)<br /> #2 (raiz)/include/class.orm.php(3513):
MySqlExecutor->execute()<br /> #3 (raiz)/include/class.orm.php(2093):
MySqlExecutor->getArray()<br /> #4 (raiz)/include/class.orm.php(2043):
HashArrayIterator->{closure}()<br /> #5
(raiz)/include/class.orm.php(2022): CallbackSimpleIterator->next()<br />
#6 (raiz)/include/class.orm.php(2031):
CallbackSimpleIterator->rewind()<br /> #7
(raiz)/include/class.orm.php(1703): CallbackSimpleIterator->valid()<br
/> #8 (raiz)/include/class.orm.php(1713):
CachedResultSet->fillTo(9223372036854775807)<br /> #9
(raiz)/include/class.orm.php(1729): CachedResultSet->asArray()<br /> #10
(raiz)/include/staff/templates/queue-tickets.tmpl.php(262):
CachedResultSet->getIterator()<br /> #11 (raiz)/scp/tickets.php(541):
require_once('/home/telmocamp...')<br /> #12 {main}
When I run an Advanced Search and I search for Attachment Count => Equal =>
1 I can see results in the queue:
Collaborator Count > 1
Em ter., 21 de jul. de 2020 às 12:24, JediKev <notifications@github.com>
escreveu:
… @gabrielfreisan <https://github.com/gabrielfreisan>
Okay, are you seeing any errors via Apache error logs, PHP error logs,
MySQL error logs, osTicket system logs, or Browser Console logs?
Can you give me exact steps to replicate? As well as screenshots of what
you see?
When I run an Advanced Search and I search for Attachment Count => Equal
=> 1 I can see results in the queue:
Criteria
[image: Screen Shot 2020-07-21 at 10 22 33]
<https://user-images.githubusercontent.com/11823401/88073735-23f5a980-cb3c-11ea-8a28-00bef1076854.png>
Results
[image: Screen Shot 2020-07-21 at 10 22 41]
<https://user-images.githubusercontent.com/11823401/88073744-26f09a00-cb3c-11ea-9d3c-53aa0dc1e15f.png>
Maybe there are no tickets that match your search criteria?
Cheers.
—
You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub
<#5440 (comment)>,
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Sobre a Instalação do osTicket
Informações do Servidor
Versão do osTicket v1.14.2 (cba6035) — Atualizado
Software de Servidor Web Apache
Versão do MySQL 10.1.36
Versão do PHP 7.2.32-1+ubuntu16.04.1+deb.sury.org+1
Extensões PHP
gdlib Usado para manipulação de imagens e impressão de PDF
imap Usado para busca de e-mail
xml API XML
xml-dom Usado para o processamento de e-mail HTML
json Melhora o desempenho da criação e processamento de JSON
mbstring Altamente recomendado para o conteúdo em línguas europeias que
não seja Ocidental
phar Altamente recomendado para plugins e pacotes de linguagem
intl Altamente recomendado para o conteúdo em línguas europeias que não
seja Ocidental
fileinfo Usado para detectar tipos de arquivo para uploads
zip Used for ticket and task exporting
APCu Melhora a performance global
Zend Opcache Melhora a performance global
Configurações do PHP
cgi.fix_pathinfo recomendado "1" se o AJAX não estiver funcionando
date.timezone America/Sao_Paulo
Informações do Banco de Dados e Uso
Banco de Dados telmocampos (mysql3.telmocampos.com.br)
Assinatura do Banco de Dados 4bd47d94b10bd8a6bab35c119dadf41f
Espaço Usado 23.53 MiB
Espaço para Anexos 13.52 MiB
Fuso Horário -03 (Interpretado como America/Montevideo)
Pacotes de idiomas instalados
*English (United States) (inglês (Estados Unidos))*
en_US — include/i18n/en_US
*português (Brasil)* — pt_BR
pt_BR — include/i18n/pt_BR.phar
Versão: 154948, for version v1.10
Construído: Wed, 06 Feb 19 21:20:04 +0000
Em ter., 21 de jul. de 2020 às 12:54, Gabriel Freitas <
gabrielfreisan@gmail.com> escreveu:
… Can you give me exact steps to replicate? As well as screenshots of what
you see?
Can you give me exact steps to replicate? As well as screenshots of what
you see?
[image: image.png]
Okay, are you seeing any errors via Apache error logs, PHP error logs,
MySQL error logs, osTicket system logs, or Browser Console logs?
I see it on the OsTicket System>
https://www.telmocampos.com.br/helpdesk/scp/logs.php>
SELECT A1.`number` AS `number`,
A1.`ticket_id` AS `ticket_id`,
A1.`source` AS `source`,
A1.`created` AS `created`,
A3.`subject` AS `cdata__subject`,
A1.`isoverdue` AS `isoverdue`,
A4.`name` AS `user__name`,
A5.`firstname` AS `staff__firstname`,
A5.`lastname` AS `staff__lastname`,
A6.`name` AS `team__name`,
A1.`team_id` AS `team_id`, (SELECT COUNT(R0.`id`) AS `count` FROM
`ost_thread` Q7 JOIN `ost_ticket` Q8 ON (Q7.`object_type` = 'T'
AND Q7.`object_id` = Q8.`ticket_id`) LEFT JOIN `ost_thread_event` R0 ON
(Q7.`id` = R0.`thread_id`) WHERE Q8.`ticket_id` = A1.`ticket_id`
AND R0.`annulled` = 0 AND R0.`event_id` = 3) AS reopen_count,
A1.`isanswered` = '0' AS `2GkBZxz`, (SELECT COUNT(R0.`id`) AS `count` FROM
`ost_thread` Q7 JOIN `ost_ticket` Q8 ON (Q7.`object_type` = 'T'
AND Q7.`object_id` = Q8.`ticket_id`) LEFT JOIN `ost_thread_entry` R0 ON
(Q7.`id` = R0.`thread_id`) WHERE Q8.`ticket_id` = A1.`ticket_id`
AND NOT R0.`flags` & 4 != 0) AS _thread_count, (SELECT COUNT(R1.`id`)
AS `count` FROM `ost_thread` Q7 JOIN `ost_ticket` Q8 ON (Q7.`object_type` =
'T'
AND Q7.`object_id` = Q8.`ticket_id`) LEFT JOIN `ost_thread_entry` R0 ON
(Q7.`id` = R0.`thread_id`) LEFT JOIN `ost_attachment` R1 ON (R1.`type` =
'H'
AND R0.`id` = R1.`object_id`) WHERE Q8.`ticket_id` = A1.`ticket_id` AND
R1.`inline` = 0) AS _att_count, A7.`expire` > NOW()
AND NOT A7.`staff_id` = 3 AS `_locked`, (SELECT COUNT(R0.`id`) AS `count`
FROM `ost_thread` Q7 JOIN `ost_ticket` Q8 ON (Q7.`object_type` = 'T'
AND Q7.`object_id` = Q8.`ticket_id`) LEFT JOIN `ost_thread_collaborator`
R0 ON (Q7.`id` = R0.`thread_id`)
WHERE Q8.`ticket_id` = A1.`ticket_id`)
AS _collabs, COALESCE(A5.`firstname`, A5.`lastname`, A6.`name`, 'zzz') AS
`assignee` FROM `ost_ticket` A1
JOIN (SELECT Q7.`ticket_id`, Z1.relevance AS `relevance` FROM
`ost_ticket` Q7 JOIN `ost_ticket_status` Q8 ON (Q7.`status_id` = Q8.`id`)
LEFT JOIN `ost_thread` R0 ON (R0.`object_type` = 'T' AND Q7.`ticket_id` =
R0.`object_id`)
LEFT JOIN `ost_thread_referral` R1 ON (R0.`id` = R1.`thread_id`)
LEFT JOIN `ost_staff` R2 ON (R1.`object_type` = 'S' AND R1.`object_id` =
R2.`staff_id`)
LEFT JOIN `ost_thread` R3 ON (Q7.`ticket_id` = R3.`object_id` AND
R3.`object_type` = 'C')
LEFT JOIN `ost_thread_referral` R4 ON (R3.`id` = R4.`thread_id`) LEFT
JOIN `ost_staff` R5 ON (R4.`object_type` = 'S' AND R4.`object_id` =
R5.`staff_id`)
LEFT JOIN `ost_department` R6 ON (R1.`object_type` = 'D' AND
R1.`object_id` = R6.`id`)
LEFT JOIN `ost_department` R7 ON (R4.`object_type` = 'D'
AND R4.`object_id` = R7.`id`)
JOIN (SELECT COALESCE(Z3.`object_id`, Z5.`ticket_id`, Z8.`ticket_id`) as
`ticket_id`, Z1.relevance FROM (SELECT Z1.`object_id`, Z1.`object_type`,
MATCH (Z1.title, Z1.content) AGAINST ('reaberto' IN NATURAL LANGUAGE
MODE) AS `relevance` FROM `ost__search` Z1
WHERE MATCH (Z1.title, Z1.content) AGAINST ('reaberto' IN NATURAL
LANGUAGE MODE) ORDER BY relevance DESC) Z1
LEFT JOIN `ost_thread_entry` Z2 ON (Z1.`object_type` = 'H'
Z1.`object_id` = Z2.`id`)
LEFT JOIN `ost_thread` Z3 ON (Z2.`thread_id` = Z3.`id` AND
(Z3.`object_type` = 'T' OR Z3.`object_type` = 'C'))
LEFT JOIN `ost_ticket` Z5 ON (Z1.`object_type` = 'T' AND Z1.`object_id` =
Z5.`ticket_id`)
LEFT JOIN `ost_user` Z6 ON (Z6.`id` = Z1.`object_id` and Z1.`object_type`
= 'U')
LEFT JOIN `ost_organization` Z7 ON (Z7.`id` = Z1.`object_id` AND Z7.`id`
= Z6.`org_id`
AND Z1.`object_type` = 'O')
LEFT JOIN `ost_ticket` Z8 ON (Z8.`user_id` = Z6.`id`)) Z1 WHERE
Q7.`reopen_count` = 1
AND Q7.`ticket_id` = Z1.`ticket_id` AND ((Q8.`state` = 'open' AND
(Q7.`staff_id` = 3 OR R2.`staff_id` = 3 OR R3.`object_type` = 'C'
AND R5.`staff_id` = 3)) OR Q7.`dept_id` IN (1, 5, 6, 7, 8, 9) OR R6.`id`
IN (1, 5, 6, 7, 8, 9) OR R3.`object_type` = 'C'
AND R7.`id` IN (1, 5, 6, 7, 8, 9)) AND (Q7.`ticket_pid` IS NULL OR
Q7.`flags` & 8 != 0)
ORDER BY Z1.relevance LIMIT 500) A2 LEFT JOIN `ost_ticket__cdata` A3 ON
(A1.`ticket_id` = A3.`ticket_id`)
LEFT JOIN `ost_user` A4 ON (A1.`user_id` = A4.`id`)
LEFT JOIN `ost_staff` A5 ON (A1.`staff_id` = A5.`staff_id`)
LEFT JOIN `ost_team` A6 ON (A1.`team_id` = A6.`team_id`)
LEFT JOIN `ost_lock` A7 ON (A1.`lock_id` = A7.`lock_id`)
WHERE A1.`ticket_id` = A2.`ticket_id` GROUP BY A1.`ticket_id`
ORDER BY A1.`created` DESC, relevance DESC LIMIT 25]
Unknown column 'Q7.reopen_count' in 'where clause'<br />
<br /> ---- Backtrace ----<br /> #0 (raiz)/include/mysqli.php(200):
osTicket->logDBError('DB Error #1054', '[SELECT A1.`num...')<br /> #1
(raiz)/include/class.orm.php(3466): db_query('SELECT A1.`numb...', true,
true)<br /> #2 (raiz)/include/class.orm.php(3513):
MySqlExecutor->execute()<br /> #3 (raiz)/include/class.orm.php(2093):
MySqlExecutor->getArray()<br /> #4 (raiz)/include/class.orm.php(2043):
HashArrayIterator->{closure}()<br /> #5
(raiz)/include/class.orm.php(2022): CallbackSimpleIterator->next()<br />
#6 (raiz)/include/class.orm.php(2031):
CallbackSimpleIterator->rewind()<br /> #7
(raiz)/include/class.orm.php(1703): CallbackSimpleIterator->valid()<br
/> #8 (raiz)/include/class.orm.php(1713):
CachedResultSet->fillTo(9223372036854775807)<br /> #9
(raiz)/include/class.orm.php(1729): CachedResultSet->asArray()<br /> #10
(raiz)/include/staff/templates/queue-tickets.tmpl.php(262):
CachedResultSet->getIterator()<br /> #11 (raiz)/scp/tickets.php(541):
require_once('/home/telmocamp...')<br /> #12 {main}
When I run an Advanced Search and I search for Attachment Count => Equal
=> 1 I can see results in the queue:
Collaborator Count > 1
Em ter., 21 de jul. de 2020 às 12:24, JediKev ***@***.***>
escreveu:
> @gabrielfreisan <https://github.com/gabrielfreisan>
>
> Okay, are you seeing any errors via Apache error logs, PHP error logs,
> MySQL error logs, osTicket system logs, or Browser Console logs?
>
> Can you give me exact steps to replicate? As well as screenshots of what
> you see?
>
> When I run an Advanced Search and I search for Attachment Count => Equal
> => 1 I can see results in the queue:
> Criteria
>
> [image: Screen Shot 2020-07-21 at 10 22 33]
> <https://user-images.githubusercontent.com/11823401/88073735-23f5a980-cb3c-11ea-8a28-00bef1076854.png>
> Results
>
> [image: Screen Shot 2020-07-21 at 10 22 41]
> <https://user-images.githubusercontent.com/11823401/88073744-26f09a00-cb3c-11ea-9d3c-53aa0dc1e15f.png>
>
> Maybe there are no tickets that match your search criteria?
>
> Cheers.
>
> —
> You are receiving this because you were mentioned.
> Reply to this email directly, view it on GitHub
> <#5440 (comment)>,
> or unsubscribe
> <https://github.com/notifications/unsubscribe-auth/ANGVYU3PX4VWH3GNEZIZTDTR4WXLDANCNFSM4LX7R5UA>
> .
>
|
@gabrielfreisan The images didn't post properly. What is the exact search criteria you are running? I still can't replicate this with just Reopen Count criteria nor just Collaborator Count criteria. Cheers. |
I got it. Thank you worked
Em ter., 21 de jul. de 2020 às 13:09, JediKev <notifications@github.com>
escreveu:
… @gabrielfreisan <https://github.com/gabrielfreisan>
The images didn't post properly. What is the exact search criteria you are
running? I still can't replicate this with just reopen_count criteria.
Cheers.
—
You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub
<#5440 (comment)>,
or unsubscribe
<https://github.com/notifications/unsubscribe-auth/ANGVYUZHNEKLQ3YYRBLQQXTR4W4S7ANCNFSM4LX7R5UA>
.
|
This commit fixes an issue where you could not use a field that included a counter in Advanced Searches. This fixes the following fields:
This fixes Issue #5435