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Crash when opening the graphs #7

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forensicss opened this issue Mar 9, 2021 · 6 comments
Open

Crash when opening the graphs #7

forensicss opened this issue Mar 9, 2021 · 6 comments

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@forensicss
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Every time I click on "View Evidence" or want to view any graph, after the graphs are opened, the program is frozen and I cannot look the complete graphs.
On my Mac terminal I always get this error message:
Captura de Pantalla 2021-03-09 a les 12 52 20

Any idea on how to fix it?

@oyvble
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oyvble commented Mar 9, 2021

Does this error only happen when trying show the plots in the browser? My best guess is that the issue concerns about the plotly-plots. Are you able to run the following code in R?

library(plotly)
fig <- plot_ly(data = iris, x = ~Sepal.Length, y = ~Petal.Length)

@forensicss
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Yes, the error only happen when trying to show the plots, all the other functionalities of the software seems to properly work. When I tried the code you gave me, I see this:

Captura de Pantalla 2021-03-09 a les 15 05 35

Thank you so much!

@forensicss
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Does anyone know how to "unmask" these packages, so I can visualize the graphs?

@oyvble
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oyvble commented Mar 26, 2021

It is no worry about the masking, that's not the issue I think. Could there be something about your "graphical device"?
This may be a related issue plotly/plotly.R#1675

Are you able to run this example:

mixData = list("D3S1358"=list(adata=15,hdata=1000), "D19S433"=list(adata=13,hdata=1000))
euroformix::plotEPG2(list(evid=mixData),kit = "testkit")

@forensicss
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It is no worry about the masking, that's not the issue I think. Could there be something about your "graphical device"?
This may be a related issue ropensci/plotly#1675

Are you able to run this example:

mixData = list("D3S1358"=list(adata=15,hdata=1000), "D19S433"=list(adata=13,hdata=1000))
euroformix::plotEPG2(list(evid=mixData),kit = "testkit")

Yes! I can run the example you just gave without any errors. I've tried again to view the graphs under Euroformix, and now I can see them. However, the program collapse and I need to quit R every time I want to see the graphs.

I go the following:

*** caught segfault ***
address 0x20, cause 'memory not mapped'

Possible actions:
1: abort (with core dump, if enabled)
2: normal R exit
3: exit R without saving workspace
4: exit R saving workspace

@oyvble
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oyvble commented Mar 26, 2021

Is it ordinary CE data? What kit did you select?

Are you able to provide me with a evidence example (textfile) where this occur so I can dig into the issue? Please send to my email address oyvble@hotmail.com.

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