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macOS Big Sur -Phoenix Code Version 3.5.6 (20240327.085354) won't start correctly #1565

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StephenHellens opened this issue Apr 24, 2024 · 4 comments
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bug Something isn't working customer raised issues raised by end user/customer Mac OS Mac Os related

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@StephenHellens
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Describe the bug

When opening Phoenix Code, the following message appears in a dialogue: "Oops. Phoenix could not be started due to missing file system library download". See screenshot:

Screenshot 2024-04-24 at 17 40 32

This doesn't happen with the in-browser version (Safari browser Version 16.6.1 (16615.3.12.11.5, 16615))

Reproduction

  1. Applications > Phoenix Code
  2. Double click to open
  3. Phoenix Code loads, the dialogue appears

Expected behavior

Expect the application to launch as it does in the browser

OS, Browser and Phoenix versions

  1. macOS Big Sur 11.7.10 (20G1427)
  2. MacBook Pro (Retina, 15-inch, Late 2013)
  3. Safari browser Version 16.6.1 (16615.3.12.11.5, 16615)
  4. Phoenix Code Version 3.5.6 (20240327.085354)

logs or debug stack trace if any

No response

Additional context

No response

@StephenHellens StephenHellens added the bug Something isn't working label Apr 24, 2024
@abose
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abose commented Apr 25, 2024

Thanks for reporting the issue @StephenHellens
Phoenix Code requires macOS 12 Monterey or higher because Apple introduced some system libraries starting with macOS 12, which Phoenix Code relies on. Apple doesnt seem to be patching macOS Big Sur with those updates (See image below).

image

@abose abose added customer raised issues raised by end user/customer Mac OS Mac Os related labels Apr 25, 2024
@abose abose changed the title Mac desktop Phoenix Code Version 3.5.6 (20240327.085354) won't start correctly macOS Big Sur -Phoenix Code Version 3.5.6 (20240327.085354) won't start correctly Apr 25, 2024
@StephenHellens
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Thank you @abose for this information. Looks like I won't be able to give Phoenix Code a try as my hardware isn't supported beyond macOS Big Sur. It would be helpful if the Phoenix Code download page showed which versions of macOS are supported. Out of interest, where is the screenshot from?

@abose
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abose commented Apr 25, 2024

Thank you @abose for this information. Looks like I won't be able to give Phoenix Code a try as my hardware isn't supported beyond macOS Big Sur. It would be helpful if the Phoenix Code download page showed which versions of macOS are supported. Out of interest, where is the screenshot from?

Wikipedia for Apple supported OS . Will add more info in the dialog specifying which platform is supported.

@abose
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abose commented Apr 27, 2024

Updated message:

Screenshot from 2024-04-27 10-51-58

Closing as addressed. Thanks for reporting @StephenHellens

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