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readme, screenshots, icon & xml
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orthagh committed Aug 24, 2015
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5 changes: 5 additions & 0 deletions README.md
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Expand Up @@ -7,3 +7,8 @@ It also adds a graphical historical for assigned groups.
A new dashboard on the user's home page is added, and a new criteria in ticket's search engine.

To finish, there's also a clone ticket feature, accessible through an icon on the ticket form.

![Group history](https://raw.githubusercontent.com/PluginsGLPI/mreporting/master/screenshots/escalade_history.png)

* Download : https://github.com/PluginsGLPI/escalade/releases
* Vanilla versions : https://forge.indepnet.net/projects/escalade/files
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96 changes: 96 additions & 0 deletions escalade.xml
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<?xml version="1.0" encoding="UTF-8"?>
<root>
<name>Escalade </name>
<key>escalade</key>
<state>stable</state>
<logo>https://raw.githubusercontent.com/pluginsGLPI/escalade/master/escalade</logo>
<description>
<short>
<fr><![CDATA[Cette extension permet de simplifier l'escalade de ticket vers des groupes différents]]></fr>
<en><![CDATA[This plugin simplifies the ticket escalation to different groups]]></en>
</short>
<long>
<fr>
Cette extension permet de simplifier l'escalade de ticket vers des groupes différents.<br />
Elle ajoute les fonctionnalités suivantes :
<ul>
<li>Affichage d'un historique visuel de l'assignation des groupes sur un ticket.</li>
<li>Escalade rapide à un groupe présent dans cette historique.</li>
<li>Assignation du groupe initiateur lors de l'apport d'une solution.</li>
<li>Attribution du responsable et groupe technique lors d'un changement de catégorie de ticket.</li>
<li>Clonage rapide de ticket.</li>
<li>Cloture des tickets clonés en même temps.</li>
<li>Prendre le premier ou dernier groupe du technicien (sur modification du ticket).</li>
<li>Bouton d'assignation rapide à soi-même d'un ticket.</li>
</ul>
</fr>
<en>
This plugin simplifies the ticket escalation to different groups.<br />
It adds the following features :
<ul>
<li>Display a visual history of the assignement groups on a ticket.</li>
<li>Rapid escalation to a group present in history.</li>
<li>Assign initiator group when ticket solution provided.</li>
<li>provide automatic assignment of tickets on ticket category change.</li>
<li>Fast cloning of ticket.</li>
<li>Closing cloned tickets simultaneously.</li>
<li>Take the first or last group of technician (on ticket modification).</li>
<li>New button for rapid self-assignment of a ticket.</li>
</ul>
</en>
</long>
</description>
<homepage>https://github.com/pluginsGLPI/escalade</homepage>
<download>https://github.com/pluginsGLPI/escalade/releases</download>
<issues>https://github.com/pluginsGLPI/escalade/issues</issues>
<readme>https://github.com/pluginsGLPI/escalade/blob/master/README.md</readme>
<authors>
<author>Alexandre Delaunay (Teclib')</author>
</authors>
<versions>
<version>
<num>0.85-1.1</num>
<compatibility>0.85</compatibility>
</version>
<version>
<num>0.85-1.0</num>
<compatibility>0.85</compatibility>
</version>
<version>
<num>2.0.2</num>
<compatibility>0.84</compatibility>
</version>
<version>
<num>1.2</num>
<compatibility>0.83</compatibility>
</version>
</versions>
<langs>
<lang>fr_FR</lang>
<lang>en_GB</lang>
</langs>
<license><![CDATA[GPL v2+]]></license>
<tags>
<fr>
<tag>Groupes</tag>
<tag>Ticket</tag>
<tag>Helpdesk</tag>
<tag>Escalade</tag>
<tag>Clone</tag>
<tag>Attribution</tag>
</fr>
<en>
<tag>Groups</tag>
<tag>Ticket</tag>
<tag>Assistance</tag>
<tag>Escalation</tag>
<tag>Clone</tag>
<tag>Assignement</tag>
</en>
</tags>
<screenshots>
<screenshot>https://raw.githubusercontent.com/pluginsGLPI/escalade/master/escalade_config.png</screenshot>
<screenshot>https://raw.githubusercontent.com/pluginsGLPI/escalade/master/escalade_history.png</screenshot>
<screenshot>https://raw.githubusercontent.com/pluginsGLPI/escalade/master/escalade_history2.png</screenshot>
</screenshots>
</root>
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