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<?xml version="1.0" encoding="UTF-8"?> | ||
<root> | ||
<name>Escalade </name> | ||
<key>escalade</key> | ||
<state>stable</state> | ||
<logo>https://raw.githubusercontent.com/pluginsGLPI/escalade/master/escalade</logo> | ||
<description> | ||
<short> | ||
<fr><![CDATA[Cette extension permet de simplifier l'escalade de ticket vers des groupes différents]]></fr> | ||
<en><![CDATA[This plugin simplifies the ticket escalation to different groups]]></en> | ||
</short> | ||
<long> | ||
<fr> | ||
Cette extension permet de simplifier l'escalade de ticket vers des groupes différents.<br /> | ||
Elle ajoute les fonctionnalités suivantes : | ||
<ul> | ||
<li>Affichage d'un historique visuel de l'assignation des groupes sur un ticket.</li> | ||
<li>Escalade rapide à un groupe présent dans cette historique.</li> | ||
<li>Assignation du groupe initiateur lors de l'apport d'une solution.</li> | ||
<li>Attribution du responsable et groupe technique lors d'un changement de catégorie de ticket.</li> | ||
<li>Clonage rapide de ticket.</li> | ||
<li>Cloture des tickets clonés en même temps.</li> | ||
<li>Prendre le premier ou dernier groupe du technicien (sur modification du ticket).</li> | ||
<li>Bouton d'assignation rapide à soi-même d'un ticket.</li> | ||
</ul> | ||
</fr> | ||
<en> | ||
This plugin simplifies the ticket escalation to different groups.<br /> | ||
It adds the following features : | ||
<ul> | ||
<li>Display a visual history of the assignement groups on a ticket.</li> | ||
<li>Rapid escalation to a group present in history.</li> | ||
<li>Assign initiator group when ticket solution provided.</li> | ||
<li>provide automatic assignment of tickets on ticket category change.</li> | ||
<li>Fast cloning of ticket.</li> | ||
<li>Closing cloned tickets simultaneously.</li> | ||
<li>Take the first or last group of technician (on ticket modification).</li> | ||
<li>New button for rapid self-assignment of a ticket.</li> | ||
</ul> | ||
</en> | ||
</long> | ||
</description> | ||
<homepage>https://github.com/pluginsGLPI/escalade</homepage> | ||
<download>https://github.com/pluginsGLPI/escalade/releases</download> | ||
<issues>https://github.com/pluginsGLPI/escalade/issues</issues> | ||
<readme>https://github.com/pluginsGLPI/escalade/blob/master/README.md</readme> | ||
<authors> | ||
<author>Alexandre Delaunay (Teclib')</author> | ||
</authors> | ||
<versions> | ||
<version> | ||
<num>0.85-1.1</num> | ||
<compatibility>0.85</compatibility> | ||
</version> | ||
<version> | ||
<num>0.85-1.0</num> | ||
<compatibility>0.85</compatibility> | ||
</version> | ||
<version> | ||
<num>2.0.2</num> | ||
<compatibility>0.84</compatibility> | ||
</version> | ||
<version> | ||
<num>1.2</num> | ||
<compatibility>0.83</compatibility> | ||
</version> | ||
</versions> | ||
<langs> | ||
<lang>fr_FR</lang> | ||
<lang>en_GB</lang> | ||
</langs> | ||
<license><![CDATA[GPL v2+]]></license> | ||
<tags> | ||
<fr> | ||
<tag>Groupes</tag> | ||
<tag>Ticket</tag> | ||
<tag>Helpdesk</tag> | ||
<tag>Escalade</tag> | ||
<tag>Clone</tag> | ||
<tag>Attribution</tag> | ||
</fr> | ||
<en> | ||
<tag>Groups</tag> | ||
<tag>Ticket</tag> | ||
<tag>Assistance</tag> | ||
<tag>Escalation</tag> | ||
<tag>Clone</tag> | ||
<tag>Assignement</tag> | ||
</en> | ||
</tags> | ||
<screenshots> | ||
<screenshot>https://raw.githubusercontent.com/pluginsGLPI/escalade/master/escalade_config.png</screenshot> | ||
<screenshot>https://raw.githubusercontent.com/pluginsGLPI/escalade/master/escalade_history.png</screenshot> | ||
<screenshot>https://raw.githubusercontent.com/pluginsGLPI/escalade/master/escalade_history2.png</screenshot> | ||
</screenshots> | ||
</root> |
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