Kubernetes Starting Error on MacOS

[kasunsjc]

Hi Getting the following error when starting Rancher Desktop

OS - macOS Big Sur
MacBook Pro Intel

[jandubois]

When you start Rancher Desktop the first time on macOS, it asks for permission to change the file ownership (and setuid bit) of the hyperkit driver. The error message sounds like you didn't grant that permission. Rancher Desktop cannot work without this.

[kasunsjc]

I didn't get any popup window to grant permissions. Let me know how can I give permission

[jandubois]

Please delete Rancher Desktop from your /Applications folder and install it again. The first time you run it, you should get a dialog like this:

Do you not get that?

[kasunsjc]

Nope, I tried now. after I dragged the app to the application folder then run the app. Prompt the error starting Kubernetes permission error as above.

Didn't get the popup window to enter password.

[jandubois]

@kasunsjc Are you running device management software or something similar that might prevent you from elevating privileges to administrator?

I've tested on Catalina and Big Sur, and created both Standard and Admin users, and I always get the prompt. When I cancel the prompt, I get the same error dialog, but that is expected, and exactly what the error says: "User did not grant permission".

@mook-as Any ideas under which conditions the dialog might not be displayed (or auto-cancelled)?

[mook-as]

Hmm, we're doing a very boring invocation of sudo-prompt; it's possible that it's seeing some other error and thinking it's because the user didn't grant permission instead…

[jandubois]

it's possible that it's seeing some other error and thinking it's because the user didn't grant permission instead…

I don't see how that would happen; shouldn't that still display the dialog?

@kasunsjc Normally I would suggest to add additional logging around this call to investigate what is going wrong. But the whole dialog will disappear in the next release because we will no longer need to change ownership/permissions, so digging much deeper is of limited use: there will be no way to ship any fix we might come up with.

So if this is fine with you, I would like to suggest to simply wait for the next release, which doesn't have a firm timeline, but hopefully should be out by the end of the month.

[kasunsjc]

No rush. will wait till next release :)

[rkazak]

I installed the 0.6.0 version of Rancher Desktop for OSX, I got the same issue however on reinstalling the issue did not occur after the second installation. Also I can confirm that the permissions dialog box did not show up!

[jandubois]

@rkazak Thank you for confirming!

You should not have gotten an error on the first install, but since you have done a successful install afterwards, there will be no logs around to investigate what happened, so nothing to investigate. I assume this issue then can be closed now.