Ciirus host provide incomplete information

[keang]

Ciirus host has a lot of freedom, and sometimes they publish properties with invalid details.
This is a common issue the caused a number of errors:

• Filter soap error by message, and ignore some rates error for ciirus #260 (patched, should revert if needed), No rate data available #276 Rates is empty or is 0.0
• Coordinates at (0,0) #280 Coordinates at (0, 0)
• Monthly rates not provided via API #279 Monthly rates not provided
• Property contains "demo images" #278 Demo images
• No images set #277 No images set
• Properties with empty description from the supplier #274 Empty description from supplier

Currently these properties are not published, so the issue is not critical. However they are flooding the external errors, and we might want to handle these expected exceptions and handle them better.

Ciirus suggest we contact the host to ask for complete property details:

The most ideal method is that if the user has not defined rates, the unit is disabled, the user is notified, and once they have corrected the issue, they would notify you to re-enable it. I am not sure if this is feasible from a user experience perspective, so your suggestion sounds right, but if a user had a good number of units without rates, they will not be transacting. This would mean system utilization from both of our companies without any prospect of payment for this service. One way or the other, I think the crucial difference to your suggestion which is very necessary would be to notify the PM/Manager so they know why their units are not booking. They may not check very closely in all cases how many units have been disabled.

Solution

Do not create external_errors, but record these occurrences somewhere else, so that we can contact the hosts later if it makes business sense.
As #260 patch is, the error is just silenced, and we may lose data on a potential area to increase the inventory.

[keang]

Question

Does it make sense that Bridge prompt these hosts for the property details?

[keang]

Roomorama will contact the hosts to get the info fixed