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Run Email Notification not working #6990

Closed
wanesmith opened this issue Feb 24, 2019 · 3 comments
Closed

Run Email Notification not working #6990

wanesmith opened this issue Feb 24, 2019 · 3 comments
Labels
Area: Emails Issues & PRs related to all things regarding emails & email module Priority:Critical Issues & PRs that are critical; broken core functionality, fatal errors - there are no workarounds Status:Fix Proposed A issue that has a PR related to it that provides a possible resolution Type: Bug Bugs within the core SuiteCRM codebase

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@wanesmith
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Users are not getting notifications for email and for meetings
Nothing I could find is simular

Issue

Run Email Notification is running but no notification is being sent

Expected Behavior

Notifications to be sent

Actual Behavior

PHP Notice: Trying to get property of non-object in /power-choice/web/crm.company.com.au/public_html/crm/modules/Activities/EmailReminder.php on line 163
PHP Fatal error: Uncaught Error: Call to a member function getReplyToAddress() on null in /power-choice/web/crm.company.com.au/public_html/crm/modules/Activities/EmailReminder.php:163
Stack trace:
#0 /power-choice/web/crm.company.com.au/public_html/crm/modules/Reminders/Reminder.php(212): EmailReminder->sendReminders(Object(Call), Object(Administration), Array)
#1 /power-choice/web/crm.company.com.au/public_html/crm/modules/Activities/EmailReminder.php(97): Reminder::sendEmailReminders(Object(EmailReminder), Object(Administration))
#2 /power-choice/web/crm.company.com.au/public_html/crm/modules/Schedulers/_AddJobsHere.php(435): EmailReminder->process()
#3 /power-choice/web/crm.company.com.au/public_html/crm/modules/SchedulersJobs/SchedulersJob.php(542): sendEmailReminders(Object(SchedulersJob))
#4 /power-choice/web/crm.compnay.com.au/public_html/crm/include/SugarQueue/SugarCronJobs.php(191): SchedulersJob->runJob()
#5 /power-choice/web/crm.companycom.au/public_html/crm/include/SugarQueue/Su in /power-choice/web/crm.company.com.au/public_html/crm/modules/Activities/EmailReminder.php on line 163

Possible Fix

Steps to Reproduce

run the job get the error.

Context

can not run one of the core function of the system

Your Environment

  • SuiteCRM Version used:
    Version 7.11.2

Sugar Version 6.5.25 (Build 344)

  • Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)):
    image

  • Environment name and version (e.g. MySQL, PHP 7):
    php 7.1 , mysql

  • Operating System and version (e.g Ubuntu 16.04):
    Selinux 7.6

@wanesmith
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Also getting the following errors
Mon Feb 25 09:42:01 2019 [62107][1][ERROR] ImapHandler trying to use a non valid resource stream.
Mon Feb 25 09:42:01 2019 [62107][1][ERROR] ImapHandler trying to use a non valid resource stream.
Mon Feb 25 09:42:01 2019 [62107][1][WARN] An Imap error detected: "IMAP search error"
Mon Feb 25 09:42:01 2019 [62107][1][WARN] An Imap error detected: "IMAP expunge error"
Mon Feb 25 09:42:01 2019 [62107][1][WARN] Request ssl value not found.
Mon Feb 25 09:42:01 2019 [62107][1][WARN] Requested folder is not defined
Mon Feb 25 09:42:01 2019 [62107][1][ERROR] ImapHandler trying to use a non valid resource stream.
Mon Feb 25 09:42:01 2019 [62107][1][ERROR] ImapHandler trying to use a non valid resource stream.
Mon Feb 25 09:42:01 2019 [62107][1][WARN] An Imap error detected: "IMAP search error"
Mon Feb 25 09:42:01 2019 [62107][1][WARN] An Imap error detected: "IMAP expunge error"
Mon Feb 25 09:42:01 2019 [62107][1][WARN] An Imap error detected: "SECURITY PROBLEM: insecure server advertised AUTH=PLAIN"
Mon Feb 25 09:42:01 2019 [62107][1][WARN] Request ssl value not found.
Mon Feb 25 09:42:01 2019 [62107][1][WARN] Requested folder is not defined
Mon Feb 25 09:42:01 2019 [62107][1][ERROR] ImapHandler trying to use a non valid resource stream.
Mon Feb 25 09:42:01 2019 [62107][1][ERROR] ImapHandler trying to use a non valid resource stream.
Mon Feb 25 09:42:01 2019 [62107][1][WARN] An Imap error detected: "IMAP search error"
Mon Feb 25 09:42:01 2019 [62107][1][WARN] An Imap error detected: "IMAP expunge error"
Mon Feb 25 09:42:01 2019 [62107][1][WARN] An Imap error detected: "SECURITY PROBLEM: insecure server advertised AUTH=PLAIN"
Mon Feb 25 09:42:01 2019 [62107][1][WARN] Request ssl value not found.

@Dillon-Brown Dillon-Brown added Type: Bug Bugs within the core SuiteCRM codebase Priority:Critical Issues & PRs that are critical; broken core functionality, fatal errors - there are no workarounds Area: Emails Issues & PRs related to all things regarding emails & email module labels Mar 3, 2019
@MyBlissIT
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Is this issue still not fixed? I am experiencing the same problem

@Dillon-Brown Dillon-Brown added the Status:Fix Proposed A issue that has a PR related to it that provides a possible resolution label Nov 21, 2019
Dillon-Brown added a commit that referenced this issue Nov 25, 2019
Fixed #6990 - Run Email Notification not working
@SuiteBot
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This issue has been mentioned on SuiteCRM. There might be relevant details there:

https://community.suitecrm.com/t/imap-error-spamming-logs/90573/7

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Labels
Area: Emails Issues & PRs related to all things regarding emails & email module Priority:Critical Issues & PRs that are critical; broken core functionality, fatal errors - there are no workarounds Status:Fix Proposed A issue that has a PR related to it that provides a possible resolution Type: Bug Bugs within the core SuiteCRM codebase
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