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During Library Scan a few items fail to process and a RatingKey is presented for those items #296

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prattable opened this issue Dec 15, 2020 · 5 comments

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@prattable
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Describe the bug
During a Library Scan some items fail to process and a RatingKey

Are you on latest or develop branch?
The pull was done in the afternoon of 12-14-2020

To Reproduce
One such show is Archer (2009). When a Manual Library Scan is run I am presented with the following error:
[error][Plex Sync]: Failed to process plex item. ratingKey: 7958
The actual show when looked up in Overseerr is marked as Available.

Expected behavior
No Error

Screenshots
image

**Desktop (please complete the following information):
**

  • OS: Windows 10
  • Browser: Chrome
  • Version 87.0.4280.88 (Official Build) (64-bit)

Additional context
Add any other context about the problem here.

@samclam23
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I'm having a similar issue with movies and quite a few TV shows. The TV shows have an additional "SQLITE_CONSTRAINT: UNIQUE constraint failed" error message attached

What version of Overseerr are you running?
1.11.0

Desktop (please complete the following information):
OS: 11.1
Browser Chrome
Version 87.0.4280.88 (Official Build) (x86_64)

Screenshot
Screen Shot 2020-12-20 at 10 59 10 AM

@RedSpid3r
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Also having this issue on 1.14.1

@erwintwr2
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Encountering same issue
https://pastebin.pl/view/1aae5420
happens with close to 10% of shows in library (~280 /4500)

@sct
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sct commented Jan 11, 2021

Encountering same issue
https://pastebin.pl/view/1aae5420
happens with close to 10% of shows in library (~280 /4500)

https://docs.overseerr.dev/support/faq#some-media-is-missing-from-overseerr-that-i-know-is-in-plex

@sct
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sct commented Jan 11, 2021

I think we have worked out most of the issues with the scanner at this point so I will close this issue. If you are still having problems, refer to the docs I posted above. If that still doesn't work, come talk to us on discord and we can try to figure out whats going on.

@sct sct closed this as completed Jan 11, 2021
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