500 Internal Server Error when Upgrading to 7

[bstamand]

Debug mode

• I have enabled debug mode
• I have read checked the Common Issues page

Describe the bug

After upgrading to v7 from 6.4.2, the main page gets a 500 internal server error.

Reproduction steps

1.Perform upgrade
2.
3.
...

Expected behavior

Snipe-IT version 7 functions normally.

Screenshots

No response

Snipe-IT Version

Current 6.4.2

Operating System

Windows

Web Server

Apache

PHP Version

8.1

Operating System

No response

Browser

No response

Version

No response

Device

No response

Operating System

No response

Browser

No response

Version

No response

Error messages

No response

Additional context

No response

[welcome]

👋 Thanks for opening your first issue here! If you're reporting a 🐞 bug, please make sure you include steps to reproduce it. We get a lot of issues on this repo, so please be patient and we will get back to you as soon as we can.

[uberbrady]

You should see some useful stuff in storage/logs/laravel.log - please show us the bottom of that file please. It might give you some pointers on what went wrong.

[krosseyed]

I just fixed the 500 server error by following this guide:

https://stackoverflow.com/a/60635087

However, I am now getting a panda saying "The service is temporarily unavailable for system updates. Please check back later."

Edit: I have figured out the issue. I forgot to do php artisan up. After that, this was fixed.

Reference: #7242

Stack Overflow

Script @php artisan package:discover --ansi handling the post-autoload-dump event returned with error code -1073741819

I got some weird error code after I pulled a project out of my github. My first things I do is composer dumpautoload, composer update, and php artisan migrate:fresh --seed whenver I get to a new te...

[snipe]

Glad you got it sorted :)

[krosseyed]

@snipe I am not sure if this should be closed, as my fix may or may not be the one that works for @bstamand. Hopefully they come back and confirm that my fix worked for them.

[bstamand]

Hey all. Unfortunately that fix did not work. I get a blank page when trying to open snipe. I'll get the contents of that log file here shortly.

[snipe]

@bstamand Unfortunately, without the logs we asked for in the issue template, it makes it really difficult for us to debug anything for you.

[bstamand]

@bstamand Unfortunately, without the logs we asked for in the issue template, it makes it really difficult for us to debug anything for you.

Hello. Thank you, just haven't had a chance to get the log. Here is the last section:

[previous exception] [object] (ReflectionException(code: -1): Class "Illuminate\Http\Middleware\HandleCors" does not exist at /var/www/snipe-it/vendor/laravel/framework/src/Illuminate/Container/Contain>
[stacktrace]
#0 /var/www/snipe-it/vendor/laravel/framework/src/Illuminate/Container/Container.php(877): ReflectionClass->__construct()
#1 /var/www/snipe-it/vendor/laravel/framework/src/Illuminate/Container/Container.php(758): Illuminate\Container\Container->build()
#2 /var/www/snipe-it/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(851): Illuminate\Container\Container->resolve()
#3 /var/www/snipe-it/vendor/laravel/framework/src/Illuminate/Container/Container.php(694): Illuminate\Foundation\Application->resolve()
#4 /var/www/snipe-it/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(836): Illuminate\Container\Container->make()
#5 /var/www/snipe-it/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(206): Illuminate\Foundation\Application->make()
#6 /var/www/snipe-it/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(180): Illuminate\Foundation\Http\Kernel->terminateMiddleware()
#7 /var/www/snipe-it/public/index.php(55): Illuminate\Foundation\Http\Kernel->terminate()
#8 {main}
"}

[krosseyed]

@bstamand, What happens when you run composer dump-autoload while under /var/www/snipe-it?

Also, follow the guide below to fix common issues, as your error is exactly what I got earlier.

https://snipe-it.readme.io/docs/common-issues

Snipe-IT Documentation

Common Issues

🚧Problem Installing/Upgrading?We've moved the the most common installation/upgrade issues to their own page. If you're having an issue installing or upgrading Snipe-IT, please check the Installation/Upgrading Issues page before opening a ticket on Github. Quick Tip: Handy Commands 👍Many issues can...

[prboyer]

@snipe seeing this behavior on cbb5b6e (v7.0.2 tag) with the Docker image as well.

Anything different between the Git install and the dockerized image? v6.4.2 from Docker Hub works in my env, but upgrading to v7.0.2 image is a breaking change.

[snipe]

@bstamand Generally when we see that, it's because composer install was not run or could not be completed because of PHP requirements.

[bstamand]

@bstamand Generally when we see that, it's because composer install was not run or could not be completed because of PHP requirements.

Thank you. Here are my php modules installed. Is there anything missing?

php.x86_64
php-bcmath.x86_64
php-cli.x86_64
php-common.x86_64
php-fpm.x86_64
php-gd.x86_64
php-intl.x86_64
php-ldap.x86_64
php-mbstring.x86_64
php-mysqlnd.x86_64
php-opcache.x86_64
php-pdo.x86_64
php-pecl-mcrypt.x86_64
php-pecl-mysql.x86_64
php-pecl-zip.x86_64
php-process.x86_64
php-sodium.x86_64
php-xml.x86_64

[toann-g]

First of all, thanks @snipe and your team for an excellent product. Much appreciated.

Got the same error as @bstamand today.

My system: xampp php 8.1.7, windows, current ver 6.2.3 - upgrade to 7.0.3, apache

What I did to fix was

backup (done) --> php upgrade.php (all good) --> restart apache and mysql --> open the site and got the 500 error msg
--> composer update
--> composer install --no-dev --prefer-source
--> composer dump-autoload
--> php artisan migrate
--> php artisan config:clear
--> php artisan config:cache
--> php artisan up (big thanks to @krosseyed on this)

Hope this helps!

[bstamand]

First of all, thanks @snipe and your team for an excellent product. Much appreciated.

Got the same error as @bstamand today.

My system: xampp php 8.1.7, windows, current ver 6.2.3 - upgrade to 7.0.3, apache

What I did to fix was

backup (done) --> php upgrade.php (all good) --> restart apache and mysql --> open the site and got the 500 error msg --> composer update --> composer install --no-dev --prefer-source --> composer dump-autoload --> php artisan migrate --> php artisan config:clear --> php artisan config:cache --> php artisan up (big thanks to @krosseyed on this)

Hope this helps!

@toann-g genius! that fixed it thank you!