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Convention for sending logs

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Erkin Matkaziev edited this page Mar 10, 2018 · 5 revisions

In order to analyze failures in Control Center, we need to collect data from users. As much data we get, as easier it would be to find reasons for some failures. So to make sure your data (logs) is not forgotten or lost, we should make a convention to store it somewhere in a good manner.

Here I will write ways how to send it.

Find your logs

Default Path for logs

  • Windows - ``
  • Linux - /home/<user>/.subutai/control-center
  • MACOS - /home/<user>/Applications/SubutaiControlCenter/

Find path in settings

  • Settings -> logs_directory

Pack them

  • Archive your logs_directory_<date_of_failure> directory
  • Rename the archived file to LOGS_<DESCRIPTION_OF_FAILURE_IN_ONE_WORD>_<Your Name> (DESCRIPTION_OF_FAILURE_IN_ONE_WORD can be, for example, crash bug frozen annoying)
  • Send via email with Subject SUBUTAI Control Center LOGS to ematkaziev@optimal-dynamics.com
  • Explain, briefly, the failure you are having in mail
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