“The directory is unavailable, please check the logs or contact the administrator”

[ik0api]

Hello.
I've just sent a report regarding my Syncloud Nextcloud installation, which works perfectly except for the following message which now appears when I try to access the "deleted" directory:

“The directory is unavailable, please check the logs or contact the administrator”

The behaviour is exactly the same as described here:
https://help.nextcloud.com/t/problem-with-deleted-files/64978

I don't know how to apply the suggested fix, having a limited knowledge of Linux and lot of fear to damage my installation.

Thanks and regards.

[cyberb]

Have you tried to cleanup the trash?
https://github.com/syncloud/platform/wiki/Nextcloud#trash-cleanup

Did you have files bigger than 2GB?
Which device are you using?

[ik0api]

Answers below Il giorno dom 3 gen 2021 alle ore 16:58 Boris Rybalkin < notifications@github.com> ha scritto:

Have you tried to cleanup the trash? https://github.com/syncloud/platform/wiki/Nextcloud#trash-cleanup

Did it, now I have no errors but my files are gone (they were in trashbin before) No major problem, although I would have preferred to keep them Did you have files bigger than 2GB?

No, but my drive is EXT4 12Tb formatted at 64bit (you might remember my issue with 2Tb formats)

Which device are you using?

RPI4 4Gb RAM Thank you for help! I love Syncloud! Marco

[cyberb]

I would have preferred to keep them

Sorry for that

files bigger than 2GB? No

Strange, I thought the issue is about having big deleted files (> 2^32 bytes)
Can you delete a small file and check if you can see it?

[ik0api]

Yes, "Deleted files" now works properly, I find a few files deleted on purpose. Would have been a way to fix the problem without losing the deleted files? Thank you for the great work and care. Marco At 23:31 03/01/2021, Boris Rybalkin wrote: I would have preferred to keep them Sorry for that files bigger than 2GB? No Strange, I thought the issue is about having big deleted files (> 2^32 bytes) Can you delete a small file and check if you can see it? ­ You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe.

[cyberb]

If the reason was a big file (that is the issue in the link you posted) then the only way to solve this Nextcloud issue is to use a 64 bit device (Syncloud S or any other IntelAMD x64)
I the issue is something else we need logs next time it happens.

Also please try not to reply to the issue by email and comment directly.

[ik0api]

OK, I'm totally sure I didn't upload any files >2Tb, so the behaviour remains unexplained to me. I'll monitor and report in case of new issues.
Thank you for the precious and prompt help.

[cyberb]

2GB not TB

[ik0api]

Sorry, my mistype: I'm totally sure I didn't upload any files >2Gb

[ik0api]

Hello Boris. Sorry to bother you, I don't know if these issues are worth opening a ticket. *1* - I keep having the errors regarding the deleted files (see correspondence below). I did the trash-cleanout for the 3rd time but I fear to lose something important in the future... is there a way to solve it forever? *2* - For the 1st time in 1,5 years I repeatedly get this email message from Letsencrypt: From: Let's Encrypt Expiry Bot ***@***.***> Subject: Let's Encrypt certificate expiration notice for domain " diaspora.marmon.syncloud.it" (and 14 more) To: ***@***.*** Hello, Your certificate (or certificates) for the names listed below will expire in 10 days (on 24 May 21 14:53 +0000). Please make sure to renew your certificate before then, or visitors to your web site will encounter errors. We recommend renewing certificates automatically when they have a third of their total lifetime left. For Let's Encrypt's current 90-day certificates, that means renewing 30 days before expiration. See https://letsencrypt.org/docs/integration-guide/ for details. diaspora.marmon.syncloud.it I restarted the system a couple of times but they continue. *3* - When I go to Settings - Resume (or what it is in English) I get these errore since upgrade to 21.0 (sorry for Italian but I don't have the English version): Sono presenti degli avvisi relativi alla tua configurazione. - Nel database mancano alcune chiavi primarie. Poiché l'aggiunta di chiavi primarie su tabelle grandi può richiedere del tempo, non sono state aggiunte automaticamente. Eseguendo *"occ db:add-missing-primary-keys"*, quelle chiavi mancanti possono essere aggiunte manualmente mentre l'istanza è in esecuzione. - Chiave primaria mancante nella tabella "oc_federated_reshares". - Chiave primaria mancante nella tabella "oc_systemtag_object_mapping". - Chiave primaria mancante nella tabella "oc_comments_read_markers". - Chiave primaria mancante nella tabella "oc_collres_resources". - Chiave primaria mancante nella tabella "oc_collres_accesscache". - Chiave primaria mancante nella tabella "oc_filecache_extended". - Alcune colonne del database non sono state convertite in big int. Poiché la modifica dei tipi di colonna può richiedere del tempo, non sono state modificate automaticamente. Eseguendo "occ db:convert-filecache-bigint", le modifiche in corso saranno applicate manualmente. L'operazione deve essere eseguita mentre l'istanza non è in linea. Per ulteriori dettagli, leggi la relativa pagina di documentazione <https://docs.nextcloud.com/server/20/go.php?to=admin-bigint-conversion>. - federated_reshares.share_id - share_external.id - share_external.parent I entered the system on RPI4 via Putty and tried to execute * "occ db:add-missing-primary-keys" *but it isn't accepted by RPI4. What can I do? II appreciate your continuous support! Ciao! Marco Il giorno dom 3 gen 2021 alle ore 16:58 Boris Rybalkin < ***@***.***> ha scritto:

…

Have you tried to cleanup the trash? https://github.com/syncloud/platform/wiki/Nextcloud#trash-cleanup Did you have files bigger than 2GB? Which device are you using? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#561 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AP6S3ESTSOJ7RMULVIL53IDSYCH37ANCNFSM4VRWTECA> .

[cyberb]

I keep having the errors regarding the deleted files (see
correspondence below).
I did the trash-cleanout for the 3rd time but I fear to lose something
important in the future... is there a way to solve it forever?

We really need to know what files are there causing the issue and a especially what is their size. I think we need to introduce a pure 64 bit RPI image for that. #587

For the 1st time in 1,5 years I repeatedly get this email message
from Letsencrypt

This is a known issue, when we add a new app to the store devices get a new certificate as we have to list all domains in it explicitly. #461

When I go to Settings - Resume

Not sure what do mean. Could you pleas ask this question at our forum: https://syncloud.discourse.group I would happy to help.

I entered the system on RPI4 via Putty and tried to execute * "occ
db:add-missing-primary-keys" *but it isn't accepted by RPI4.

https://github.com/syncloud/platform/wiki/Nextcloud#command-line-tool-occ

Please ask questions first at our forum as a separate topics as it is easier to track and migrate to issues if needed.