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Can't run NZBHydra Windows, systray icon appears then disappears, service starts then stops #925

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ak47uk opened this issue Mar 18, 2024 · 47 comments
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@ak47uk
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ak47uk commented Mar 18, 2024

When I run NZBHydra2.exe the systray icon appears but then it closes, I have tried running as a service and have the same issue. I have tried removing the service, rebooting, extracting a fresh download and running NZBHydra2.exe but the same happens, logs attached.

nzbhydra2.log
wrapper.log

It was working ok until today I replaced the exe files to update the wrappers, and then ran the update in the app. Since then, even with a fresh download or restoring the original EXEs, I can't run the program.

@ak47uk ak47uk added the bug label Mar 18, 2024
@niko2
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niko2 commented Mar 18, 2024

same error on Linux installation (same error logs)

seems to be related to #923

@Paladin-z
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Same issue on Windows 11, worked until a couple of hours ago.

@theotherp
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theotherp commented Mar 18, 2024 via email

@kramer987
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can confirm everything working as expected now

@niko2
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niko2 commented Mar 18, 2024

thank you for the quick fix @theotherp

since it is updating itself (I run it with systemd), how can I update it since it does not start ? a fresh install ?

@ak47uk
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ak47uk commented Mar 18, 2024

thank you for the quick fix @theotherp

since it is updating itself (I run it with systemd), how can I update it since it does not start ? a fresh install ?

That's what I did, fresh install then restored a backup.

@theotherp
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You can just replace the binary or the .jar file.

@WPTK
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WPTK commented Mar 18, 2024

nzbhydra2.log
nzbhydra2-log.json
wrapper.log

I just downloaded the latest x64 windows ZIP and it's still doing it for me. I tried a fresh install.

Edit: Issue is fixed via me downloading the "generic" release and running it that way.

@RDHoworth
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I also cannot run on Linux - I get this error:

[9382] Error loading Python lib '/tmp/_MEI6SgWNw/libpython3.7m.so.1.0': dlopen: /lib/x86_64-linux-gnu/librt.so.1: undefined symbol: __libc_unwind_link_get, version GLIBC_PRIVATE

I have also tried a clean install with the same result

@theotherp
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theotherp commented Mar 18, 2024 via email

@RDHoworth
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Hi,

This works. Since I am running this on Ubuntu, I have also set up SystemD to auto load the wrapper, which also works.

Thanks, It is a relief to get this running again, as if I run NZBHydra2 on Windows, it takes a very long time to load on either Mac or iPad / iPhone. Almost instant load from the Linux or Docker instances

@evilsh3ll
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Yesterday I had the nzbhydra2-nojava-bin 5.3.9 in archlinux and it worked, but today I upgraded to 5.3.10-1 and the service doesn't start anymore.
Where are the logs?

@theotherp
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The logs are in data/logs, wherever that is. Usually in the install folder.

@evilsh3ll
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I get this error in wrapper.log

2024-03-20 09:04:37,359  INFO - Starting NZBHydra main process with command line: ./core -Xmx256M -DfromWrapper=true -DinternalApiKey=CENSORED -Dsun.security.pkcs11.enable-solaris=false -Dfile.encoding=UTF8 -Dspring.output.ansi.enabled=ALWAYS --nobrowser --datafolder /var/lib/nzbhydra2 in folder /usr/lib/nzbhydra2
2024-03-20 09:04:37,414  WARNING - Unable to read control ID from /var/lib/nzbhydra2/control.id: [Errno 2] No such file or directory: '/var/lib/nzbhydra2/control.id'. Falling back to process return code -7
2024-03-20 09:04:37,414  INFO - NZBHydra main process has terminated for shutdown

No such file or directory: '/var/lib/nzbhydra2/control.id

@theotherp
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theotherp commented Mar 20, 2024 via email

@evilsh3ll
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evilsh3ll commented Mar 20, 2024

that was the only log for today (other logs are older) but nzbhydra can't run after the today update. As you can see by the last INFO in the log: the main process has terminated

➜  ~ sudo systemctl status nzbhydra2
× nzbhydra2.service - NZBHydra2 Daemon
     Loaded: loaded (/usr/lib/systemd/system/nzbhydra2.service; enabled; preset: disabled)
     Active: failed (Result: start-limit-hit) since Wed 2024-03-20 10:45:48 CET; 2s ago
   Duration: 139ms
       Docs: https://github.com/theotherp/nzbhydra2
    Process: 17961 ExecStart=/usr/bin/nzbhydra2 --nobrowser --datafolder /var/lib/nzbhydra2 (code=exited, status=0/SUCCESS)
   Main PID: 17961 (code=exited, status=0/SUCCESS)
        CPU: 64ms

mar 20 10:45:48 dpc systemd[1]: nzbhydra2.service: Scheduled restart job, restart counter is at 5.
mar 20 10:45:48 dpc systemd[1]: nzbhydra2.service: Start request repeated too quickly.
mar 20 10:45:48 dpc systemd[1]: nzbhydra2.service: Failed with result 'start-limit-hit'.
mar 20 10:45:48 dpc systemd[1]: Failed to start NZBHydra2 Daemon.

Could the problem be correlated with this github issue? How can I solve it?

@jkhsjdhjs
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Use journalctl -eu nzbhydra2 to get more info, systemctl status only displays a few lines of log, which aren't helpful in this case.

@evilsh3ll
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journalctl -eu nzbhydra2

mar 20 10:45:47 dpc systemd[1]: nzbhydra2.service: Scheduled restart job, restart counter is at 3.
mar 20 10:45:47 dpc systemd[1]: Started NZBHydra2 Daemon.
mar 20 10:45:47 dpc nzbhydra2[17950]: Logging wrapper output to /var/lib/nzbhydra2/logs/wrapper.log
mar 20 10:45:47 dpc nzbhydra2[17950]: 2024-03-20 10:45:47,358  INFO - Release type native forced by environment variable
mar 20 10:45:47 dpc nzbhydra2[17950]: 2024-03-20 10:45:47,359  INFO - Starting NZBHydra main process with command line: ./core -Xmx256M -DfromWrapper=true -DinternalApiKey=XXXXXXXXXXXXXXXXXXX -Dsun.security.pkcs11.enable-solaris=false -Dfile.encoding=UTF8 -Dspring.output.ansi.ena>
mar 20 10:45:47 dpc nzbhydra2[17950]: 2024-03-20 10:45:47,429  WARNING - Unable to read control ID from /var/lib/nzbhydra2/control.id: [Errno 2] No such file or directory: '/var/lib/nzbhydra2/control.id'. Falling back to process return code -7
mar 20 10:45:47 dpc nzbhydra2[17950]: 2024-03-20 10:45:47,429  INFO - NZBHydra main process has terminated for shutdown
mar 20 10:45:47 dpc systemd[1]: nzbhydra2.service: Deactivated successfully.
mar 20 10:45:47 dpc systemd[1]: nzbhydra2.service: Scheduled restart job, restart counter is at 4.
mar 20 10:45:47 dpc systemd[1]: Started NZBHydra2 Daemon.
mar 20 10:45:47 dpc nzbhydra2[17961]: Logging wrapper output to /var/lib/nzbhydra2/logs/wrapper.log
mar 20 10:45:47 dpc nzbhydra2[17961]: 2024-03-20 10:45:47,617  INFO - Release type native forced by environment variable
mar 20 10:45:47 dpc nzbhydra2[17961]: 2024-03-20 10:45:47,618  INFO - Starting NZBHydra main process with command line: ./core -Xmx256M -DfromWrapper=true -DinternalApiKey=XXXXXXXXXXXXXXXXXXX -Dsun.security.pkcs11.enable-solaris=false -Dfile.encoding=UTF8 -Dspring.output.ansi.ena>
mar 20 10:45:47 dpc nzbhydra2[17961]: 2024-03-20 10:45:47,686  WARNING - Unable to read control ID from /var/lib/nzbhydra2/control.id: [Errno 2] No such file or directory: '/var/lib/nzbhydra2/control.id'. Falling back to process return code -7
mar 20 10:45:47 dpc nzbhydra2[17961]: 2024-03-20 10:45:47,686  INFO - NZBHydra main process has terminated for shutdown
mar 20 10:45:47 dpc systemd[1]: nzbhydra2.service: Deactivated successfully.
mar 20 10:45:48 dpc systemd[1]: nzbhydra2.service: Scheduled restart job, restart counter is at 5.
mar 20 10:45:48 dpc systemd[1]: nzbhydra2.service: Start request repeated too quickly.
mar 20 10:45:48 dpc systemd[1]: nzbhydra2.service: Failed with result 'start-limit-hit'.
mar 20 10:45:48 dpc systemd[1]: Failed to start NZBHydra2 Daemon.
mar 20 11:25:25 dpc systemd[1]: Started NZBHydra2 Daemon.
mar 20 11:25:25 dpc nzbhydra2[27231]: Logging wrapper output to /var/lib/nzbhydra2/logs/wrapper.log
mar 20 11:25:25 dpc nzbhydra2[27231]: 2024-03-20 11:25:25,197  INFO - Release type native forced by environment variable
mar 20 11:25:25 dpc nzbhydra2[27231]: 2024-03-20 11:25:25,199  INFO - Starting NZBHydra main process with command line: ./core -Xmx256M -DfromWrapper=true -DinternalApiKey=XXXXXXXXXXXXXXXXXXX -Dsun.security.pkcs11.enable-solaris=false -Dfile.encoding=UTF8 -Dspring.output.ansi.ena>
mar 20 11:25:25 dpc nzbhydra2[27231]: 2024-03-20 11:25:25,269  WARNING - Unable to read control ID from /var/lib/nzbhydra2/control.id: [Errno 2] No such file or directory: '/var/lib/nzbhydra2/control.id'. Falling back to process return code -7
mar 20 11:25:25 dpc nzbhydra2[27231]: 2024-03-20 11:25:25,269  INFO - NZBHydra main process has terminated for shutdown
mar 20 11:25:25 dpc systemd[1]: nzbhydra2.service: Deactivated successfully.
mar 20 11:25:25 dpc systemd[1]: nzbhydra2.service: Scheduled restart job, restart counter is at 1.
mar 20 11:25:25 dpc systemd[1]: Started NZBHydra2 Daemon.
mar 20 11:25:25 dpc nzbhydra2[27255]: Logging wrapper output to /var/lib/nzbhydra2/logs/wrapper.log
mar 20 11:25:25 dpc nzbhydra2[27255]: 2024-03-20 11:25:25,667  INFO - Release type native forced by environment variable
mar 20 11:25:25 dpc nzbhydra2[27255]: 2024-03-20 11:25:25,669  INFO - Starting NZBHydra main process with command line: ./core -Xmx256M -DfromWrapper=true -DinternalApiKey=XXXXXXXXXXXXXXXXXXX -Dsun.security.pkcs11.enable-solaris=false -Dfile.encoding=UTF8 -Dspring.output.ansi.ena>
mar 20 11:25:25 dpc nzbhydra2[27255]: 2024-03-20 11:25:25,738  WARNING - Unable to read control ID from /var/lib/nzbhydra2/control.id: [Errno 2] No such file or directory: '/var/lib/nzbhydra2/control.id'. Falling back to process return code -7
mar 20 11:25:25 dpc nzbhydra2[27255]: 2024-03-20 11:25:25,739  INFO - NZBHydra main process has terminated for shutdown
mar 20 11:25:25 dpc systemd[1]: nzbhydra2.service: Deactivated successfully.
mar 20 11:25:26 dpc systemd[1]: nzbhydra2.service: Scheduled restart job, restart counter is at 2.
mar 20 11:25:26 dpc systemd[1]: Started NZBHydra2 Daemon.
mar 20 11:25:26 dpc nzbhydra2[27267]: Logging wrapper output to /var/lib/nzbhydra2/logs/wrapper.log
mar 20 11:25:26 dpc nzbhydra2[27267]: 2024-03-20 11:25:26,149  INFO - Release type native forced by environment variable
mar 20 11:25:26 dpc nzbhydra2[27267]: 2024-03-20 11:25:26,150  INFO - Starting NZBHydra main process with command line: ./core -Xmx256M -DfromWrapper=true -DinternalApiKey=XXXXXXXXXXXXXXXXXXX -Dsun.security.pkcs11.enable-solaris=false -Dfile.encoding=UTF8 -Dspring.output.ansi.ena>
mar 20 11:25:26 dpc nzbhydra2[27267]: 2024-03-20 11:25:26,223  WARNING - Unable to read control ID from /var/lib/nzbhydra2/control.id: [Errno 2] No such file or directory: '/var/lib/nzbhydra2/control.id'. Falling back to process return code -7
mar 20 11:25:26 dpc nzbhydra2[27267]: 2024-03-20 11:25:26,224  INFO - NZBHydra main process has terminated for shutdown
mar 20 11:25:26 dpc systemd[1]: nzbhydra2.service: Deactivated successfully.
mar 20 11:25:26 dpc systemd[1]: nzbhydra2.service: Scheduled restart job, restart counter is at 3.
mar 20 11:25:26 dpc systemd[1]: Started NZBHydra2 Daemon.
mar 20 11:25:26 dpc nzbhydra2[27279]: Logging wrapper output to /var/lib/nzbhydra2/logs/wrapper.log
mar 20 11:25:26 dpc nzbhydra2[27279]: 2024-03-20 11:25:26,666  INFO - Release type native forced by environment variable
mar 20 11:25:26 dpc nzbhydra2[27279]: 2024-03-20 11:25:26,667  INFO - Starting NZBHydra main process with command line: ./core -Xmx256M -DfromWrapper=true -DinternalApiKey=XXXXXXXXXXXXXXXXXXX -Dsun.security.pkcs11.enable-solaris=false -Dfile.encoding=UTF8 -Dspring.output.ansi.ena>
mar 20 11:25:26 dpc nzbhydra2[27279]: 2024-03-20 11:25:26,739  WARNING - Unable to read control ID from /var/lib/nzbhydra2/control.id: [Errno 2] No such file or directory: '/var/lib/nzbhydra2/control.id'. Falling back to process return code -7
mar 20 11:25:26 dpc nzbhydra2[27279]: 2024-03-20 11:25:26,740  INFO - NZBHydra main process has terminated for shutdown
mar 20 11:25:26 dpc systemd[1]: nzbhydra2.service: Deactivated successfully.
mar 20 11:25:27 dpc systemd[1]: nzbhydra2.service: Scheduled restart job, restart counter is at 4.
mar 20 11:25:27 dpc systemd[1]: Started NZBHydra2 Daemon.
mar 20 11:25:27 dpc nzbhydra2[27293]: Logging wrapper output to /var/lib/nzbhydra2/logs/wrapper.log
mar 20 11:25:27 dpc nzbhydra2[27293]: 2024-03-20 11:25:27,091  INFO - Release type native forced by environment variable
mar 20 11:25:27 dpc nzbhydra2[27293]: 2024-03-20 11:25:27,092  INFO - Starting NZBHydra main process with command line: ./core -Xmx256M -DfromWrapper=true -DinternalApiKey=XXXXXXXXXXXXXXXXXXX -Dsun.security.pkcs11.enable-solaris=false -Dfile.encoding=UTF8 -Dspring.output.ansi.ena>
mar 20 11:25:27 dpc nzbhydra2[27293]: 2024-03-20 11:25:27,149  WARNING - Unable to read control ID from /var/lib/nzbhydra2/control.id: [Errno 2] No such file or directory: '/var/lib/nzbhydra2/control.id'. Falling back to process return code -7
mar 20 11:25:27 dpc nzbhydra2[27293]: 2024-03-20 11:25:27,149  INFO - NZBHydra main process has terminated for shutdown
mar 20 11:25:27 dpc systemd[1]: nzbhydra2.service: Deactivated successfully.
mar 20 11:25:27 dpc systemd[1]: nzbhydra2.service: Scheduled restart job, restart counter is at 5.
mar 20 11:25:27 dpc systemd[1]: nzbhydra2.service: Start request repeated too quickly.
mar 20 11:25:27 dpc systemd[1]: nzbhydra2.service: Failed with result 'start-limit-hit'.
mar 20 11:25:27 dpc systemd[1]: Failed to start NZBHydra2 Daemon.

@jkhsjdhjs
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I just installed the AUR package nzbhydra2-nojava-bin on my system and it works fine for me. I also don't get any Unable to read control ID warning. Not sure what's wrong on your system, the log messages sadly also aren't helpful.

@evilsh3ll
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if I can provide other logs feel free to ask, I need to fix nzbhydra soon

@jkhsjdhjs
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jkhsjdhjs commented Mar 20, 2024

The control.id warning indicates that the main process exits immediately or doesn't even start, normally it should write its exit code to the control.id file, where the wrapper attempts to read it from after exit. You can try running the main nzbhydra file manually and see if that outputs anything useful. The AUR package installs it as /usr/lib/nzbhydra2/core.

When you do so, you can use the same parameters that the wrapper also uses (they are contained in the logs you posted above). Also you may have to run it as the nzbhydra2 user, i.e. sudo -u nzbhydra2 /usr/lib/nzbhydra2/core .....

@evilsh3ll
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evilsh3ll commented Mar 20, 2024

sudo -u nzbhydra2 /usr/lib/nzbhydra2/core -Xmx256M -DfromWrapper=true -DinternalApiKey=XXXXXXXX -Dsun.security.pkcs11.enable-solaris=false -Dfile.encoding=UTF8 -Dspring.output.ansi.enabled=ALWAYS --nobrowser --datafolder /var/lib/nzbhydra2 in folder /usr/lib/nzbhydra2

[1] 60426 bus error sudo -u nzbhydra2 /usr/lib/nzbhydra2/core -Xmx256M -DfromWrapper=true

I'm not sure if sudo -u is correct for running something under another user

@jkhsjdhjs
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jkhsjdhjs commented Mar 20, 2024

Hmm, are you on x86_64 or arm? Did you perhaps install the arm64 version on x86_64 or the other way around? This shouldn't happen accidently, so it's also possible that the current arm64 release is broken (if you are on arm), I don't have an arm64 machine to test that. If you are on x86_64, then I don't know whats wrong, as it works fine for me.

Regarding bus errors: https://stackoverflow.com/questions/212466/what-is-a-bus-error-is-it-different-from-a-segmentation-fault

Perhaps you're low on memory? https://stackoverflow.com/questions/212466/what-is-a-bus-error-is-it-different-from-a-segmentation-fault#comment50767046_212585

@evilsh3ll
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I'm in x86_64 and not in low memory

@jkhsjdhjs
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Then I can't help you unfortunately. It's possible that something changed in native build configuration (e.g. new graalvm version or something else). Another user is also reporting higher CPU usage with the new builds #928, so it's possible that there's something wrong with the new native builds in general.

You can switch to the java version for now, just install the nzbhydra2 or nzbhydra2-bin for that.

@theotherp
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@evilsh3ll As @jkhsjdhjs helpfully pointed out for now your best bet right now may be switching to the generic version which requires java. It's nearly as good as the binary one. See if that helps. Unfortunately I can't properly debug your problem right now, it may be a weird one :-/

@evilsh3ll
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I tried to install the mainline nzbhydra2 or nzbhydra2-bin but the error is the same. if there were any error logs I could try to fix by myself.. there isn't any cue about the problem

@jkhsjdhjs
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Weird. And if you downgrade to e.g. 5.3.8 that still works? Have you tried rebooting the system already? That's a really odd issue.

@evilsh3ll
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yes I rebooted, the problem is that the previous version is not in aur, I can't downgrade without configuring a binary etc.. I'd prefer a clean setup. If the issue can't be solved in 1-2 days I'll make another installation with a previous version

@jkhsjdhjs
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AUR packages are just git repositories, you can always clone them, checkout a previous commit and makepkg that.
Or you could also modify the PKGBUILD by change the version and the checksums accordingly.

@evilsh3ll
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evilsh3ll commented Mar 20, 2024

I downgraded to 5.3.8 but the problem is still present. That version worked yesterday, maybe the problem is a dependence

@evilsh3ll
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Could you share your systemctl service?
Maybe there is a problem in the "Restart=always" line, I don't remember if I put this in the past

### /usr/lib/systemd/system/nzbhydra2.service
[Unit]
Description=NZBHydra2 Daemon
Documentation=https://github.com/theotherp/nzbhydra2
After=network.target

[Service]
User=nzbhydra2
Group=nzbhydra2
Type=simple
ExecStart=/usr/bin/nzbhydra2 --nobrowser --datafolder /var/lib/nzbhydra2
Restart=always
 
[Install]
WantedBy=multi-user.target

@jkhsjdhjs
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The systemd service file is part of the AUR package, it's the same for me. It cannot be the issue, as running /usr/lib/nzbhydra2/core also crashed for you, without systemd being involved. You could try asking on the Arch Linux forums (https://bbs.archlinux.org/), maybe the folks over there have an idea what's going wrong on your system.

@evilsh3ll
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evilsh3ll commented Mar 21, 2024

I tried to ask but I'm not sure if they'll solve it. The exit code su 0/SUCCESS, I suppose it's a problem deeply releated to nzbhydra or its dependencies, that arch forums can't solve

@jkhsjdhjs
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The exit code is 0/SUCCESS simply because /usr/lib/nzbhydra2/core is started by a wrapper. The exit code of /usr/lib/nzbhydra2/core definitely isn't 0 due to the bus error, but the wrapper, which is started by systemd, doesn't pass that exit code through and instead just exits with 0.

@evilsh3ll
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evilsh3ll commented Mar 22, 2024

It seems I can't find a solution, how can I save my nzbhydra settings and fully wipe my aur installation, than restore settings in a new installation?
I need to know what are the settings folders, I wiped /var/lib/nzbhydra2/ and /usr/lib/nzbhydra2/ then installed again hydra but the problem is still there

others with my problem (first comment): https://www.reddit.com/r/nzbhydra/comments/ochfm9/in_the_last_2448_hours_nzbhydra2_stopped_working/

@evilsh3ll
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I installed nzbhydra in a new vanilla archlinux machine (different computer) and the problem is still present. This is not a problem of my configuration

@jkhsjdhjs
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Which other packages were updated when you updated nzbhydra from 5.3.8 to 5.3.10? Since 5.3.8 is now also not working anymore, there must've been some other change. You can try downgrading these packages and see if that makes it work again.

@evilsh3ll
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evilsh3ll commented Mar 22, 2024

I can't partially upgrade archlinux, it's not allowed and it could make the system not stable. I can make it working again by restoring an older timeshift backup but I don't want to keep my system outdated for weeks/months

@jkhsjdhjs
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Partial upgrades can make the system unstable, yes, but doing so is not prohibited. You're free to do whatever you want with your system. I would recommend you to downgrade the packages or restore a timeshift backup and then upgrade the packages in some clever way to quickly narrow down the problematic package. Then you can file a bug report for that package.

@jkhsjdhjs
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Or did you perhaps change/update your makepkg.conf when you updated nzbhydra?

@evilsh3ll
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never changed anything in config files of hydra

@theotherp
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@evilsh3ll Wrong thread but it's too late now.

Please try if the newest release works for you.

@evilsh3ll
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evilsh3ll commented Mar 23, 2024

I updated nzbhydra2 but it's still not running, same problem. I don't know if opening a new issue for the problem could be useful

@jkhsjdhjs
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I just set up a new clean arch linux lxc and I can (to my surprise) reproduce your issue! Still not sure what could be causing this though.

[jkhsjdhjs@nzbhydra-test ~]$ /usr/lib/nzbhydra2/core
Bus error
[jkhsjdhjs@nzbhydra-test ~]$ echo $?
135

@jkhsjdhjs
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Seems like the debug makepkg option is the culprit here. Having it set while packaging will result in nzbhydra erroring, not sure why exactly. Anyway, the AUR packages have been updated to disable the debug option and should now work correctly.

@theotherp
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@jkhsjdhjs Glad you got it solved even though I'd rather would've had this discussion in a separate topic as it isn't related to the original issue. Anyway, I never would've been able to fix this or even determine the package as the source of the problem.

I don't really understand the debug flug or why it wouldn't work. Perhaps I'd need to compile my code with https://www.graalvm.org/latest/reference-manual/native-image/debugging-and-diagnostics/DebugInfo/ for your debug flag to work, I don't know. But it's working now :-)

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