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ticket
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OTRS - Auto assigning incoming ticket (from email) to the agent.
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Updated
Mar 27, 2024 - Perl
OTRS - Get Config Item additional details from dynamic field ITSMConfigItemReference and and update it to another specific ticket dynamic field.
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Jul 10, 2020 - Perl
Glpi script to register/close tickets based on icinga/nagios/icinga2 alerts
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Oct 6, 2017 - Perl
Check Config Item (ci) expiring date and if within current month and next 1/2/3 month , create ticket to notify agent.
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Updated
Dec 29, 2020 - Perl
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