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userexperience

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fharshitkumar / genXServiceEngagementPlatform

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Provide a Unified Customer Service Experience with the communication channels, customer data and ticketing tools provided by a single solution. Customer engagement agents can access to 360o Customer View using Omni-Channel Engagement model, and enable them to process service tickets, using Knowledge Base Search Engine. Bringing all relevant data…

machine-learning knowledgebase javafx-desktop-apps ticket-system uxd userexperience omni-channel
  • Updated Jan 8, 2018
  • Java

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