Reporting an issue

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Dean Gardiner edited this page Feb 13, 2016 · 3 revisions

Open our issue tracker on GitHub
Check open issues to ensure your issue hasn't already been reported
If your issue hasn't been reported, create a new issue with the details listed below

When creating a new issue, please include:

Descriptive title - use keywords so others can find your bug
Steps to reproduce the problem
What happens when you follow the steps, and what you expect to happen instead.
Did this work in a previous version? If so, please provide the version that it worked in.

Provide the current version of

trakt (for Plex)
Operating System
Plex Media Server
Plex Client (if applicable + available)

Log Files

The plugin log files are very helpful when reporting issues, please remember to:

Set all the Logging options to DEBUG (not always required, but it helps for more complicated issues)
Make sure the log files you are uploading span the time of the issue, you may need to upload older log files (suffixed with a number, e.g. com.plexapp.plugins.trakttv.log.1) if the issue has happened over 10 hours ago