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RT New Ticket Plugin #5

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jag3773 opened this issue May 28, 2015 · 8 comments

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jag3773 commented May 28, 2015

When a new ticket arrives in the Help Desk we need to put a link to it in the Help Desk channel. Ideally we can include the subject line.

jag3773 assigned simis

jag3773 added Priority HelpDesk labels

simis commented Jul 6, 2015

Cron Patterns -> http://help.sap.com/saphelp_xmii120/helpdata/en/44/89a17188cc6fb5e10000000a155369/content.htm

simis commented Jul 6, 2015

Automation and Monitoring with Hubot -> https://leanpub.com/automation-and-monitoring-with-hubot/read

simis commented Jul 6, 2015

Excluding the time zone information because the task of checking every hour is time zone independent

simis commented Jul 13, 2015

request tracker rest api wiki - http://requesttracker.wikia.com/wiki/REST

simis commented Jul 13, 2015

Helpful in understanding query for RT rest API - https://wiki.egi.eu/wiki/RT_Help

simis commented Jul 13, 2015

Hubot Documentation starts here -> https://hubot.github.com/docs/

simis commented Jul 13, 2015

CoffeeScript sample hubot RT script - https://github.com/jtslear/hubot-request-tracker/blob/master/request_tracker.coffee

simis commented Jul 20, 2015

Dokuwiki cookie - https://github.com/unfoldingWord-dev/Door43/blob/development/lib/plugins/translation/script.js

jag3773 closed this as completed

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